The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Apply a client-focused approach to maintenance
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Apply understanding of the role of responsive maintenance in the social housing context Completed |
Evidence:
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Apply understanding of property maintenance and principles of the asset maintenance system in the context of provision of social housing Completed |
Evidence:
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Apply understanding of the importance of a quality client focused service Completed |
Evidence:
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Address client in a courteous and professional manner Completed |
Evidence:
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Promptly establish client requirements and degree of urgency Completed |
Evidence:
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Identify impact of relevant legislation or organisation policy for dealing with enquiry and ability to respond Completed |
Evidence:
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Allocate a priority to enquiries requiring additional research and arrange for follow up Completed |
Evidence:
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Ensure communication addresses needs of diverse client groups and clarifies technical building issues Completed |
Evidence:
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Research information relevant to enquiry
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Identify information relevant to client needs from organisation and industry sources as required Completed |
Evidence:
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Assess accuracy and type of information available from client to determine if an on-site inspection, or further action is required Completed |
Evidence:
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Assess probability of associated problems and impact on property operations from available information and advise other parties where appropriate Completed |
Evidence:
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Determine suitable response
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Prepare response to the enquiry within organisation and legislative time requirements Completed |
Evidence:
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Establish need for written/verbal response or action in accordance with organisation and legislative requirements and nature of enquiry Completed |
Evidence:
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Provide client with options and alternatives where appropriate Completed |
Evidence:
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Ensure response is consistent with industry codes of practice and relevant legislation Completed |
Evidence:
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Communicate advice and information
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Present written and verbal responses in clear and simple terms so that they can be understood Completed |
Evidence:
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Provide property information for routine and specified enquiries where these service client requirements Completed |
Evidence:
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Promptly attend to client requirements for follow up information Completed |
Evidence:
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Seek feedback from client to ensure satisfaction with response where appropriate Completed |
Evidence:
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Schedule and confirm relevant bookings with client Completed |
Evidence:
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Update relevant files and records
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Complete documentation in accordance with organisation procedures Completed |
Evidence:
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Promptly advise relevant staff of work allocations Completed |
Evidence:
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Collate information on the type and source of enquiries to identify maintenance trends Completed |
Evidence:
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Collate and analyse feedback from tenants Completed |
Evidence:
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Recommend changes to policy or service provision as appropriate Completed |
Evidence:
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