The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Elements define the essential outcomes |
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Completed |
Evidence:
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Performance criteria specify the performance needed to demonstrate achievement of the element |
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Completed |
Evidence:
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Prepare for client meeting
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| Ensure reference and promotional material is updated on a regular basis to support the communication process Completed |
Evidence:
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| Access client information to determine service options and availability Completed |
Evidence:
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| Prepare promotional material and/or written service proposal for presentation to client Completed |
Evidence:
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Discuss service options with client
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| Discuss client preferences, needs, expectations and previous experiences regarding service provision Completed |
Evidence:
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| Present to client accurate information on support options and a proposal for service provision which is tailored to client’s specific needs and preferences Completed |
Evidence:
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| Promote benefits of organisation to client and respond to queries in an accurate and positive manner Completed |
Evidence:
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| Develop and present a financial plan covering service fees and costs tailored to the client’s preferences and budget Completed |
Evidence:
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| Ensure that complaints and feedback avenues are explained to the client Completed |
Evidence:
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| Determine and discuss follow up requirements Completed |
Evidence:
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| Negotiate the service agreement and complete in accordance with client requirements, organisation procedures and code of ethics Completed |
Evidence:
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Communicate with support staff and other service providers
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| Communicate and agree on service requirements with support staff and other service providers to support efficient service implementation Completed |
Evidence:
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| Ensure that service plans reflect identified goals and needs to achieve the required outcomes Completed |
Evidence:
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| Maintain, evaluate and review service plans against requirements on a regular planned basis Completed |
Evidence:
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| Collaborate with all stakeholders to determine future requirements to meet changing needs or preferences of clients Completed |
Evidence:
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| Ensure that changes to service provision are agreed and authorised by all relevant parties Completed |
Evidence:
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Manage ongoing requirements of client load
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| Develop and implement strategies to retain clients and build loyalty Completed |
Evidence:
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| Obtain and act on feedback from clients regarding satisfaction with all aspects of service provision Completed |
Evidence:
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| Obtain and act on feedback from service providers on progress of clients Completed |
Evidence:
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| Use feedback to evaluate service provision and make recommendations to organisation Completed |
Evidence:
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| Identify opportunities for continuous improvement and implement in accordance with organisation procedures and boundaries of role Completed |
Evidence:
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| Meet statutory and organisation documenting and reporting requirements Completed |
Evidence:
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