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Evidence Guide: CHCCOM001 - Provide first point of contact

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCOM001 - Provide first point of contact

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Greet and observe people

  1. Listen to and greet people accessing service in a pleasant, respectful and accepting way
  2. Respond to distressed people in a relaxed and calm manner and seek assistance as required
  3. Respond appropriately to diverse people and behaviour in line with organisation requirements
  4. Discuss any concerns or problems with supervisor
Listen to and greet people accessing service in a pleasant, respectful and accepting way

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Respond to distressed people in a relaxed and calm manner and seek assistance as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Respond appropriately to diverse people and behaviour in line with organisation requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss any concerns or problems with supervisor

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Follow organisational procedures to collect routine client information

  1. Collect and document identifying information in accordance with organisation and confidentiality requirements
  2. Discuss reasons for contact with the service
  3. Explain and uphold rights and responsibilities of the client and confirm understanding
Collect and document identifying information in accordance with organisation and confidentiality requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss reasons for contact with the service

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Explain and uphold rights and responsibilities of the client and confirm understanding

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify priority of need

  1. Identify urgency and nature of need and refer in accordance with organisation guidelines
  2. Identify and respond to issues of personal safety for self, clients and others in accordance with organisation procedures and scope of own role
  3. Recognise situations beyond the scope of role and seek assistance
Identify urgency and nature of need and refer in accordance with organisation guidelines

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and respond to issues of personal safety for self, clients and others in accordance with organisation procedures and scope of own role

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Recognise situations beyond the scope of role and seek assistance

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide service information

  1. Provide client with current, relevant and culturally appropriate service information
  2. Assist clients to contact other agencies or services as appropriate to obtain further information
  3. Ask the client if information needs have been met and provide further assistance if required
Provide client with current, relevant and culturally appropriate service information

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assist clients to contact other agencies or services as appropriate to obtain further information

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ask the client if information needs have been met and provide further assistance if required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Greet and observe people

1.1 Listen to and greet people accessing service in a pleasant, respectful and accepting way

1.2 Respond to distressed people in a relaxed and calm manner and seek assistance as required

1.3 Respond appropriately to diverse people and behaviour in line with organisation requirements

1.4 Discuss any concerns or problems with supervisor

2. Follow organisational procedures to collect routine client information

2.1 Collect and document identifying information in accordance with organisation and confidentiality requirements

2.2 Discuss reasons for contact with the service

2.3 Explain and uphold rights and responsibilities of the client and confirm understanding

3. Identify priority of need

3.1 Identify urgency and nature of need and refer in accordance with organisation guidelines

3.2 Identify and respond to issues of personal safety for self, clients and others in accordance with organisation procedures and scope of own role

3.3 Recognise situations beyond the scope of role and seek assistance

4. Provide service information

4.1 Provide client with current, relevant and culturally appropriate service information

4.2 Assist clients to contact other agencies or services as appropriate to obtain further information

4.3 Ask the client if information needs have been met and provide further assistance if required

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Greet and observe people

1.1 Listen to and greet people accessing service in a pleasant, respectful and accepting way

1.2 Respond to distressed people in a relaxed and calm manner and seek assistance as required

1.3 Respond appropriately to diverse people and behaviour in line with organisation requirements

1.4 Discuss any concerns or problems with supervisor

2. Follow organisational procedures to collect routine client information

2.1 Collect and document identifying information in accordance with organisation and confidentiality requirements

2.2 Discuss reasons for contact with the service

2.3 Explain and uphold rights and responsibilities of the client and confirm understanding

3. Identify priority of need

3.1 Identify urgency and nature of need and refer in accordance with organisation guidelines

3.2 Identify and respond to issues of personal safety for self, clients and others in accordance with organisation procedures and scope of own role

3.3 Recognise situations beyond the scope of role and seek assistance

4. Provide service information

4.1 Provide client with current, relevant and culturally appropriate service information

4.2 Assist clients to contact other agencies or services as appropriate to obtain further information

4.3 Ask the client if information needs have been met and provide further assistance if required