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Evidence Guide: CHCORG25B - Recruit and co-ordinate volunteers

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCORG25B - Recruit and co-ordinate volunteers

What evidence can you provide to prove your understanding of each of the following citeria?

Develop effective leadership role

  1. The role, responsibilities and parameters for exercising influence are identified and negotiated with key people in the organisation and community to ensure support
  2. Authority and accountability are established according to organisation's guidelines and community requirements
  3. Factors which will have an impact on leadership style and role are assessed and addressed in the development of individual and organisational practice
  4. Processes for support of volunteers are identified.
The role, responsibilities and parameters for exercising influence are identified and negotiated with key people in the organisation and community to ensure support

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Authority and accountability are established according to organisation's guidelines and community requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Factors which will have an impact on leadership style and role are assessed and addressed in the development of individual and organisational practice

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Processes for support of volunteers are identified.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide direction

  1. Consultation structures are developed and maintained to provide support for coordinated planning and decision making
  2. Strategic alliances with key people are developed and maintained to maximise personal and organisational effectiveness
  3. Effective communication and interpersonal skills are routinely modeled and promoted
  4. Appropriate continuous improvement processes are implemented to ensure ongoing effectiveness of work
  5. Where necessary, a waiting list of appropriate applicants is maintained.
  6. An on-going recruitment program is implemented as required.
Consultation structures are developed and maintained to provide support for coordinated planning and decision making

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Strategic alliances with key people are developed and maintained to maximise personal and organisational effectiveness

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Effective communication and interpersonal skills are routinely modeled and promoted

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Appropriate continuous improvement processes are implemented to ensure ongoing effectiveness of work

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Where necessary, a waiting list of appropriate applicants is maintained.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

An on-going recruitment program is implemented as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote community work and maintain quality performance

  1. The factors which influence the effectiveness of performance are researched and analysed
  2. Strategies for promoting the effectiveness of community work are developed and implemented
  3. Strategies for developing and maintaining quality performance are researched and established
  4. Performance standards and requirements are developed, negotiated, promoted and used to guide organisational and personal work delivery
  5. Implementation of changes in practices, policies and procedures is negotiated and promoted to gain support
The factors which influence the effectiveness of performance are researched and analysed

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Strategies for promoting the effectiveness of community work are developed and implemented

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Strategies for developing and maintaining quality performance are researched and established

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Performance standards and requirements are developed, negotiated, promoted and used to guide organisational and personal work delivery

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implementation of changes in practices, policies and procedures is negotiated and promoted to gain support

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify the need and roles for volunteers in the organisation

  1. Potential roles for volunteers are identified
  2. Roles are discussed and agreed upon by management
  3. Role descriptions are developed
  4. Processes for support of volunteers are identified
Potential roles for volunteers are identified

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Roles are discussed and agreed upon by management

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Role descriptions are developed

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Processes for support of volunteers are identified

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Recruit volunteers

  1. Volunteers are sought through advertising in relevant media and community networks
  2. Interviews with potential volunteers are arranged and completed
  3. Selections are made and management advised
  4. Successful volunteers are advised of their selection
  5. Where necessary, a waiting list of appropriate applicants is maintained
  6. An on-going recruitment program is implemented as required
Volunteers are sought through advertising in relevant media and community networks

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Interviews with potential volunteers are arranged and completed

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Selections are made and management advised

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Successful volunteers are advised of their selection

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Where necessary, a waiting list of appropriate applicants is maintained

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

An on-going recruitment program is implemented as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Orientate volunteers to organisation

  1. Volunteers are provided with an orientation to the organisation
  2. Training for specific role is provided in a manner appropriate to the needs and resources of the organisation
Volunteers are provided with an orientation to the organisation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Training for specific role is provided in a manner appropriate to the needs and resources of the organisation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

On-going support of volunteers is provided

  1. Regular meetings of volunteers are established
  2. A review of roles and performance is regularly undertaken
  3. Individual support and debriefing is provided when necessary
Regular meetings of volunteers are established

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

A review of roles and performance is regularly undertaken

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Individual support and debriefing is provided when necessary

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Critical aspects of assessment:

Volunteer recruitment and coordination meets both the needs of the organisation and support requirements for volunteer roles.

Essential knowledge:

The impact of cultural or community attitudes on appropriate roles, relationships and approaches of the volunteer worker

The implications of differences in attitudes and values in working in the agency

Relevant legislation and public policies relating to the employment of unpaid workers

Essential skills:

Coordination of people, processes and information

Provision of support to a diverse range of people

Conflict resolution/negotiation and mediation

Cross cultural communication and negotiation

Verbal and written communication

Resource implications:

Access to appropriate workplace or community where assessment can take place, or

Simulation of realistic workplace or community setting for assessment

Consistency in performance:

Consistency in performance should consider the volunteer recruitment and co-ordination requirements of the workplace.

Context for assessment:

This unit can be assessed in the community or in a simulation which relates closely to the experience of the workplace and the community.

Critical aspects of assessment:

Volunteer recruitment and coordination meets both the needs of the organisation and support requirements for volunteer roles.

Essential knowledge:

The impact of cultural or community attitudes on appropriate roles, relationships and approaches of the volunteer worker

The implications of differences in attitudes and values in working in the agency

Relevant legislation and public policies relating to the employment of unpaid workers

Essential skills:

Coordination of people, processes and information

Provision of support to a diverse range of people

Conflict resolution/negotiation and mediation

Cross cultural communication and negotiation

Verbal and written communication

Resource implications:

Access to appropriate workplace or community where assessment can take place, or

Simulation of realistic workplace or community setting for assessment

Consistency in performance:

Consistency in performance should consider the volunteer recruitment and co-ordination requirements of the workplace.

Context for assessment:

This unit can be assessed in the community or in a simulation which relates closely to the experience of the workplace and the community.

Required Skills and Knowledge

Not applicable.

Range Statement

Volunteers may include:

Unpaid workers who are in paid employment elsewhere

Unpaid workers who are not in paid employment

Roles of volunteers may include:

Agency management

Direct service including reception, telephone advice lines, service user support

Volunteers may include:

Unpaid workers who are in paid employment elsewhere

Unpaid workers who are not in paid employment

Roles of volunteers may include:

Agency management

Direct service including reception, telephone advice lines, service user support