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Evidence Guide: CHCCSM007 - Undertake case management in a child protection framework

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCSM007 - Undertake case management in a child protection framework

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish client need and/or risk

  1. Assess the client’s needs and risks in accordance with organisation procedures
  2. Develop written assessment plan to reflect the client’s needs
  3. 1.3 Clearly explain the worker's role and purpose to the client
  4. Identify, assess, and prioritise information relevant to the client’s circumstances
  5. Ensure communication with the client is of a level, type and manner appropriate to the individual and nature of the issues raised
  6. Provide information to the client regarding the intervention process, their rights of appeal and how to use avenues for complaint
Assess the client’s needs and risks in accordance with organisation procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop written assessment plan to reflect the client’s needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

1.3 Clearly explain the worker's role and purpose to the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, assess, and prioritise information relevant to the client’s circumstances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure communication with the client is of a level, type and manner appropriate to the individual and nature of the issues raised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information to the client regarding the intervention process, their rights of appeal and how to use avenues for complaint

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a case management plan

  1. Identify support and prevention strategies that promote and meet the needs of the family
  2. Build into the case plan the client’s strengths and protective factors
  3. Develop case plan in partnership with the client
  4. Collect information on a range of suitable intervention strategies to address immediate, short and longer term needs of clients
  5. Explore a full range of options for addressing the client’s needs and integrate client preferences into planning
  6. Work collaboratively to prioritise case management goals and objectives and negotiate and agree processes with the client
  7. Negotiate goals, actions and timelines for the case plan in concrete, specific terms
  8. Define roles, responsibilities and accountabilities for clients, stakeholders, workers and service providers
  9. Explore and develop contingency plans
  10. Integrate cultural considerations into goal setting and negotiation of timelines
  11. Establish communication, review and evaluation systems
Identify support and prevention strategies that promote and meet the needs of the family

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build into the case plan the client’s strengths and protective factors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop case plan in partnership with the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect information on a range of suitable intervention strategies to address immediate, short and longer term needs of clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explore a full range of options for addressing the client’s needs and integrate client preferences into planning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work collaboratively to prioritise case management goals and objectives and negotiate and agree processes with the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate goals, actions and timelines for the case plan in concrete, specific terms

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define roles, responsibilities and accountabilities for clients, stakeholders, workers and service providers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explore and develop contingency plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Integrate cultural considerations into goal setting and negotiation of timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish communication, review and evaluation systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement case plan

  1. Implement practical arrangements to support clients and stakeholders
  2. Utilise established communication processes and protocols to make referrals
  3. Identify roles, responsibilities, outcomes and processes involved in intervention and discuss with the client and service provider
  4. Develop contracts with external service providers and agree on time and resource constraints
  5. Identify review activities and negotiate with the client, service providers, and significant others
  6. Record information in a manner consistent with organisation procedures and policies
Implement practical arrangements to support clients and stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Utilise established communication processes and protocols to make referrals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify roles, responsibilities, outcomes and processes involved in intervention and discuss with the client and service provider

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop contracts with external service providers and agree on time and resource constraints

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify review activities and negotiate with the client, service providers, and significant others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record information in a manner consistent with organisation procedures and policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish review and evaluation systems

  1. Set up appropriate evaluation processes for ongoing implementation of the plan
  2. Assess and document progress towards the achievement of goals with the client and service providers
  3. Assess the need for ongoing intervention
  4. Negotiate with relevant parties proposed actions and timelines to arise from case review
  5. Complete all relevant reporting procedures in accordance with organisation requirements
  6. Undertake appropriate consultation with supervisor at key decision-making points
Set up appropriate evaluation processes for ongoing implementation of the plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess and document progress towards the achievement of goals with the client and service providers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the need for ongoing intervention

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate with relevant parties proposed actions and timelines to arise from case review

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete all relevant reporting procedures in accordance with organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake appropriate consultation with supervisor at key decision-making points

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan and participate in case conferences or protection meetings

  1. Convene case conference or protection meetings when they are judged to be the most effective case management decision-making strategy for the needs of the client or in line with legislative and organisation requirements
  2. Clearly identify and explain purpose of case conference or protection meeting to clients and other stakeholders
  3. Establish agenda that clearly outlines purpose, participants, venue, date, time and process
  4. Identify key persons and request they attend the conference or make reporting arrangements
  5. Undertake work to prepare the client for the case conference or protection meeting
  6. Implement processes to ensure the client and/or family can participate in the decision-making process
  7. Anticipate areas of conflict and facilitate resolution
  8. Identify and respond to participant needs for interpreters and other support
  9. Arrange attendance of delegated decision-makers
  10. Provide information equally to all parties
  11. Prepare case history in accordance with agency requirements
  12. Nominate and brief a chairperson and minute taker
  13. Identify, negotiate and record outcomes
Convene case conference or protection meetings when they are judged to be the most effective case management decision-making strategy for the needs of the client or in line with legislative and organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly identify and explain purpose of case conference or protection meeting to clients and other stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish agenda that clearly outlines purpose, participants, venue, date, time and process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key persons and request they attend the conference or make reporting arrangements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake work to prepare the client for the case conference or protection meeting

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement processes to ensure the client and/or family can participate in the decision-making process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Anticipate areas of conflict and facilitate resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and respond to participant needs for interpreters and other support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange attendance of delegated decision-makers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information equally to all parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare case history in accordance with agency requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Nominate and brief a chairperson and minute taker

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, negotiate and record outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with agencies to meet the client’s needs

  1. Identify appropriate service providers
  2. Develop and maintain working relationships with relevant community groups
  3. Access inter-agency protocols and guidelines and integrate into case management
  4. Clarify the nature of advocacy and support required by the client
  5. Explain the range of interventions and reason for referral and clarify and negotiate agreement with the client, service providers and significant others
  6. Discuss with the client all representations made on their behalf to the service provider
  7. Ensure all information is kept in confidence and in-line with organisation policy and legislation
  8. Maintain links with service, client and other relevant parties and evaluate progress by achievement of goals
Identify appropriate service providers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain working relationships with relevant community groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access inter-agency protocols and guidelines and integrate into case management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify the nature of advocacy and support required by the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain the range of interventions and reason for referral and clarify and negotiate agreement with the client, service providers and significant others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss with the client all representations made on their behalf to the service provider

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure all information is kept in confidence and in-line with organisation policy and legislation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain links with service, client and other relevant parties and evaluate progress by achievement of goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake case closure

  1. Analyse achievements of case plan goals against performance indicators and document
  2. Identify reasons for case closures
  3. Negotiate case closure with the client and relevant agencies
  4. Advise relevant parties in writing of decision to close case
  5. Take into account the needs of the client throughout case closure and allow the client to reflect on past interventions
Analyse achievements of case plan goals against performance indicators and document

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify reasons for case closures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate case closure with the client and relevant agencies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise relevant parties in writing of decision to close case

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take into account the needs of the client throughout case closure and allow the client to reflect on past interventions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with agencies to meet the client’s needs

  1. Identify appropriate service providers
  2. Develop and maintain working relationships with relevant community groups
  3. Access inter-agency protocols and guidelines and integrate into case management
  4. Clarify the nature of advocacy and support required by the client
  5. Explain the range of interventions and reason for referral and clarify and negotiate agreement with the client, service providers and significant others
  6. Discuss with the client all representations made on their behalf to the service provider
  7. Ensure all information is kept in confidence and in-line with organisation policy and legislation
  8. Maintain links with service, client and other relevant parties and evaluate progress by achievement of goals
Identify appropriate service providers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain working relationships with relevant community groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access inter-agency protocols and guidelines and integrate into case management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify the nature of advocacy and support required by the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain the range of interventions and reason for referral and clarify and negotiate agreement with the client, service providers and significant others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss with the client all representations made on their behalf to the service provider

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure all information is kept in confidence and in-line with organisation policy and legislation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain links with service, client and other relevant parties and evaluate progress by achievement of goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Establish client need and/or risk

1.1 Assess the client’s needs and risks in accordance with organisation procedures

1.2 Develop written assessment plan to reflect the client’s needs

1.3 Clearly explain the worker's role and purpose to the client

1.4 Identify, assess, and prioritise information relevant to the client’s circumstances

1.5 Ensure communication with the client is of a level, type and manner appropriate to the individual and nature of the issues raised

1.6 Provide information to the client regarding the intervention process, their rights of appeal and how to use avenues for complaint

2. Develop a case management plan

2.1 Identify support and prevention strategies that promote and meet the needs of the family

2.2 Build into the case plan the client’s strengths and protective factors

2.3 Develop case plan in partnership with the client

2.4 Collect information on a range of suitable intervention strategies to address immediate, short and longer term needs of clients

2.5 Explore a full range of options for addressing the client’s needs and integrate client preferences into planning

2.6 Work collaboratively to prioritise case management goals and objectives and negotiate and agree processes with the client

2.7 Negotiate goals, actions and timelines for the case plan in concrete, specific terms

2.8 Define roles, responsibilities and accountabilities for clients, stakeholders, workers and service providers

2.9 Explore and develop contingency plans

2.10 Integrate cultural considerations into goal setting and negotiation of timelines

2.11 Establish communication, review and evaluation systems

2.12 Document case plan and distribute to all parties

3. Implement case plan

3.1 Implement practical arrangements to support clients and stakeholders

3.2 Utilise established communication processes and protocols to make referrals

3.3 Identify roles, responsibilities, outcomes and processes involved in intervention and discuss with the client and service provider

3.4 Develop contracts with external service providers and agree on time and resource constraints

3.5 Identify review activities and negotiate with the client, service providers, and significant others

3.6 Record information in a manner consistent with organisation procedures and policies

4. Establish review and evaluation systems

4.1 Set up appropriate evaluation processes for ongoing implementation of the plan

4.2 Assess and document progress towards the achievement of goals with the client and service providers

4.3 Assess the need for ongoing intervention

4.4 Negotiate with relevant parties proposed actions and timelines to arise from case review

4.5 Complete all relevant reporting procedures in accordance with organisation requirements

4.6 Undertake appropriate consultation with supervisor at key decision-making points

5. Plan and participate in case conferences or protection meetings

5.1 Convene case conference or protection meetings when they are judged to be the most effective case management decision-making strategy for the needs of the client or in line with legislative and organisation requirements

5.2 Clearly identify and explain purpose of case conference or protection meeting to clients and other stakeholders

5.3 Establish agenda that clearly outlines purpose, participants, venue, date, time and process

5.4 Identify key persons and request they attend the conference or make reporting arrangements

5.5 Undertake work to prepare the client for the case conference or protection meeting

5.6 Implement processes to ensure the client and/or family can participate in the decision-making process

5.7 Anticipate areas of conflict and facilitate resolution

5.8 Identify and respond to participant needs for interpreters and other support

5.9 Arrange attendance of delegated decision-makers

5.10 Provide information equally to all parties

5.11 Prepare case history in accordance with agency requirements

5.12 Nominate and brief a chairperson and minute taker

5.13 Identify, negotiate and record outcomes

6. Work with agencies to meet the client’s needs

6.1 Identify appropriate service providers

6.2 Develop and maintain working relationships with relevant community groups

6.3 Access inter-agency protocols and guidelines and integrate into case management

6.4 Clarify the nature of advocacy and support required by the client

6.5 Explain the range of interventions and reason for referral and clarify and negotiate agreement with the client, service providers and significant others

6.6 Discuss with the client all representations made on their behalf to the service provider

6.7 Ensure all information is kept in confidence and in-line with organisation policy and legislation

6.8 Maintain links with service, client and other relevant parties and evaluate progress by achievement of goals

7. Undertake case closure

7.1 Analyse achievements of case plan goals against performance indicators and document

7.2 Identify reasons for case closures

7.3 Negotiate case closure with the client and relevant agencies

7.4 Advise relevant parties in writing of decision to close case

7.5 Take into account the needs of the client throughout case closure and allow the client to reflect on past interventions

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Establish client need and/or risk

1.1 Assess the client’s needs and risks in accordance with organisation procedures

1.2 Develop written assessment plan to reflect the client’s needs

1.3 Clearly explain the worker's role and purpose to the client

1.4 Identify, assess, and prioritise information relevant to the client’s circumstances

1.5 Ensure communication with the client is of a level, type and manner appropriate to the individual and nature of the issues raised

1.6 Provide information to the client regarding the intervention process, their rights of appeal and how to use avenues for complaint

2. Develop a case management plan

2.1 Identify support and prevention strategies that promote and meet the needs of the family

2.2 Build into the case plan the client’s strengths and protective factors

2.3 Develop case plan in partnership with the client

2.4 Collect information on a range of suitable intervention strategies to address immediate, short and longer term needs of clients

2.5 Explore a full range of options for addressing the client’s needs and integrate client preferences into planning

2.6 Work collaboratively to prioritise case management goals and objectives and negotiate and agree processes with the client

2.7 Negotiate goals, actions and timelines for the case plan in concrete, specific terms

2.8 Define roles, responsibilities and accountabilities for clients, stakeholders, workers and service providers

2.9 Explore and develop contingency plans

2.10 Integrate cultural considerations into goal setting and negotiation of timelines

2.11 Establish communication, review and evaluation systems

2.12 Document case plan and distribute to all parties

3. Implement case plan

3.1 Implement practical arrangements to support clients and stakeholders

3.2 Utilise established communication processes and protocols to make referrals

3.3 Identify roles, responsibilities, outcomes and processes involved in intervention and discuss with the client and service provider

3.4 Develop contracts with external service providers and agree on time and resource constraints

3.5 Identify review activities and negotiate with the client, service providers, and significant others

3.6 Record information in a manner consistent with organisation procedures and policies

4. Establish review and evaluation systems

4.1 Set up appropriate evaluation processes for ongoing implementation of the plan

4.2 Assess and document progress towards the achievement of goals with the client and service providers

4.3 Assess the need for ongoing intervention

4.4 Negotiate with relevant parties proposed actions and timelines to arise from case review

4.5 Complete all relevant reporting procedures in accordance with organisation requirements

4.6 Undertake appropriate consultation with supervisor at key decision-making points

5. Plan and participate in case conferences or protection meetings

5.1 Convene case conference or protection meetings when they are judged to be the most effective case management decision-making strategy for the needs of the client or in line with legislative and organisation requirements

5.2 Clearly identify and explain purpose of case conference or protection meeting to clients and other stakeholders

5.3 Establish agenda that clearly outlines purpose, participants, venue, date, time and process

5.4 Identify key persons and request they attend the conference or make reporting arrangements

5.5 Undertake work to prepare the client for the case conference or protection meeting

5.6 Implement processes to ensure the client and/or family can participate in the decision-making process

5.7 Anticipate areas of conflict and facilitate resolution

5.8 Identify and respond to participant needs for interpreters and other support

5.9 Arrange attendance of delegated decision-makers

5.10 Provide information equally to all parties

5.11 Prepare case history in accordance with agency requirements

5.12 Nominate and brief a chairperson and minute taker

5.13 Identify, negotiate and record outcomes

6. Work with agencies to meet the client’s needs

6.1 Identify appropriate service providers

6.2 Develop and maintain working relationships with relevant community groups

6.3 Access inter-agency protocols and guidelines and integrate into case management

6.4 Clarify the nature of advocacy and support required by the client

6.5 Explain the range of interventions and reason for referral and clarify and negotiate agreement with the client, service providers and significant others

6.6 Discuss with the client all representations made on their behalf to the service provider

6.7 Ensure all information is kept in confidence and in-line with organisation policy and legislation

6.8 Maintain links with service, client and other relevant parties and evaluate progress by achievement of goals

7. Undertake case closure

7.1 Analyse achievements of case plan goals against performance indicators and document

7.2 Identify reasons for case closures

7.3 Negotiate case closure with the client and relevant agencies

7.4 Advise relevant parties in writing of decision to close case

7.5 Take into account the needs of the client throughout case closure and allow the client to reflect on past interventions