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Evidence Guide: CHCDFV006 - Counsel clients affected by domestic and family violence

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCDFV006 - Counsel clients affected by domestic and family violence

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish confidence

  1. Review existing case information as the basis for work
  2. Use interpersonal skills to establish a professional relationship with clients based on confidence and support
  3. Conduct interviews and interactions with clients in asafe environment and in a participatory and confidential manner
  4. Show sensitivity to cultural, family and individual differences and any specific needs
  5. Explain and promote rights and responsibilities of client,their family andworker throughout client contact
  6. Mutually determine appropriate structures, timeframes and protocols
  7. Apply organisation standards and procedures and comply with legislative and statutory requirements
Review existing case information as the basis for work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use interpersonal skills to establish a professional relationship with clients based on confidence and support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct interviews and interactions with clients in asafe environment and in a participatory and confidential manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Show sensitivity to cultural, family and individual differences and any specific needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain and promote rights and responsibilities of client,their family andworker throughout client contact

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Mutually determine appropriate structures, timeframes and protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply organisation standards and procedures and comply with legislative and statutory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explore issues

  1. Use appropriate questioning to encourage clients to explore and acknowledge their fears, concerns and personal capabilities
  2. Encourage those who use violence to take personal responsibility for their actions
  3. Use facilitation skills to encourage exploration of emotions and experiences that will assist in reflection of issues
  4. Analyse and respond to any indications of risk or threats to safety according to the degree and nature of the risk to client, their family and/or worker
  5. Explore services and resourcesto meet needs of client and their family in accordance with organisation standards and procedures
  6. Provide accurate and relevant information designed to develop awareness and understanding of domestic violence
  7. Encourage client self- determination by using opportunities which assist clients to identify issues, set personal goals and make informed choices to enhance the safety of the client and their family
  8. Encourage clients to recognise decisions and changes needed to assist them to achieve their goals
  9. Acknowledge progress and encourage and support self-management of issues
Use appropriate questioning to encourage clients to explore and acknowledge their fears, concerns and personal capabilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage those who use violence to take personal responsibility for their actions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use facilitation skills to encourage exploration of emotions and experiences that will assist in reflection of issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and respond to any indications of risk or threats to safety according to the degree and nature of the risk to client, their family and/or worker

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explore services and resourcesto meet needs of client and their family in accordance with organisation standards and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide accurate and relevant information designed to develop awareness and understanding of domestic violence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage client self- determination by using opportunities which assist clients to identify issues, set personal goals and make informed choices to enhance the safety of the client and their family

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage clients to recognise decisions and changes needed to assist them to achieve their goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acknowledge progress and encourage and support self-management of issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify future directions

  1. Identify and document future services and support required by the client and plan their delivery in consultation with client, their family and other appropriate people
  2. Jointly identify client information needs and agree and implement actions to satisfy these as appropriate
  3. Provide opportunities for client and their family to obtain information and develop skills
  4. Use questioning and reflection to assist the client to make positive choices and changes as necessary
  5. Maintain records of participation and progress according to organisation standards and procedures
Identify and document future services and support required by the client and plan their delivery in consultation with client, their family and other appropriate people

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Jointly identify client information needs and agree and implement actions to satisfy these as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide opportunities for client and their family to obtain information and develop skills

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use questioning and reflection to assist the client to make positive choices and changes as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain records of participation and progress according to organisation standards and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate own communication

  1. Reflect on and evaluate own communication with clients
  2. Recognise the effect of own values and beliefs on communication with clients
  3. Identify and respond to the need for development of own skills and knowledge
Reflect on and evaluate own communication with clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise the effect of own values and beliefs on communication with clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and respond to the need for development of own skills and knowledge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish confidence

1.1 Review existing case information as the basis for work

1.2 Use interpersonal skills to establish a professional relationship with clients based on confidence and support

1.3 Conduct interviews and interactions with clients in asafe environment and in a participatory and confidential manner

1.4 Show sensitivity to cultural, family and individual differences and any specific needs

1.5 Explain and promote rights and responsibilities of client,their family andworker throughout client contact

1.6 Mutually determine appropriate structures, timeframes and protocols

1.7 Apply organisation standards and procedures and comply with legislative and statutory requirements

2. Explore issues

2.1 Use appropriate questioning to encourage clients to explore and acknowledge their fears, concerns and personal capabilities

2.2 Encourage those who use violence to take personal responsibility for their actions

2.3 Use facilitation skills to encourage exploration of emotions and experiences that will assist in reflection of issues

2.4 Analyse and respond to any indications of risk or threats to safety according to the degree and nature of the risk to client, their family and/or worker

2.5 Explore services and resourcesto meet needs of client and their family in accordance with organisation standards and procedures

2.6 Provide accurate and relevant information designed to develop awareness and understanding of domestic violence

2.7 Encourage client self- determination by using opportunities which assist clients to identify issues, set personal goals and make informed choices to enhance the safety of the client and their family

2.8 Encourage clients to recognise decisions and changes needed to assist them to achieve their goals

2.9 Acknowledge progress and encourage and support self-management of issues

3. Identify future directions

3.1 Identify and document future services and support required by the client and plan their delivery in consultation with client, their family and other appropriate people

3.2 Jointly identify client information needs and agree and implement actions to satisfy these as appropriate

3.3 Provide opportunities for client and their family to obtain information and develop skills

3.4 Use questioning and reflection to assist the client to make positive choices and changes as necessary

3.5 Maintain records of participation and progress according to organisation standards and procedures

4. Evaluate own communication

4.1 Reflect on and evaluate own communication with clients

4.2 Recognise the effect of own values and beliefs on communication with clients

4.3 Identify and respond to the need for development of own skills and knowledge

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish confidence

1.1 Review existing case information as the basis for work

1.2 Use interpersonal skills to establish a professional relationship with clients based on confidence and support

1.3 Conduct interviews and interactions with clients in asafe environment and in a participatory and confidential manner

1.4 Show sensitivity to cultural, family and individual differences and any specific needs

1.5 Explain and promote rights and responsibilities of client,their family andworker throughout client contact

1.6 Mutually determine appropriate structures, timeframes and protocols

1.7 Apply organisation standards and procedures and comply with legislative and statutory requirements

2. Explore issues

2.1 Use appropriate questioning to encourage clients to explore and acknowledge their fears, concerns and personal capabilities

2.2 Encourage those who use violence to take personal responsibility for their actions

2.3 Use facilitation skills to encourage exploration of emotions and experiences that will assist in reflection of issues

2.4 Analyse and respond to any indications of risk or threats to safety according to the degree and nature of the risk to client, their family and/or worker

2.5 Explore services and resourcesto meet needs of client and their family in accordance with organisation standards and procedures

2.6 Provide accurate and relevant information designed to develop awareness and understanding of domestic violence

2.7 Encourage client self- determination by using opportunities which assist clients to identify issues, set personal goals and make informed choices to enhance the safety of the client and their family

2.8 Encourage clients to recognise decisions and changes needed to assist them to achieve their goals

2.9 Acknowledge progress and encourage and support self-management of issues

3. Identify future directions

3.1 Identify and document future services and support required by the client and plan their delivery in consultation with client, their family and other appropriate people

3.2 Jointly identify client information needs and agree and implement actions to satisfy these as appropriate

3.3 Provide opportunities for client and their family to obtain information and develop skills

3.4 Use questioning and reflection to assist the client to make positive choices and changes as necessary

3.5 Maintain records of participation and progress according to organisation standards and procedures

4. Evaluate own communication

4.1 Reflect on and evaluate own communication with clients

4.2 Recognise the effect of own values and beliefs on communication with clients

4.3 Identify and respond to the need for development of own skills and knowledge

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

counselled and collaboratively developed and documented support plans with at least 3 clients affected by domestic and family violence, using the following interpersonal communication and counselling techniques:

attending behaviours – active listening

reflection of content, summarising

questioning skills – open, closed, simple and compound questions

client observation skills

noting and reflecting skills

providing client feedback

completed a structured process of self-reflection and evaluation of own communication used during the 3 interactions.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national and state/territory) for workers interacting with clients affected by domestic and family violence, and how these are applied in organisations and individual practice:

codes of conduct

discrimination

duty of care

human rights

mandatory reporting

privacy, confidentiality and disclosure and its limitations in domestic and family violence work

records management

rights and responsibilities of:

workers and employers

individuals, families, the community and society to minimise or prevent domestic violence

work role boundaries – responsibilities and limitations

work health and safety

domestic violence and its context, including:

social, historical, political and economic context of domestic violence, including types and nature of domestic violence, power and gender issues, child abuse and associated criminal issues

prevalence of myths, unhelpful beliefs, attitudes and practices in the broader society regarding domestic violence and their effects on individuals’ rights to safety and autonomy

domestic violence indicators and procedures for undertaking assessment of needs of client and client’s family

counselling techniques that will explore client issues and encourage client’s self determination to enhance client and client’s family’s safety

respectful strategies that will assist in client self-determination which enhances client and their family’s safety

organisation procedures, practices and standards for:

client assessment

allocation of services

case management

interviewing

use of resources

programmed intervention

referral

groups represented within the local community (e.g. cultural, religious, language, sexual identity, age and disability) and an understanding of the issues that arise when working with those groups

referral sources and associated protocols

self-evaluation practices, including:

how to recognise own biases

impact of own values on the counselling relationship.