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Evidence Guide: CHCGMB001 - Assess the needs of clients with problem gambling issues

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCGMB001 - Assess the needs of clients with problem gambling issues

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare for assessment

  1. Review existing information about the client and consult with relevant health or community services professionals based on client needs
  2. Clearly explain legal, ethical and organisational requirements and procedures
  3. Discuss with the client reasons for seeking help and other information that may assist in establishing a basis for further work
  4. Inform the client of the assessment purpose and process
  5. Confirm client’s understanding of the purpose and process of assessment and obtain consent
Review existing information about the client and consult with relevant health or community services professionals based on client needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly explain legal, ethical and organisational requirements and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss with the client reasons for seeking help and other information that may assist in establishing a basis for further work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform the client of the assessment purpose and process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm client’s understanding of the purpose and process of assessment and obtain consent

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct assessment

  1. Identify history and pattern of client’s gambling through client discussion and questioning
  2. Identify and clarify co-existing issues in consultation with the client
  3. Review information and/or use structured assessment screens to assess the extent and impact of gambling
  4. Collaborate with other health professionals as indicated by assessment
  5. Determine entry to, or exclusion from, services according to organisation criteria
  6. Accurately record assessment results according to organisation guidelines
Identify history and pattern of client’s gambling through client discussion and questioning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and clarify co-existing issues in consultation with the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review information and/or use structured assessment screens to assess the extent and impact of gambling

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collaborate with other health professionals as indicated by assessment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine entry to, or exclusion from, services according to organisation criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurately record assessment results according to organisation guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a case plan with the client

  1. Identify and explore and develop options for addressing client needs and integrate into planning
  2. Identify and prioritise goals with client and negotiate and agree objectives and processes
  3. Negotiate and agree on case plans
  4. Define roles, responsibilities and accountabilities of clients, counsellors and other service providers
  5. Integrate cultural considerations into goal setting and negotiation
  6. Negotiate communication protocols, ongoing review and evaluation systems
  7. Document case plans and ongoing case notes according to organisation guidelines
Identify and explore and develop options for addressing client needs and integrate into planning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and prioritise goals with client and negotiate and agree objectives and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and agree on case plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define roles, responsibilities and accountabilities of clients, counsellors and other service providers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Integrate cultural considerations into goal setting and negotiation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate communication protocols, ongoing review and evaluation systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document case plans and ongoing case notes according to organisation guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer clients

  1. Identify client issues that are outside the scope of the service and/or the scope of the worker
  2. Identify appropriate service and other support options
  3. Inform the client of possible options and reasons for seeking other service and support options
  4. Confirm the client’s understanding of options
  5. Work with the client to determine referral options and responsibilities
  6. Make referral with client consent
  7. Provide assessment information to others, including relevant health and/or community services professionals according to consent requirements
Identify client issues that are outside the scope of the service and/or the scope of the worker

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify appropriate service and other support options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform the client of possible options and reasons for seeking other service and support options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm the client’s understanding of options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with the client to determine referral options and responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make referral with client consent

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide assessment information to others, including relevant health and/or community services professionals according to consent requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for assessment

1.1 Review existing information about the client and consult with relevant health or community services professionals based on client needs

1.2 Clearly explain legal, ethical and organisational requirements and procedures

1.3 Discuss with the client reasons for seeking help and other information that may assist in establishing a basis for further work

1.4 Inform the client of the assessment purpose and process

1.5 Confirm client’s understanding of the purpose and process of assessment and obtain consent

2. Conduct assessment

2.1 Identify history and pattern of client’s gambling through client discussion and questioning

2.2 Identify and clarify co-existing issues in consultation with the client

2.3 Review information and/or use structured assessment screens to assess the extent and impact of gambling

2.4 Collaborate with other health professionals as indicated by assessment

2.5 Determine entry to, or exclusion from, services according to organisation criteria

2.6 Accurately record assessment results according to organisation guidelines

3. Develop a case plan with the client

3.1 Identify and explore and develop options for addressing client needs and integrate into planning

3.2 Identify and prioritise goals with client and negotiate and agree objectives and processes

3.3 Negotiate and agree on case plans

3.4 Define roles, responsibilities and accountabilities of clients, counsellors and other service providers

3.5 Integrate cultural considerations into goal setting and negotiation

3.6 Negotiate communication protocols, ongoing review and evaluation systems

3.7 Document case plans and ongoing case notes according to organisation guidelines

4. Refer clients

4.1 Identify client issues that are outside the scope of the service and/or the scope of the worker

4.2 Identify appropriate service and other support options

4.3 Inform the client of possible options and reasons for seeking other service and support options

4.4 Confirm the client’s understanding of options

4.5 Work with the client to determine referral options and responsibilities

4.6 Make referral with client consent

4.7 Provide assessment information to others, including relevant health and/or community services professionals according to consent requirements

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for assessment

1.1 Review existing information about the client and consult with relevant health or community services professionals based on client needs

1.2 Clearly explain legal, ethical and organisational requirements and procedures

1.3 Discuss with the client reasons for seeking help and other information that may assist in establishing a basis for further work

1.4 Inform the client of the assessment purpose and process

1.5 Confirm client’s understanding of the purpose and process of assessment and obtain consent

2. Conduct assessment

2.1 Identify history and pattern of client’s gambling through client discussion and questioning

2.2 Identify and clarify co-existing issues in consultation with the client

2.3 Review information and/or use structured assessment screens to assess the extent and impact of gambling

2.4 Collaborate with other health professionals as indicated by assessment

2.5 Determine entry to, or exclusion from, services according to organisation criteria

2.6 Accurately record assessment results according to organisation guidelines

3. Develop a case plan with the client

3.1 Identify and explore and develop options for addressing client needs and integrate into planning

3.2 Identify and prioritise goals with client and negotiate and agree objectives and processes

3.3 Negotiate and agree on case plans

3.4 Define roles, responsibilities and accountabilities of clients, counsellors and other service providers

3.5 Integrate cultural considerations into goal setting and negotiation

3.6 Negotiate communication protocols, ongoing review and evaluation systems

3.7 Document case plans and ongoing case notes according to organisation guidelines

4. Refer clients

4.1 Identify client issues that are outside the scope of the service and/or the scope of the worker

4.2 Identify appropriate service and other support options

4.3 Inform the client of possible options and reasons for seeking other service and support options

4.4 Confirm the client’s understanding of options

4.5 Work with the client to determine referral options and responsibilities

4.6 Make referral with client consent

4.7 Provide assessment information to others, including relevant health and/or community services professionals according to consent requirements

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

worked collaboratively with at least 3 clients who gamble to harmful levels, including:

assessing and documenting client issues

developing individualised case plans that identify strategies to assist them in to overcome problems associated with gambling

used the following communication skills in work with clients:

effective use of body language

paraphrasing

reflecting feelings

open and closed questioning or probing

summarising

reframing

exploring options

use of normalising statements.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national, state/territory and local) for problem gambling, and how these are applied in organisations and individual practice:

codes of conduct

discrimination

duty of care

human rights

privacy, confidentiality and disclosure

records management

rights and responsibilities of workers, employers and clients

specific legislation that affects gambling, including:

state/territory Responsible Conduct of Gaming

work role boundaries – responsibilities and limitations

work health and safety

types of gambling services in Australia and the different ways they are made available

key gambling industry stakeholders and their interrelationships

context for work in problem gambling, including:

sector values and philosophies

historical – changing attitudes and approaches

cultural – factors that motivate people to gamble

political – current policy context

economic – links between economic conditions and levels of gambling, socioeconomic patterns, state revenue generation

definitions and key indicators of problem gambling

stages of problem gambling

features of responsible gambling

graduated risks of some forms of gambling

potential impacts of problem gambling

different models of work in problem gambling, when and how they are used, including:

individual counselling and therapy

internet and telephone counselling

working with families and relationship counselling

community awareness, development and education

assessment and referral services

outpatient services

peer support/self help

crisis situation responses

relapse prevention

harm minimisation

group work

financial counselling

case management

residential and inpatient services

existence and meaning of myths, chance, odds, randomness, gambling cycle

problem gambling assessment processes, including:

range of issues to be covered

types of assessment screens and tools

factors influencing the current status of the client including:

current or baseline levels of gambling behaviour

readiness to change

physical, emotional, financial, legal and psychosocial state and immediate needs in these areas

gambling and other issues in the family

factors for consideration when working with different types of clients:

client of different ages

different gender communication styles

mandated and voluntary clients

Aboriginal and/or Torres Strait Islander people

culturally and linguistically diverse people

considerations when working with clients at risk of self-harm, suicide or with mental health issues

coexisting issues potentially impacting on the client, how to respond and sources for referral:

housing

employment

financial

legal

relationship

case management principles and processes

referral agencies for people with problem gambling

communication techniques, including:

effective use of body language

paraphrasing

reflecting feelings

open and closed questioning or probing

summarising

reframing

exploring options

use of normalising statements

referral options and availability.