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Evidence Guide: CHCDIS005 - Develop and provide person-centred service responses

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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CHCDIS005 - Develop and provide person-centred service responses

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with the person to develop and implement person-centred responses

  1. Collaborate with the person with disability and/or their family and/or carer and/or relevant others in actively developing responses that meets the individual’s aspirations, needs, rights and preferences
  2. Put in place mechanisms to ensure the person’s support information is accurately recorded, maintained and applied to future support activities and responses
  3. Develop the required responses that cater to individual differences, rights, needs and preferences
  4. Communicate the needs of the person to family and/or carer and/or relevant others as appropriate
  5. Make available appropriate resources
  6. Seek provision of services from other workers or agencies as required
  7. Maintain all relevant documentation relating to the person and the service delivery and communicate in accordance with organisation procedures
Collaborate with the person with disability and/or their family and/or carer and/or relevant others in actively developing responses that meets the individual’s aspirations, needs, rights and preferences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Put in place mechanisms to ensure the person’s support information is accurately recorded, maintained and applied to future support activities and responses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop the required responses that cater to individual differences, rights, needs and preferences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate the needs of the person to family and/or carer and/or relevant others as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make available appropriate resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek provision of services from other workers or agencies as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain all relevant documentation relating to the person and the service delivery and communicate in accordance with organisation procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and monitor person-centred responses

  1. Review and measure effectiveness of responses in meeting the person’s needs and preferences, in consultation with the person, family and/or carer and/or relevant other
  2. Identify and take action to improve areas of the responses that have not met the person’s needs and preferences
  3. Ensure changes to service delivery are within policy and budgetary frameworks
  4. Modify specified aspects of service delivery as required, to meet changing service requirements and the needs and preferences of the person with disability
  5. Identify potential training opportunities for the person to meet their changing needs
  6. Ensure changes to service are within procedural and legislative requirements and maintain high standards of delivery
Review and measure effectiveness of responses in meeting the person’s needs and preferences, in consultation with the person, family and/or carer and/or relevant other

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and take action to improve areas of the responses that have not met the person’s needs and preferences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure changes to service delivery are within policy and budgetary frameworks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify specified aspects of service delivery as required, to meet changing service requirements and the needs and preferences of the person with disability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify potential training opportunities for the person to meet their changing needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure changes to service are within procedural and legislative requirements and maintain high standards of delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide service delivery within a quality framework

  1. Follow procedures for service delivery for the individual in line with organisation’s quality system
  2. Identify any barriers that may impact on delivery of high quality service and refer to supervisor
  3. Regularly review procedures for service delivery to reflect industry best practice and relevant legislative changes
  4. Regularly review procedures for service delivery to reflect the changing aspirations, needs and preferences of the person with disability
Follow procedures for service delivery for the individual in line with organisation’s quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any barriers that may impact on delivery of high quality service and refer to supervisor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regularly review procedures for service delivery to reflect industry best practice and relevant legislative changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regularly review procedures for service delivery to reflect the changing aspirations, needs and preferences of the person with disability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Work with the person to develop and implement person-centred responses

1.1 Collaborate with the person with disability and/or their family and/or carer and/or relevant others in actively developing responses that meets the individual’s aspirations, needs, rights and preferences

1.2 Put in place mechanisms to ensure the person’s support information is accurately recorded, maintained and applied to future support activities and responses

1.3 Develop the required responses that cater to individual differences, rights, needs and preferences

1.4 Communicate the needs of the person to family and/or carer and/or relevant others as appropriate

1.5 Make available appropriate resources

1.6 Seek provision of services from other workers or agencies as required

1.7 Maintain all relevant documentation relating to the person and the service delivery and communicate in accordance with organisation procedures

2. Review and monitor person-centred responses

2.1 Review and measure effectiveness of responses in meeting the person’s needs and preferences, in consultation with the person, family and/or carer and/or relevant other

2.2 Identify and take action to improve areas of the responses that have not met the person’s needs and preferences

2.3 Ensure changes to service delivery are within policy and budgetary frameworks

2.4 Modify specified aspects of service delivery as required, to meet changing service requirements and the needs and preferences of the person with disability

2.5 Identify potential training opportunities for the person to meet their changing needs

2.6 Ensure changes to service are within procedural and legislative requirements and maintain high standards of delivery

3. Provide service delivery within a quality framework

3.1 Follow procedures for service delivery for the individual in line with organisation’s quality system

3.2 Identify any barriers that may impact on delivery of high quality service and refer to supervisor

3.3 Regularly review procedures for service delivery to reflect industry best practice and relevant legislative changes

3.4 Regularly review procedures for service delivery to reflect the changing aspirations, needs and preferences of the person with disability

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Work with the person to develop and implement person-centred responses

1.1 Collaborate with the person with disability and/or their family and/or carer and/or relevant others in actively developing responses that meets the individual’s aspirations, needs, rights and preferences

1.2 Put in place mechanisms to ensure the person’s support information is accurately recorded, maintained and applied to future support activities and responses

1.3 Develop the required responses that cater to individual differences, rights, needs and preferences

1.4 Communicate the needs of the person to family and/or carer and/or relevant others as appropriate

1.5 Make available appropriate resources

1.6 Seek provision of services from other workers or agencies as required

1.7 Maintain all relevant documentation relating to the person and the service delivery and communicate in accordance with organisation procedures

2. Review and monitor person-centred responses

2.1 Review and measure effectiveness of responses in meeting the person’s needs and preferences, in consultation with the person, family and/or carer and/or relevant other

2.2 Identify and take action to improve areas of the responses that have not met the person’s needs and preferences

2.3 Ensure changes to service delivery are within policy and budgetary frameworks

2.4 Modify specified aspects of service delivery as required, to meet changing service requirements and the needs and preferences of the person with disability

2.5 Identify potential training opportunities for the person to meet their changing needs

2.6 Ensure changes to service are within procedural and legislative requirements and maintain high standards of delivery

3. Provide service delivery within a quality framework

3.1 Follow procedures for service delivery for the individual in line with organisation’s quality system

3.2 Identify any barriers that may impact on delivery of high quality service and refer to supervisor

3.3 Regularly review procedures for service delivery to reflect industry best practice and relevant legislative changes

3.4 Regularly review procedures for service delivery to reflect the changing aspirations, needs and preferences of the person with disability