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Evidence Guide: CHCDFV005 - Provide domestic and family violence support in non-English speaking background communities

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCDFV005 - Provide domestic and family violence support in non-English speaking background communities

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain relationship with community

  1. Establish and maintain relationships withkey people in a community to promote services and to develop respect, acceptance, confidence and credibility
  2. Identify and respectrestrictions and protocols regarding communicating and relating with the community and its members
  3. Support community programs which meet the needs identified by clients
  4. Collect and review local informationto identify the requirements of the community in relation to domestic and family violence issues
  5. Provide feedback to the community and individuals in relation to information collected
  6. Respect and encourage the value of community, respected members and extended family members as a social support mechanism, and use when appropriate with client consent
Establish and maintain relationships withkey people in a community to promote services and to develop respect, acceptance, confidence and credibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and respectrestrictions and protocols regarding communicating and relating with the community and its members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support community programs which meet the needs identified by clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect and review local informationto identify the requirements of the community in relation to domestic and family violence issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide feedback to the community and individuals in relation to information collected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respect and encourage the value of community, respected members and extended family members as a social support mechanism, and use when appropriate with client consent

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work within cultural requirements

  1. Provide information which is culturally sensitive and appropriate about the services available in relevant languages and in mediums accessible to people from culturally and linguistically diverse backgrounds
  2. Develop links with people from various cultural groups to make sure that the services available are responsive to their needs
  3. Use values, issues and structures within the community to maximise outcomes for clients
  4. Make work consistent with organisation standards and procedures and current legislative and statutory requirements, and community practices
  5. Adapt work processes as appropriate to meet any specific client needs
  6. Use interpersonal skills that are consistent with community practices and standards
Provide information which is culturally sensitive and appropriate about the services available in relevant languages and in mediums accessible to people from culturally and linguistically diverse backgrounds

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop links with people from various cultural groups to make sure that the services available are responsive to their needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use values, issues and structures within the community to maximise outcomes for clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make work consistent with organisation standards and procedures and current legislative and statutory requirements, and community practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adapt work processes as appropriate to meet any specific client needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use interpersonal skills that are consistent with community practices and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support clients

  1. Prioritise clients’ physical and emotional safety in all dealings
  2. Use interpersonal skills that facilitate accurate relevant exchange of information and to ensure individual stories are heard, accepted, understood and validated
  3. Analyse and respond to any indications of risk or harm according to the degree and nature of the risk and the client’s circumstances
  4. Explain and promote client and worker rights and responsibilities throughout client contact
  5. Use techniques to empower individuals to resolve their issues through enhancing skills and self-esteem
  6. Identify and access support through working with others in the community
  7. Complete record-keeping and reporting according to organisation standards and procedures and confidentiality requirements
Prioritise clients’ physical and emotional safety in all dealings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use interpersonal skills that facilitate accurate relevant exchange of information and to ensure individual stories are heard, accepted, understood and validated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and respond to any indications of risk or harm according to the degree and nature of the risk and the client’s circumstances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain and promote client and worker rights and responsibilities throughout client contact

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use techniques to empower individuals to resolve their issues through enhancing skills and self-esteem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and access support through working with others in the community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete record-keeping and reporting according to organisation standards and procedures and confidentiality requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and maintain relationship with community

1.1 Establish and maintain relationships withkey people in a community to promote services and to develop respect, acceptance, confidence and credibility

1.2 Identify and respectrestrictions and protocols regarding communicating and relating with the community and its members

1.3 Support community programs which meet the needs identified by clients

1.4 Collect and review local informationto identify the requirements of the community in relation to domestic and family violence issues

1.5 Provide feedback to the community and individuals in relation to information collected

1.6 Respect and encourage the value of community, respected members and extended family members as a social support mechanism, and use when appropriate with client consent

2. Work within cultural requirements

2.1 Provide information which is culturally sensitive and appropriate about the services available in relevant languages and in mediums accessible to people from culturally and linguistically diverse backgrounds

2.2 Develop links with people from various cultural groups to make sure that the services available are responsive to their needs

2.3 Use values, issues and structures within the community to maximise outcomes for clients

2.4 Make work consistent with organisation standards and procedures and current legislative and statutory requirements, and community practices

2.5 Adapt work processes as appropriate to meet any specific client needs

2.6 Use interpersonal skills that are consistent with community practices and standards

3. Support clients

3.1 Prioritise clients’ physical and emotional safety in all dealings

3.2 Use interpersonal skills that facilitate accurate relevant exchange of information and to ensure individual stories are heard, accepted, understood and validated

3.3 Analyse and respond to any indications of risk or harm according to the degree and nature of the risk and the client’s circumstances

3.4 Explain and promote client and worker rights and responsibilities throughout client contact

3.5 Use techniques to empower individuals to resolve their issues through enhancing skills and self-esteem

3.6 Identify and access support through working with others in the community

3.7 Complete record-keeping and reporting according to organisation standards and procedures and confidentiality requirements

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and maintain relationship with community

1.1 Establish and maintain relationships withkey people in a community to promote services and to develop respect, acceptance, confidence and credibility

1.2 Identify and respectrestrictions and protocols regarding communicating and relating with the community and its members

1.3 Support community programs which meet the needs identified by clients

1.4 Collect and review local informationto identify the requirements of the community in relation to domestic and family violence issues

1.5 Provide feedback to the community and individuals in relation to information collected

1.6 Respect and encourage the value of community, respected members and extended family members as a social support mechanism, and use when appropriate with client consent

2. Work within cultural requirements

2.1 Provide information which is culturally sensitive and appropriate about the services available in relevant languages and in mediums accessible to people from culturally and linguistically diverse backgrounds

2.2 Develop links with people from various cultural groups to make sure that the services available are responsive to their needs

2.3 Use values, issues and structures within the community to maximise outcomes for clients

2.4 Make work consistent with organisation standards and procedures and current legislative and statutory requirements, and community practices

2.5 Adapt work processes as appropriate to meet any specific client needs

2.6 Use interpersonal skills that are consistent with community practices and standards

3. Support clients

3.1 Prioritise clients’ physical and emotional safety in all dealings

3.2 Use interpersonal skills that facilitate accurate relevant exchange of information and to ensure individual stories are heard, accepted, understood and validated

3.3 Analyse and respond to any indications of risk or harm according to the degree and nature of the risk and the client’s circumstances

3.4 Explain and promote client and worker rights and responsibilities throughout client contact

3.5 Use techniques to empower individuals to resolve their issues through enhancing skills and self-esteem

3.6 Identify and access support through working with others in the community

3.7 Complete record-keeping and reporting according to organisation standards and procedures and confidentiality requirements

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

provided domestic and family violence support in accordance with legal and procedural requirements in at least 1 non-English speaking community, and to at least 3 different clients

provided services in ways that reflect understanding of the culture of the community in relation to domestic and family violence

used and adapted the following interpersonal and communication skills to suit the specific community cultural and linguistic needs:

questioning

active listening

storytelling

rapport and relationship building

worked with an interpreter on at least 1 occasion.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national and state/territory) for workers interacting with clients affected by domestic and family violence in non-English speaking background context, and how these are applied in organisations and individual practice:

codes of conduct

discrimination

duty of care

human rights

mandatory reporting

privacy, confidentiality and disclosure

records management

rights and responsibilities of:

workers and employers

individuals, families, the community and society to minimise or prevent domestic violence

work role boundaries – responsibilities and limitations

work health and safety

domestic violence and its context, including:

social, historical, political and economic context of domestic violence, including types and nature of domestic violence, power and gender issues, child abuse and associated criminal issues

prevalence of myths, unhelpful beliefs, attitudes and practices in the broader society regarding domestic violence and their effects on individuals’ rights to safety and autonomy

impacts of cultural, sub-cultural, social, religious, gender, age, language issues on attitudes towards domestic and family violence

social, historic, spiritual and environmental factors which have an impact on the lives of the community and which are reflected in community relationships and practices

key people and groups within the community and relevant protocols and restrictions for consultation and decision-making

community development principles and strategies and their application

ways to gain community acceptance

cultural and language groups represented within the local/regional community, and a respect of their values, beliefs and traditions

how to communicate with the community (adaptation of language, verbal and non-verbal, local language)

domestic and family violence indicators and procedures for undertaking assessment of client needs

organisation procedures, practices and standards for:

client assessment

allocation of services

case management

interviewing

use of resources

programmed intervention

referral

community involvement

structural barriers and their impact – institutional racism and their and their effects on people from non-English speaking backgrounds accessing services

own values and attitudes and their potential impact on clients

how to communicate with the community (adaptation of language and dialects, verbal and non-verbal, spoken languages, use of interpreters)

domestic violence and community services and ethno-specific services available and more generalist non-English speaking background services within the local/regional area.