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Evidence Guide: CHCCS200D - Deliver service to clients

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCS200D - Deliver service to clients

What evidence can you provide to prove your understanding of each of the following citeria?

Identify responsibilities within client service plan

  1. Identify responsibilities to client and follow according to the client service plan
  2. Obtain advice and direction when appropriate
  3. Report difficulties in carrying out client service plan and seek advice
Identify responsibilities to client and follow according to the client service plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain advice and direction when appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report difficulties in carrying out client service plan and seek advice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement plan to deliver client service

  1. Establish rapport with clients and enable high quality service delivery
  2. Ensure dealings with clients are consistent with accepted practice, duty of care responsibilities and the code of conduct of the organisation.
  3. Ensure individual work is carried out within the client service plan
  4. Ensure service delivered to clients is consistent with relevant statutory or legislative requirements
  5. Ensure service delivered to client is to the standard required by the organisation
  6. Report information about client needs and service provided according to organisation practice
Establish rapport with clients and enable high quality service delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure dealings with clients are consistent with accepted practice, duty of care responsibilities and the code of conduct of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure individual work is carried out within the client service plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure service delivered to clients is consistent with relevant statutory or legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure service delivered to client is to the standard required by the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report information about client needs and service provided according to organisation practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to changes in client needs

  1. Maintain records of changes in client need as required
  2. Identify potential areas of difficulty in client service delivery and refer to appropriate person
  3. Identify situations of risk, potential risk or urgent need and report to appropriate person promptly
Maintain records of changes in client need as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify potential areas of difficulty in client service delivery and refer to appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify situations of risk, potential risk or urgent need and report to appropriate person promptly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communications systems

Assessment may be conducted on one or more occasions but must include the normal range of different client groups/needs

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place

Method of assessment:

Assessment may include observation, questioning and evidence gathered from a workplace environment

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Principles of effective client service delivery

Specific services available and provided

Essential skills:

It is critical that the candidate demonstrate the ability to:

Understand and adhere to own job role and responsibilities concerning client services

Work within client service plan

Establish rapport with clients

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply oral communication skills required to fulfil the job role in the organisation/service:

oral skills may include listening to instruction, clarifying worker responsibilities in care/case plan, and providing simple factual information relevant to the workplace and client need

language used may be English or community language depending on the client group

Apply literacy competence required to fulfil the procedures of the organisation/service, and according to the support available in the workplace:

writing skills may range from the need to fill out a simple form to completion of a short report

reading skills may range from reading and understanding the names and day on a 'blister' medication pack to reading the case/care plan

language used may be English or community language depending on the client group

Apply numeracy competence required to fulfil the procedures of the organisation/ service, and according to the support available in the workplace:

numeracy tasks may range from the need to count supplies to recording the number of times a service was delivered to a client, and providing this information on an organisation form

Use basic workplace technology and equipment in line with workplace requirements and instructions

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Client service plan may include:

Case plan

Care plan

Service delivery plan

Clients may include:

Self referring or referred

Individual members of the public

Other organisations and community groups

Other work areas of the organisation

Individual members of the organisation

Senior management

Report may refer to:

Notes

Records

Memos

Letters

Clients records

Verbal 'hand overs' at the end of a shift

Note: not all organisations/services require the completion of written records

Changes in client needs could relate to:

Physical/health status

Mental/health status

Cognitive/health status

Family circumstances

Language

Cultural/beliefs

Family circumstances

Age/stage of life

Remote location/physical surroundings

Service delivery is to occur within:

Protocol

Duty of care responsibility

Codes of conduct and ethical performance

Organisation standards

Client service delivery includes:

The full range of services offered by the organisation including direct care and support, provision of information, referral to relevant organisations and application of existing organisation services

Appropriate person may be:

Supervisor

Administrator

Nurse

Coordinator