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Evidence Guide: CHCNET402A - Establish and maintain effective networks

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCNET402A - Establish and maintain effective networks

What evidence can you provide to prove your understanding of each of the following citeria?

Develop cooperative working relationships and strategic alliances with other organisations

  1. Gather information about relevant services, organisations and key people and store, maintaining currency and accessibility
  2. Provide information about own service to other organisations and liaise with staff from relevant organisations on a formal and informal basis to optimise client service delivery
  3. Share resources, where possible, with other organisations to overcome duplication in service delivery
Gather information about relevant services, organisations and key people and store, maintaining currency and accessibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information about own service to other organisations and liaise with staff from relevant organisations on a formal and informal basis to optimise client service delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share resources, where possible, with other organisations to overcome duplication in service delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the organisation

  1. Promote a positive image of the organisation at available opportunities
  2. Effectively communicate issues, policies and practices of the organisation to a range of audiences in an appropriate format
  3. Handle complaints about services in accordance with organisation procedures
Promote a positive image of the organisation at available opportunities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effectively communicate issues, policies and practices of the organisation to a range of audiences in an appropriate format

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle complaints about services in accordance with organisation procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain networks

  1. Maintain networks and other work relationships to provide identifiable benefits for clients and the organisation
  2. Apply appropriate time and effort to establishing and maintaining networks to assist achievement of work outcomes
  3. Follow protocols for communication between network participants and services including those relating to confidentiality
  4. Provide advocacy to develop working relationships between client and other organisations/agencies
  5. Identify cultural diversity within networks and ensure communication is appropriate
Maintain networks and other work relationships to provide identifiable benefits for clients and the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply appropriate time and effort to establishing and maintaining networks to assist achievement of work outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow protocols for communication between network participants and services including those relating to confidentiality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advocacy to develop working relationships between client and other organisations/agencies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify cultural diversity within networks and ensure communication is appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communications systems

Assessment must include a range of group settings and networks

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning and evidence gathered from the workplace environment

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

It is critical that the candidate demonstrate knowledge of:

Approaches to networking

Relevant organisations, services and individuals

Promotional strategies applicable to the service or organisation

The candidate must also be able to demonstrate relevant knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role, such as knowledge of:

Funding bodies and lines of contact

Essential skills:

It is critical that the candidate demonstrate the ability to:

Maintain a network of formal and informal groups relevant to the work situation

Represent organisation in both formal and informal settings in a positive manner

Maintain documentation as required, including effective use of relevant information technology in line with occupational health and safety (OHS) guidelines

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:

promotion

negotiation

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Promote a positive image of the organisationinclude to:

Internal and external clients

Professional networks

Managers

Funding bodies

Political groups

Community groups and associations

Networks include:

Formal and informal groups which are directly related to work activities or which make a valuable contribution to effective performance