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Evidence Guide: CHCCW402C - Implement a case work strategy

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCW402C - Implement a case work strategy

What evidence can you provide to prove your understanding of each of the following citeria?

Establish an appropriate working relationship with clients

  1. Routinely use effective strategies to ensure:
Routinely use effective strategies to ensure:

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

clients identify their needs and goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

individual and cultural differences are addressed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

areas of resistance/conflict are identified and appropriately resolved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

appropriate levels of consultation are implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

the experience and life skills of the client are appropriately addressed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

relevant information is collected

  1. Implement processes to reach agreement on meeting procedures, consequences of actions and cooperative relationship
  2. Clarify negotiable and non negotiable aspects of intervention
  3. Define and maintain boundaries between client and worker, including roles, responsibilities and accountabilities, to ensure compliance with statutory requirements and duty of care responsibilities
  4. Implement strategies to ensure all dealings with clients reflect appropriate expression of value systems and consideration of emotional impact of intervention
Implement processes to reach agreement on meeting procedures, consequences of actions and cooperative relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify negotiable and non negotiable aspects of intervention

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define and maintain boundaries between client and worker, including roles, responsibilities and accountabilities, to ensure compliance with statutory requirements and duty of care responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement strategies to ensure all dealings with clients reflect appropriate expression of value systems and consideration of emotional impact of intervention

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote preventative strategies

  1. Provide a full range of opportunities for clients to engage in identification of problems and solutions
  2. Employ a range of strategies to assist clients to meet specific targets and to gain control over their lives
  3. Identify, develop and initiate an appropriate range of opportunities in accordance with organisation policies and procedures and client needs
  4. Encourage and monitor client progress and involvement in activities and take appropriate action to maximise individual skill development
Provide a full range of opportunities for clients to engage in identification of problems and solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Employ a range of strategies to assist clients to meet specific targets and to gain control over their lives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, develop and initiate an appropriate range of opportunities in accordance with organisation policies and procedures and client needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage and monitor client progress and involvement in activities and take appropriate action to maximise individual skill development

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide a specialist service to clients

  1. Complete and maintain all appropriate documentation in accordance with organisation and statutory standards and requirements
  2. Implement procedures to facilitate information sharing between key stakeholders
  3. Ensure all dealings with the client/s reflect:
Complete and maintain all appropriate documentation in accordance with organisation and statutory standards and requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement procedures to facilitate information sharing between key stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure all dealings with the client/s reflect:

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

accepted organisation standards of behaviour

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

mutual respect

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

commitment to information sharing and dissemination

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

adherence to agreed plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

sensitivity to cultural, family and individual differences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

ability to work with the client in the context of the family and broader community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

application of the organisation's philosophy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

compliance with statutory requirements and duty of care responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to:

an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning or evidence gathered from the workplace

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Relevant policy, procedures and legislation

Cultural protocols and systems

Statutory requirements

Group processes

Appropriate social work theories

Client worker relationships

Range of services - programs available

Essential skills:

It is critical that the candidate demonstrate the ability to:

Facilitate exploration of issues

Establish role definitions

Identify and work constructively with conflict and resistance

Monitor own positions and reactions

Clarify differences in perception

Undertake problem exploration within a pro active framework

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Devise and develop tasks to help clients understanding and problem solving efforts

Demonstrate application of skills in:

working with conflict, resistance and levels of risk

empathy, engagement and rapport building

effective listening

goal clarification

communicating interest, respect and concern

articulating clearly boundaries of own role

recognising signs and triggers for dependency

constructive use of personal and professional authority and influence to support or confront

interpersonal relationship

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

The contexts of working with clients include:

Contact with a service on a voluntary or involuntary basis

Contact with a statutory activity e.g. Notification, first juvenile offence

Within an intervention

Within a support activity or service

Working relationship will be within requirements established by:

Commonwealth and state legislation

International conventions relating to the rights of children and young persons

Organisation policy and procedures

Relevant program standards

Organisation codes of conduct, ethics