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Evidence Guide: CHCCOM003 - Develop workplace communication strategies

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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CHCCOM003 - Develop workplace communication strategies

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop communication strategies

  1. Identify internal and external information needs
  2. Identify competing or conflicting interests
  3. Develop a range of communication strategies to meet organisation needs and goals
  4. Develop a communication plan
Identify internal and external information needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify competing or conflicting interests

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a range of communication strategies to meet organisation needs and goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a communication plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish communication protocols

  1. Identify processes for adapting communication strategies to suit a range of contexts
  2. Develop processes and protocols in line with communication strategies
  3. Prepare information and resources to support the implementation of communication protocols
Identify processes for adapting communication strategies to suit a range of contexts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop processes and protocols in line with communication strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare information and resources to support the implementation of communication protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the use of communication strategies

  1. Present information to staff regarding communication strategies, protocols and organisation standards
  2. Model effective oral and written communication and provide mentoring and/or coaching to staff
  3. Maintain work-related networks and relationships to meet organisation objectives
Present information to staff regarding communication strategies, protocols and organisation standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Model effective oral and written communication and provide mentoring and/or coaching to staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain work-related networks and relationships to meet organisation objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review communication practices

  1. Obtain feedback from others to assess communication outcomes
  2. Record lessons learnt and identify opportunities for continuous improvement
Obtain feedback from others to assess communication outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record lessons learnt and identify opportunities for continuous improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Develop communication strategies

1.1 Identify internal and external information needs

1.2 Identify competing or conflicting interests

1.3 Develop a range of communication strategies to meet organisation needs and goals

1.4 Develop a communication plan

2. Establish communication protocols

2.1 Identify processes for adapting communication strategies to suit a range of contexts

2.2 Develop processes and protocols in line with communication strategies

2.3 Prepare information and resources to support the implementation of communication protocols

3. Promote the use of communication strategies

3.1 Present information to staff regarding communication strategies, protocols and organisation standards

3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff

3.3 Maintain work-related networks and relationships to meet organisation objectives

4. Review communication practices

4.1 Obtain feedback from others to assess communication outcomes

4.2 Record lessons learnt and identify opportunities for continuous improvement

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Develop communication strategies

1.1 Identify internal and external information needs

1.2 Identify competing or conflicting interests

1.3 Develop a range of communication strategies to meet organisation needs and goals

1.4 Develop a communication plan

2. Establish communication protocols

2.1 Identify processes for adapting communication strategies to suit a range of contexts

2.2 Develop processes and protocols in line with communication strategies

2.3 Prepare information and resources to support the implementation of communication protocols

3. Promote the use of communication strategies

3.1 Present information to staff regarding communication strategies, protocols and organisation standards

3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff

3.3 Maintain work-related networks and relationships to meet organisation objectives

4. Review communication practices

4.1 Obtain feedback from others to assess communication outcomes

4.2 Record lessons learnt and identify opportunities for continuous improvement

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be demonstrated evidence that the candidate has:

developed and presented 1 new communication strategy and associated protocols for a business unit or team

developed and implemented 1 strategy for using digital media to provide information and promote organisation to clients

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. This includes knowledge of:

political, economic, social and technological factors

competitors

stakeholders

organisational business and strategic plans

SWOT analysis (strengths, weaknesses, opportunities and threats)

legal and ethical considerations relating to communication:

privacy, confidentiality and disclosure

discrimination

duty of care

mandatory reporting

informed consent

organisation communication channels, including:

special communication needs of personnel

organisation processes and hierarchy

official communication channels

existing organisation protocols and etiquette for communication

possible communication barriers, restraints, difficulties

a range of different communication strategies and plans including crisis communication plans

financial implications including budgeting and return on investment

mentoring and coaching principles and practices

traditional media

digital media including types, etiquette and marketing

evaluation processes