The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Elements define the essential outcomes |
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Completed |
Evidence:
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Respond to initial client contact
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Obtain informed consent from client to enter into a financial counselling process Completed |
Evidence:
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Identify and address any conflicts of interest and/or other ethical considerations Completed |
Evidence:
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Identify appropriateness of financial counselling on the basis of routine client information collected and analysed Completed |
Evidence:
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Clarify with client the role of financial counsellor and expectations of the representative agency Completed |
Evidence:
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Explain rights and responsibilities of client and counsellor in the financial counselling process Completed |
Evidence:
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Clarify client expectations and needs to ensure their issues and motivations are suited to financial counselling Completed |
Evidence:
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Make an appropriate referral with client consent if client need is identified as outside scope of own work role Completed |
Evidence:
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Explain confidentiality policy of the representative agency Completed |
Evidence:
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Assess client’s financial situation
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Collect information on client’s financial and extended situation including relevant personal issues that may impact on this situation Completed |
Evidence:
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Examine and analyse the material with client to identify areas for further investigation Completed |
Evidence:
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Seek additional information as required, including the status and validity of contracts Completed |
Evidence:
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Highlight important features of the client’s financial position Completed |
Evidence:
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Assist client to identify areas where they want to take action Completed |
Evidence:
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Identify and discuss client’s legal rights and responsibilities Completed |
Evidence:
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Make technically sound and substantiated assessment of client issues Completed |
Evidence:
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Discuss options with the client
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Work with the client to establish a list of concerns Completed |
Evidence:
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Proactively identify areas for possible action and prioritise to reflect client’s concerns Completed |
Evidence:
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Provide information regarding client responsibilities and rights in relation to individual debts and overall financial situation Completed |
Evidence:
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Discuss with client, options and potential consequences Completed |
Evidence:
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Develop action plan in partnership with client
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Work with the client to prioritise areas for action immediately and in the longer term Completed |
Evidence:
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Assist client to identify workable strategies to address their financial concerns Completed |
Evidence:
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Assist client to develop their own action plan to address their circumstances Completed |
Evidence:
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Discuss need for advocacy or negotiation by client and/or financial counsellor Completed |
Evidence:
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Write and maintain a client service plan which identifies the assessed issues, the client and financial counsellor strategies and responsibilities Completed |
Evidence:
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Provide and evaluate ongoing support
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Identify areas for ongoing support and opportunities for specialist referral to other agencies or professionals Completed |
Evidence:
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Identify range of support services able to be provided by the organisation and others Completed |
Evidence:
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Work through with the client, the roles and responsibilities of client and counsellor in the support framework Completed |
Evidence:
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Implement processes to evaluate effectiveness of support provided to the client by the financial counsellor Completed |
Evidence:
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Revise support services in the light of evaluation feedback Completed |
Evidence:
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Terminate the financial counselling process in line with organisation procedures and professional role requirements and provide referrals as agreed with client Completed |
Evidence:
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Maintain client records as required in a financial counselling agency
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Implement processes to keep accurate records of financial counselling sessions in accordance with organisation and privacy requirements Completed |
Evidence:
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Record appropriate file notes and retain relevant documentation taking into account professional and legal requirements Completed |
Evidence:
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Maintain confidentiality of records in accordance with professional and legal requirements Completed |
Evidence:
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Secure client records for storage, archiving and destruction as per organisation and privacy requirements Completed |
Evidence:
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Prepare and maintain statistical records in line with organisation requirements Completed |
Evidence:
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Enter and maintain electronic databases as required by an organisation Completed |
Evidence:
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Reflect on practice
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Implement professional supervision in accordance with policy and procedures of the professional association and the organisation Completed |
Evidence:
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Maintain knowledge of current industry information and best practice in financial counselling and utilise in professional practice Completed |
Evidence:
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Undertake professional development activities to meet State, organisation and industry requirements Completed |
Evidence:
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Ensure reflective practice is consistent with relevant codes of practice and ethical guidelines Completed |
Evidence:
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Assess client’s financial situation
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Collect information on client’s financial and extended situation including relevant personal issues that may impact on this situation Completed |
Evidence:
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Examine and analyse the material with client to identify areas for further investigation Completed |
Evidence:
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Seek additional information as required, including the status and validity of contracts Completed |
Evidence:
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Highlight important features of the client’s financial position Completed |
Evidence:
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Assist client to identify areas where they want to take action Completed |
Evidence:
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Identify and discuss client’s legal rights and responsibilities Completed |
Evidence:
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Make technically sound and substantiated assessment of client issues Completed |
Evidence:
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