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Evidence Guide: CHCGMB002 - Provide counselling for clients with problem gambling issues

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCGMB002 - Provide counselling for clients with problem gambling issues

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide practical support or information

  1. Provide relevant and current information on problem gambling and discuss with clients
  2. Based on review of the client’s assessment and case plan, develop practical strategies to address immediate gambling concerns
  3. Provide immediate information, response or referral for crises arising from client’s problem gambling and other issues
  4. Provide information and support with daily living needs in accordance with organisation policies and procedures
Provide relevant and current information on problem gambling and discuss with clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Based on review of the client’s assessment and case plan, develop practical strategies to address immediate gambling concerns

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide immediate information, response or referral for crises arising from client’s problem gambling and other issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and support with daily living needs in accordance with organisation policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Counsel clients

  1. Use counselling skills to explore the scope, depth and nature of client’s issues and identify the complexity and interrelated of issues in client’s life
  2. Explore the function, purpose and context of gambling in the life of the client and its impact
  3. Exploring factors which trigger the gambling behaviour or encourage its continuation
  4. Negotiate goals and action plans with client and document in accordance with organisation policies and procedures
Use counselling skills to explore the scope, depth and nature of client’s issues and identify the complexity and interrelated of issues in client’s life

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explore the function, purpose and context of gambling in the life of the client and its impact

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Exploring factors which trigger the gambling behaviour or encourage its continuation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate goals and action plans with client and document in accordance with organisation policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply interventions to support choice and change

  1. Review and select possible models and techniques to meet client needs
  2. Work with client to develop realistic expectations of counselling and change processes or choice
  3. Explore and implement options for change or choice that minimise the harm resulting from gambling
  4. Maintain engagement while resistance and defences are managed
  5. Apply relapse prevention and management principles and strategies
  6. Refer client to other services according to individual needs
Review and select possible models and techniques to meet client needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with client to develop realistic expectations of counselling and change processes or choice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explore and implement options for change or choice that minimise the harm resulting from gambling

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain engagement while resistance and defences are managed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply relapse prevention and management principles and strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer client to other services according to individual needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with families and significant others

  1. Identify and provide support family members or significant others as a client
  2. Explore boundary issues and challenges with client
  3. Proactively consider and address impact on children within work role boundaries
  4. Work collaboratively with others to support client needs according to organisation policies and procedures
Identify and provide support family members or significant others as a client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explore boundary issues and challenges with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Proactively consider and address impact on children within work role boundaries

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work collaboratively with others to support client needs according to organisation policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review client and counselling progress

  1. Review client’s progress against case plan and record and report according to organisation guidelines
  2. Seek client feedback on process and use learning to inform further action and own practice
  3. Negotiate revisions to action plans and timeframes as required and incorporate into case plan
  4. Review counselling process and outcomes of client work with supervisor and/or colleagues according to organisation policies and procedures
  5. Negotiate exit with client and provide support in accordance with organisation policies, procedures and available resources
Review client’s progress against case plan and record and report according to organisation guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek client feedback on process and use learning to inform further action and own practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate revisions to action plans and timeframes as required and incorporate into case plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review counselling process and outcomes of client work with supervisor and/or colleagues according to organisation policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate exit with client and provide support in accordance with organisation policies, procedures and available resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Provide practical support or information

1.1 Provide relevant and current information on problem gambling and discuss with clients

1.2 Based on review of the client’s assessment and case plan, develop practical strategies to address immediate gambling concerns

1.3 Provide immediate information, response or referral for crises arising from client’s problem gambling and other issues

1.4 Provide information and support with daily living needs in accordance with organisation policies and procedures

2. Counsel clients

2.1 Use counselling skills to explore the scope, depth and nature of client’s issues and identify the complexity and interrelated of issues in client’s life

2.2 Explore the function, purpose and context of gambling in the life of the client and its impact

2.3 Exploring factors which trigger the gambling behaviour or encourage its continuation

2.4 Negotiate goals and action plans with client and document in accordance with organisation policies and procedures

3. Apply interventions to support choice and change

3.1 Review and select possible models and techniques to meet client needs

3.2 Work with client to develop realistic expectations of counselling and change processes or choice

3.3 Explore and implement options for change or choice that minimise the harm resulting from gambling

3.4 Maintain engagement while resistance and defences are managed

3.5 Apply relapse prevention and management principles and strategies

3.6 Refer client to other services according to individual needs

4. Work with families and significant others

4.1 Identify and provide support family members or significant others as a client

4.2 Explore boundary issues and challenges with client

4.3 Proactively consider and address impact on children within work role boundaries

4.4 Work collaboratively with others to support client needs according to organisation policies and procedures

5. Review client and counselling progress

5.1 Review client’s progress against case plan and record and report according to organisation guidelines

5.2 Seek client feedback on process and use learning to inform further action and own practice

5.3 Negotiate revisions to action plans and timeframes as required and incorporate into case plan

5.4 Review counselling process and outcomes of client work with supervisor and/or colleagues according to organisation policies and procedures

5.5 Negotiate exit with client and provide support in accordance with organisation policies, procedures and available resources

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Provide practical support or information

1.1 Provide relevant and current information on problem gambling and discuss with clients

1.2 Based on review of the client’s assessment and case plan, develop practical strategies to address immediate gambling concerns

1.3 Provide immediate information, response or referral for crises arising from client’s problem gambling and other issues

1.4 Provide information and support with daily living needs in accordance with organisation policies and procedures

2. Counsel clients

2.1 Use counselling skills to explore the scope, depth and nature of client’s issues and identify the complexity and interrelated of issues in client’s life

2.2 Explore the function, purpose and context of gambling in the life of the client and its impact

2.3 Exploring factors which trigger the gambling behaviour or encourage its continuation

2.4 Negotiate goals and action plans with client and document in accordance with organisation policies and procedures

3. Apply interventions to support choice and change

3.1 Review and select possible models and techniques to meet client needs

3.2 Work with client to develop realistic expectations of counselling and change processes or choice

3.3 Explore and implement options for change or choice that minimise the harm resulting from gambling

3.4 Maintain engagement while resistance and defences are managed

3.5 Apply relapse prevention and management principles and strategies

3.6 Refer client to other services according to individual needs

4. Work with families and significant others

4.1 Identify and provide support family members or significant others as a client

4.2 Explore boundary issues and challenges with client

4.3 Proactively consider and address impact on children within work role boundaries

4.4 Work collaboratively with others to support client needs according to organisation policies and procedures

5. Review client and counselling progress

5.1 Review client’s progress against case plan and record and report according to organisation guidelines

5.2 Seek client feedback on process and use learning to inform further action and own practice

5.3 Negotiate revisions to action plans and timeframes as required and incorporate into case plan

5.4 Review counselling process and outcomes of client work with supervisor and/or colleagues according to organisation policies and procedures

5.5 Negotiate exit with client and provide support in accordance with organisation policies, procedures and available resources

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

implemented support strategies, counselling and interventions for at least 3 diverse clients who gamble to harmful levels in collaboration with the client and his/her support network

used at least 3 of the following approaches in working with those with problem gambling issues:

cognitive processes

affect management

working with underlying issues

use of alternative coping strategies

skills and ‘strengths’ building

family therapy

motivational interviewing

behavioural interventions.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national, state/territory and local) for problem gambling, and how these are applied in organisations and individual practice:

codes of conduct

discrimination

duty of care

human rights

privacy, confidentiality and disclosure

records management

rights and responsibilities of workers, employers and clients

specific legislation that affects gambling, including:

state / territory Responsible Conduct of Gaming

work role boundaries – responsibilities and limitations

work health and safety

key gambling industry stakeholders and their interrelationships

context for work in problem gambling, including:

sector values and philosophies

historical – changing attitudes and approaches

cultural – factors that motivate people to gamble

political – current policy context

economic – links between economic conditions and levels of gambling, socioeconomic patterns, state revenue generation

definitions and key indicators of problem gambling

definitions and key indicators of problem gambling

stages of problem gambling

features of responsible gambling

graduated risks of some forms of gambling

potential impacts of problem gambling

different models of work in problem gambling, when and how they are used, including:

individual counselling and therapy

internet and telephone counselling

working with families and relationship counselling

community awareness, development and education

assessment and referral services

outpatient services

peer support/self help

crisis situation responses

relapse prevention

harm minimisation

group work

financial counselling

case management

residential and inpatient services

existence and meaning of myths, chance, odds, randomness, gambling cycle

counselling approaches used in problem gambling, and how to use them, including:

cognitive processes

affect management

underlying issues

use of alternative coping strategies

skills and ‘strengths’ building

family therapy

motivational interviewing

behavioural interventions

Diagnostic and Statistical Manual of Mental Disorders and pathological gambling

theories of gambling

interventions and harm minimisation strategies directed to current problem gambling behaviour, including self-exclusion options

individual’s experience of gambling, including family history, culture, character issues, personality, intra-psychic and wider systems, meaning, purpose, function being served, exploring multiplicity of organising impulses

ways to work with client support networks, both family and non-family

referral options and availability.