The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish and maintain an appropriate relationship with clients
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Employ appropriate language and interpersonal skills to establish rapport with clients Completed |
Evidence:
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Ensure interactions with clients are in accordance with organisation's standards and procedures Completed |
Evidence:
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Conduct interviews and interact with clients in a manner that promotes positive client participation Completed |
Evidence:
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Introduce self appropriately Completed |
Evidence:
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Demonstrate courtesy towards the client Completed |
Evidence:
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In all dealings with the client, aim to generate a trusting relationship Completed |
Evidence:
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Demonstrate respect for the individual differences of the client Completed |
Evidence:
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Support the client's own interests, rights and decision-making Completed |
Evidence:
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Maintain confidentiality and privacy of client within organisation guidelines Completed |
Evidence:
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Take part in short interpersonal exchanges with client to establish, maintain and develop relationships Completed |
Evidence:
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Extract and analyse information about client needs
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Apply organisation mechanisms to identify and assess client needs Completed |
Evidence:
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Collect information on relevant environmental issues affecting clients and utilise in assessment Completed |
Evidence:
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Ensure decisions about the matching of services to client needs are based on up to date information Completed |
Evidence:
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Match services to client needs
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Identify services from within the organisation to match client needs Completed |
Evidence:
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Where client needs are complex or there are issues outside the area of responsibility, seek immediate support and make appropriate referrals according to organisation procedures Completed |
Evidence:
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Provide clients with relevant information about the services available to them, in a timely manner Completed |
Evidence:
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Working within own scope of responsibility, ensure clients have access to services that meet their needs Completed |
Evidence:
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Ensure all advice to clients about available services is consistent with current relevant, legislative and statutory framework and the practices of the organisation Completed |
Evidence:
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Undertake appropriate record-keeping and reporting in accordance with defined procedures Completed |
Evidence:
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