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Evidence Guide: CHCCS408B - Establish and monitor participation plans

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCS408B - Establish and monitor participation plans

What evidence can you provide to prove your understanding of each of the following citeria?

Research all current information on the customer

  1. Review records of any previous interaction with Centrelink
  2. Identify potential issues for discussion
  3. Research information to assist in providing advice for accuracy and relevance
Review records of any previous interaction with Centrelink

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify potential issues for discussion

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Research information to assist in providing advice for accuracy and relevance

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessment of circumstance and capacity

  1. Assess barriers to workforce participation
  2. Estimate readiness for increased economic participation
  3. Demonstrate support and understanding of the customer's capacity
Assess barriers to workforce participation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Estimate readiness for increased economic participation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Demonstrate support and understanding of the customer's capacity

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote specific benefits to the customer

  1. Identify future goals
  2. Discuss opportunities for increased participation
  3. Consider concerns about changes in patterns of participation
  4. Provide information and advice to support courses of action
Identify future goals

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss opportunities for increased participation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Consider concerns about changes in patterns of participation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide information and advice to support courses of action

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop a plan of action

  1. Develop achievable and agreed steps
  2. Confirm areas of responsibility for each step
  3. Clarify and agree to involvement of other services
  4. Ensure customer agrees to commit to all aspects of the participation plan
  5. Record the participation plan in the agreed format
Develop achievable and agreed steps

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Confirm areas of responsibility for each step

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Clarify and agree to involvement of other services

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure customer agrees to commit to all aspects of the participation plan

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Record the participation plan in the agreed format

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor the participation plan

  1. Monitor delivery of appropriate Centrelink services to ensure agreed services are provided
  2. Monitor customer's commitment to agreed actions against the participation plan
  3. Check the longer term arrangement to support ongoing progress
  4. Check customer progress and satisfaction with the level of support
  5. Make improvements to participation plan and service delivery as required
Monitor delivery of appropriate Centrelink services to ensure agreed services are provided

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor customer's commitment to agreed actions against the participation plan

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check the longer term arrangement to support ongoing progress

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check customer progress and satisfaction with the level of support

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Make improvements to participation plan and service delivery as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the work environment or in a simulated work setting

Evidence must include demonstration over a period of time to ensure consistency of performance

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

equipment and resources normally used in the workplace

Method of assessment:

Observations

Questioning

Evidence gathered from the workplace environment

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Knowledge of the broader service delivery and training networks in the local area

A good level of understanding of Centrelink systems and technology;

Knowledge to enable interpretation and application of policy and legislation

Essential skills:

It is critical that the candidate demonstrate the ability to:

Research complex situations including the interpretation and application of policy and legislation

Work independently or in a team based environment

Engage the customer as a partner in the process

Assist the customer develop their own understanding of what they could achieve through further economic and social participation

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Potential issues refers to:

Broad circumstances of the client such as :

length of time on benefits

changes from type of benefit

language and literacy issues

change in living arrangements

ethnicity

health

age

Information refers to:

The Centrelink services and other related local services that may assist the client to develop a participation plan

Barriers refers to:

Any circumstance or characteristic that makes participation particularly difficult and requires additional assistance or support
Examples of barriers may include:

mental and physical health issues

geographic issues

skills issues

Circumstance and capacity refers to:

The interaction between the current situation and the individual's ability to establish and monitor a participation plan

Areas of responsibility refers to:

The need to identify the service or person who will carry out each step ensuring that the customer has areas of responsibility

Centrelink services refers to:

The Centrelink services available at that location and in other areas