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Evidence Guide: CHCCSL001 - Establish and confirm the counselling relationship

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCSL001 - Establish and confirm the counselling relationship

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use a structured approach to counselling

  1. Analyse existing client information prior to commencement of counselling session
  2. Use initial session to gather additional client information as a foundation for counselling process
  3. Select and use communication techniques that support the initial counselling session objectives
  4. Follow a structured approach to counselling based on client needs and expectations
Analyse existing client information prior to commencement of counselling session

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use initial session to gather additional client information as a foundation for counselling process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and use communication techniques that support the initial counselling session objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow a structured approach to counselling based on client needs and expectations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish the nature of the helping relationship

  1. Provide information that assists clients to understand the nature of the counselling service on offer
  2. Clarify, confirm or modify client expectations of the counselling service
  3. Identify client anxieties about the counselling process and explore with clients
  4. Acknowledge and show respect for client’s immediate concerns
  5. Clarify both expectations and commitment to the counselling relationship and confirm with clients
  6. Identify indicators of client issues beyond scope of own role and report or refer according to presenting issue and organisation requirements
Provide information that assists clients to understand the nature of the counselling service on offer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify, confirm or modify client expectations of the counselling service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify client anxieties about the counselling process and explore with clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acknowledge and show respect for client’s immediate concerns

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify both expectations and commitment to the counselling relationship and confirm with clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify indicators of client issues beyond scope of own role and report or refer according to presenting issue and organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm the helping relationship

  1. Explore options and approaches for the relationship with clients according to individual need
  2. Agree priorities and develop a plan for counselling in collaboration with the client
  3. Make documented agreement with the client that addresses disclosure and organisation requirements
Explore options and approaches for the relationship with clients according to individual need

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree priorities and develop a plan for counselling in collaboration with the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make documented agreement with the client that addresses disclosure and organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Use a structured approach to counselling

1.1 Analyse existing client information prior to commencement of counselling session

1.2 Use initial session to gather additional client information as a foundation for counselling process

1.3 Select and use communication techniques that support the initial counselling session objectives

1.4 Follow a structured approach to counselling based on client needs and expectations

2. Establish the nature of the helping relationship

2.1 Provide information that assists clients to understand the nature of the counselling service on offer

2.2 Clarify, confirm or modify client expectations of the counselling service

2.3 Identify client anxieties about the counselling process and explore with clients

2.4 Acknowledge and show respect for client’s immediate concerns

2.5 Clarify both expectations and commitment to the counselling relationship and confirm with clients

2.6 Identify indicators of client issues beyond scope of own role and report or refer according to presenting issue and organisation requirements

3. Confirm the helping relationship

3.1 Explore options and approaches for the relationship with clients according to individual need

3.2 Agree priorities and develop a plan for counselling in collaboration with the client

3.3 Make documented agreement with the client that addresses disclosure and organisation requirements

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Use a structured approach to counselling

1.1 Analyse existing client information prior to commencement of counselling session

1.2 Use initial session to gather additional client information as a foundation for counselling process

1.3 Select and use communication techniques that support the initial counselling session objectives

1.4 Follow a structured approach to counselling based on client needs and expectations

2. Establish the nature of the helping relationship

2.1 Provide information that assists clients to understand the nature of the counselling service on offer

2.2 Clarify, confirm or modify client expectations of the counselling service

2.3 Identify client anxieties about the counselling process and explore with clients

2.4 Acknowledge and show respect for client’s immediate concerns

2.5 Clarify both expectations and commitment to the counselling relationship and confirm with clients

2.6 Identify indicators of client issues beyond scope of own role and report or refer according to presenting issue and organisation requirements

3. Confirm the helping relationship

3.1 Explore options and approaches for the relationship with clients according to individual need

3.2 Agree priorities and develop a plan for counselling in collaboration with the client

3.3 Make documented agreement with the client that addresses disclosure and organisation requirements

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

conducted an initial session with at least 3 different clients presenting with different issues, to establish, confirm and document the nature of the helping relationship, including:

followed the structure and process of a counselling interview

developed counselling plans that include required:

safety or reporting issues

recording of clients own identified priorities

observations of client requirements

involvement of other agencies/referral information

special needs information

goals

evaluation strategies

used communication techniques, including:

effective use of body language

paraphrasing

reflecting feelings

open and closed questioning or probing

summarising

reframing.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations for the initial stages of counselling, and how these are applied in individual practice:

codes of conduct/practice

contract requirements, formats for contracts and key information for inclusion in a counselling contract

discrimination

duty of care

human rights

mandatory reporting

practitioner/client boundaries

privacy, confidentiality and disclosure

records management

rights and responsibilities of workers, employers and clients

work role boundaries – responsibilities and limitations of the counsellor role

work health and safety

the counselling process, including:

what clients have a right to expect

principles of person-centred practice

purpose of counselling

how counselling has evolved as a helping relationship

place of counselling within the helping services

scope and nature of the counselling relationship, including professional limitations

impact of own values on the counselling relationship

counselling planning, its scope, and techniques for creating a counselling plan, including requirements for:

safety or reporting issues

recording of clients own identified priorities

observations of client requirements

involvement of other agencies/referral information

special needs information

goals

evaluation strategies

communication techniques, including:

effective use of body language

paraphrasing

reflecting feelings

open and closed questioning or probing

summarising

reframing

types of issues with which clients may present, the extent to which these fall within the counselling scope of practice, and options for referral, including for:

alcohol and other drugs

domestic and family violence

financial difficulty

homelessness

mental illness

problem gambling.