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Evidence Guide: CHCCOM004 - Present information to stakeholder groups

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCOM004 - Present information to stakeholder groups

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify communication strategies for specific stakeholders

  1. Analyse the target group, their needs and communication preferences
  2. Research information relevant to the target audience
  3. Select communication strategy for internal and external dissemination of information in line with organisation standards
Analyse the target group, their needs and communication preferences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research information relevant to the target audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select communication strategy for internal and external dissemination of information in line with organisation standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide presentations to a range of groups and facilitate discussion

  1. Develop presentations using technology and resources in line with organisation standards
  2. Present information clearly and sequentially, with consideration to timelines and audience
  3. Identify and address additional information needs of individuals
  4. Respond to questions from the audience and encourage contributions to discussion
  5. Monitor participation and input by group members
Develop presentations using technology and resources in line with organisation standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present information clearly and sequentially, with consideration to timelines and audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and address additional information needs of individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to questions from the audience and encourage contributions to discussion

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor participation and input by group members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve conflicts

  1. Table divergent views and identify key issues and barriers to resolution
  2. Use listening, reframing, questioning, providing feedback and negotiating to explore and clarify issues
  3. Negotiate issues and barriers with stakeholders to facilitate mutually acceptable outcomes
  4. Refer or follow escalation procedures to address unresolved issues or conflicts as required
Table divergent views and identify key issues and barriers to resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use listening, reframing, questioning, providing feedback and negotiating to explore and clarify issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate issues and barriers with stakeholders to facilitate mutually acceptable outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer or follow escalation procedures to address unresolved issues or conflicts as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Close the discussion

  1. Confirm next steps and follow up requirements
  2. Obtain feedback from stakeholders and/or colleagues and identify opportunities for improvement
Confirm next steps and follow up requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain feedback from stakeholders and/or colleagues and identify opportunities for improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Identify communication strategies for specific stakeholders

1.1 Analyse the target group, their needs and communication preferences

1.2 Research information relevant to the target audience

1.3 Select communication strategy for internal and external dissemination of information in line with organisation standards

2. Provide presentations to a range of groups and facilitate discussion

2.1 Develop presentations using technology and resources in line with organisation standards

2.2 Present information clearly and sequentially, with consideration to timelines and audience

2.3 Identify and address additional information needs of individuals

2.4 Respond to questions from the audience and encourage contributions to discussion

2.5 Monitor participation and input by group members

3. Resolve conflicts

3.1 Table divergent views and identify key issues and barriers to resolution

3.2 Use listening, reframing, questioning, providing feedback and negotiating to explore and clarify issues

3.3 Negotiate issues and barriers with stakeholders to facilitate mutually acceptable outcomes

3.4 Refer or follow escalation procedures to address unresolved issues or conflicts as required

4. Close the discussion

4.1 Confirm next steps and follow up requirements

4.2 Obtain feedback from stakeholders and/or colleagues and identify opportunities for improvement

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Identify communication strategies for specific stakeholders

1.1 Analyse the target group, their needs and communication preferences

1.2 Research information relevant to the target audience

1.3 Select communication strategy for internal and external dissemination of information in line with organisation standards

2. Provide presentations to a range of groups and facilitate discussion

2.1 Develop presentations using technology and resources in line with organisation standards

2.2 Present information clearly and sequentially, with consideration to timelines and audience

2.3 Identify and address additional information needs of individuals

2.4 Respond to questions from the audience and encourage contributions to discussion

2.5 Monitor participation and input by group members

3. Resolve conflicts

3.1 Table divergent views and identify key issues and barriers to resolution

3.2 Use listening, reframing, questioning, providing feedback and negotiating to explore and clarify issues

3.3 Negotiate issues and barriers with stakeholders to facilitate mutually acceptable outcomes

3.4 Refer or follow escalation procedures to address unresolved issues or conflicts as required

4. Close the discussion

4.1 Confirm next steps and follow up requirements

4.2 Obtain feedback from stakeholders and/or colleagues and identify opportunities for improvement