The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Target client services
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In identifying and assessing client needs, give due consideration to individual rights, relevant community requirements and the organisation statutory and legislative environment Completed |
Evidence:
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Establish and maintain client profiles in accordance with organisation and legislative requirements and use to monitor delivery of appropriate services Completed |
Evidence:
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Develop client service delivery plan to address client needs and rights, including aims and objectives, resourcing implications, evaluation strategies and contingency plans Completed |
Evidence:
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Identify and select appropriate client service to meet client needs within the scope of area of responsibility Completed |
Evidence:
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Implement a range of mechanisms to ensure regular client service feedback is sought to gauge levels of satisfaction Completed |
Evidence:
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Record and analyse client service feedback and report to appropriate personnel to ensure any problems are resolved and improvements implemented Completed |
Evidence:
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Where client data and profiles indicate inability of the organisation to meet client needs, redesign services or refer clients to another organisation as required Completed |
Evidence:
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Deliver client service
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Ensure dealings with clients are consistent with their needs and rights, with accepted practice and codes of conduct of the organisation and duty of care responsibilities Completed |
Evidence:
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Ensure service delivered to clients upholds relevant statutory and legislative requirements, the reputation of the organisation and the area of work Completed |
Evidence:
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Base client service delivery on accurate and up to date information about client, service options and the service being delivered Completed |
Evidence:
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Complete and maintain all appropriate documentation related to client service delivery according to organisation standards Completed |
Evidence:
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Implement strategies to ensure client services are routinely reviewed in the light of client needs and rights and organisation policies and capabilities, and implement remedial action as appropriate Completed |
Evidence:
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Develop and promote client services
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Promote the service delivery of the organisation wherever opportunities arise Completed |
Evidence:
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Promote services to existing and/or potential clients to ensure that the details of the full range of services are understood Completed |
Evidence:
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Develop, document and promote a range of service options for clients to facilitate informed client access to services Completed |
Evidence:
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Assist clients to identify their needs and rights and select the best available service Completed |
Evidence:
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