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Evidence Guide: CHCORG506D - Coordinate the work environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCORG506D - Coordinate the work environment

What evidence can you provide to prove your understanding of each of the following citeria?

Contribute to and promote effective work practices

  1. Routinely identify and implement effective ways of working to sustain ongoing health and morale
  2. Develop and implement work plans to ensure:
Routinely identify and implement effective ways of working to sustain ongoing health and morale

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and implement work plans to ensure:

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

client needs are addressed

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

desired outcomes are achieved

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

objectives are met

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

agreed timeframes are met

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

compliance with relevant guidelines and procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

contingencies are managed

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

duty of care responsibilities are met

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

ethical and non discriminatory practices

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

the work of the organisation is promoted

  1. Develop and implement strategies in consultation with appropriate people to maximise work performance and outcomes, including addressing barriers and constraints
  2. Where relevant to work role, implement effective measures to ensure new and existing staff:
Develop and implement strategies in consultation with appropriate people to maximise work performance and outcomes, including addressing barriers and constraints

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Where relevant to work role, implement effective measures to ensure new and existing staff:

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

are fully informed of what is expected of them

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

are provided with appropriate orientation, induction and development opportunities

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

contribute to ongoing review of workplace practices

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

have written workplans which are regularly reviewed

  1. Make every effort to implement processes and practices that promote cooperative work practices and maintain positive relationships with staff and management
  2. Take responsibility for own behaviour and identify and implement ways to develop effective working relationships
Make every effort to implement processes and practices that promote cooperative work practices and maintain positive relationships with staff and management

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Take responsibility for own behaviour and identify and implement ways to develop effective working relationships

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote effective workplace relations

  1. Model and promote effective communication in the workplace, including open discussion and active listening
  2. Identify potential and actual conflict situations, and develop and implement appropriate strategies to deal with these, to minimise effects on the workplace and address rights and responsibilities of all parties
  3. Throughout conflict resolution processes, ensure access to appropriate support, mediation, facilitation and debriefing for parties within organisation constraints
  4. Make every effort to resolve issues which may disrupt work unit activities
Model and promote effective communication in the workplace, including open discussion and active listening

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify potential and actual conflict situations, and develop and implement appropriate strategies to deal with these, to minimise effects on the workplace and address rights and responsibilities of all parties

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Throughout conflict resolution processes, ensure access to appropriate support, mediation, facilitation and debriefing for parties within organisation constraints

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Make every effort to resolve issues which may disrupt work unit activities

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Facilitate work group activities

  1. When conducting meetings, clarify purpose, agree procedures, negotiate roles and responsibilities, adhere to agreed timeframes and maintain equality of participation and input by group members
  2. Seek feedback on operation of group processes, encourage suggestions for change and implement appropriate action
  3. Provide feedback in a supportive manner appropriate to individuals and the group
When conducting meetings, clarify purpose, agree procedures, negotiate roles and responsibilities, adhere to agreed timeframes and maintain equality of participation and input by group members

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek feedback on operation of group processes, encourage suggestions for change and implement appropriate action

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide feedback in a supportive manner appropriate to individuals and the group

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and implement staffing processes as required

  1. Maintain confidentiality in relation to staff processes according to organisation policy and to protect individuals
  2. Plan appropriately to identify areas of need and develop proposals to address them, including arranging resourcing and staffing
  3. Participate in recruitment processes as required
  4. If staff performance is unsatisfactory, provide counselling and support to improve performance
  5. Address staff performance issues as required in accordance with organisation's procedures
  6. Encourage and facilitate staff access to appropriate training to enable the achievement of outcomes in the workplace and organisation
Maintain confidentiality in relation to staff processes according to organisation policy and to protect individuals

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Plan appropriately to identify areas of need and develop proposals to address them, including arranging resourcing and staffing

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Participate in recruitment processes as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

If staff performance is unsatisfactory, provide counselling and support to improve performance

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Address staff performance issues as required in accordance with organisation's procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Encourage and facilitate staff access to appropriate training to enable the achievement of outcomes in the workplace and organisation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Advocate for workplace health and safety and fair employment practices

  1. Make staff and management aware of Commonwealth and State legislation and organisation guidelines relating to occupational health and safety (OHS), equal employment opportunities and anti-discrimination in the workplace and promote and model compliant practices
  2. Negotiate, develop and implement work practices within the above legislative and organisation guidelines
  3. Document and communicate individual workers rights and obligations in a manner and language that can be clearly understood by relevant parties
  4. Where there are breaches of relevant workplace legislation, take timely and appropriate action according to level of responsibility in the organisation
Make staff and management aware of Commonwealth and State legislation and organisation guidelines relating to occupational health and safety (OHS), equal employment opportunities and anti-discrimination in the workplace and promote and model compliant practices

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Negotiate, develop and implement work practices within the above legislative and organisation guidelines

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document and communicate individual workers rights and obligations in a manner and language that can be clearly understood by relevant parties

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Where there are breaches of relevant workplace legislation, take timely and appropriate action according to level of responsibility in the organisation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

It is recommended that this unit be principally assessed in the workplace

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to an appropriate workplace where assessment can be conducted

Method of assessment:

Assessment may include observations, questioning and evidence gathered from the workplace

Assessment should be gathered principally from material drawn from workplace or from work experience in a relevant simulation

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Effective team management

Legislation relevant to organisation and work carried out

Organisation mission, philosophy, organisation structure, policies and procedures

Essential skills:

It is critical that the candidate demonstrate the ability to:

Develop effective working relationships with all staff

Establish effective procedures to maximise staff work performance

Use positive communication with all staff

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:

effective workplace communication

organisation policies and procedures

relevant industrial relations conditions, requirements and awards

broad implications of relevant legislation

legal, health and safety requirements as they relate to the organisation

computer hardware and software technology, as required by the workplace

recruitment techniques

basic contract management

Coordinate the use of relevant information technology effectively in line with OHS guidelines

Coordinate processes to recognise and address environmental responsibility and sustainable practice issues

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Staffing requirements may cover the following staff:

Full time/part time

Paid/unpaid

Permanent/casual

Secondments and work exchanges

Temporary/contract

Trainees

Staffing proposals will include:

Delegations, accountability

Hours of work

Implications for the organisation

Outcomes and performance requirements

Resources costs, equipment, office space, furniture, travel

Salary conditions

Skills, education, experience

Supervision

Team members

Terms of engagement

Organisation policies and procedures will relate to:

Accountability

Accounting of income and expenditure

Administrative processes

Career development and progression

Case Management Society of Australia national standards

Contracts

Employment conditions

Grievance, complaints and discipline processes

Induction

Management and decision-making processes

Monitoring

OHS

Recruitment and employment practices

Recruitment and termination practices

Rosters

Training and development practices

Use of equipment and venue

Management may be by:

Board of management

Collective

Government program or unit director

Project management committee

Voluntary community management committee