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Evidence Guide: CHCORG611C - Lead and develop others in a community sector workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCORG611C - Lead and develop others in a community sector workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Provide leadership, direction and guidance to the organisation

  1. Provide regular briefings on work goals, plans and operational issues to work groups to minimise role ambiguity and maximise effectiveness
  2. Provide encouragement to develop new and innovative work practices and strategies to optimise work outcomes and better meet client needs
  3. Model high standards of performance and practice to staff
  4. Provide leadership and supervision appropriate to changing priorities and situations and take into account differing needs and backgrounds of individuals, requirements of task and client needs
  5. Use the diversity of individuals' knowledge, skills and approaches to enhance work outcomes
  6. Model application of principles and practices of equal employment opportunity, work health and safety (WHS) and participative work practices in the community sector and promote to staff
Provide regular briefings on work goals, plans and operational issues to work groups to minimise role ambiguity and maximise effectiveness

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide encouragement to develop new and innovative work practices and strategies to optimise work outcomes and better meet client needs

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Model high standards of performance and practice to staff

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide leadership and supervision appropriate to changing priorities and situations and take into account differing needs and backgrounds of individuals, requirements of task and client needs

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use the diversity of individuals' knowledge, skills and approaches to enhance work outcomes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Model application of principles and practices of equal employment opportunity, work health and safety (WHS) and participative work practices in the community sector and promote to staff

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maximise own performance outcomes

  1. Use effective time and work management techniques, including monitoring workflow and outcomes, to meet priorities and achieve identified objectives
  2. Plan work and monitor progress to minimise effects of unexpected outcomes
  3. Ensure all work undertaken complies with established policies and procedures, especially those relating to anti-discrimination and WHS in the community sector
  4. Regularly review and revise work practices to assist achievement of identified objectives
  5. Seek and take opportunities for continuous self development/learning
Use effective time and work management techniques, including monitoring workflow and outcomes, to meet priorities and achieve identified objectives

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Plan work and monitor progress to minimise effects of unexpected outcomes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure all work undertaken complies with established policies and procedures, especially those relating to anti-discrimination and WHS in the community sector

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Regularly review and revise work practices to assist achievement of identified objectives

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek and take opportunities for continuous self development/learning

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Manage effective work relationships

  1. Clearly articulate the link between the group's function, goals of the organisation and individual responsibilities and communicate to staff routinely
  2. Routinely use participative decision-making processes to allocate responsibilities and develop, implement and review work of the group
  3. Where relevant, identify and resolve conflict with minimum disruption to workgroup function and in accordance with organisation procedures
  4. Allocate tasks within competence of staff and support by appropriate delegation and training
  5. Adjust interpersonal styles and methods to the social and cultural context
  6. Communicate and interact with colleagues and management using a variety of appropriate techniques
Clearly articulate the link between the group's function, goals of the organisation and individual responsibilities and communicate to staff routinely

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Routinely use participative decision-making processes to allocate responsibilities and develop, implement and review work of the group

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Where relevant, identify and resolve conflict with minimum disruption to workgroup function and in accordance with organisation procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Allocate tasks within competence of staff and support by appropriate delegation and training

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Adjust interpersonal styles and methods to the social and cultural context

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate and interact with colleagues and management using a variety of appropriate techniques

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Manage and improve the performance of individuals

  1. Monitor performance of the group in achieving objectives, review regularly and use as the basis for further allocation of work
  2. Monitor and review individual outcomes in consultation with the workgroup to measure and assess progress against objectives and identify issues for attention or further work
  3. Revise work practices as required to achieve workgroup, corporate and community sector goals and objectives
  4. Address performance problems in fair, constructive and timely manner in accordance with relevant guidelines, procedures and natural justice
  5. Monitor individual and group progress and provide regular feedback to optimise achievement of organisation objectives
  6. Support the work group to develop mutual commitment and cooperation
  7. Promote and encourage workgroup effectiveness through active participation in group activities and communication processes
Monitor performance of the group in achieving objectives, review regularly and use as the basis for further allocation of work

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor and review individual outcomes in consultation with the workgroup to measure and assess progress against objectives and identify issues for attention or further work

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Revise work practices as required to achieve workgroup, corporate and community sector goals and objectives

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Address performance problems in fair, constructive and timely manner in accordance with relevant guidelines, procedures and natural justice

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor individual and group progress and provide regular feedback to optimise achievement of organisation objectives

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support the work group to develop mutual commitment and cooperation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote and encourage workgroup effectiveness through active participation in group activities and communication processes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support, participate and review group development

  1. Put in place development plans for each staff member, identifying relevant development activities
  2. Develop, agree and implement action plans to meet individual and group training and development needs
  3. Encourage and support staff to apply skills and knowledge in the workplace
  4. Identify and deliver relevant specialist training and professional development, as required
  5. Arrange appropriate training and provide to meet individual and organisation needs
  6. Encourage staff to be involved in professional development and support staff to attend training courses and to take up other development opportunities
Put in place development plans for each staff member, identifying relevant development activities

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop, agree and implement action plans to meet individual and group training and development needs

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Encourage and support staff to apply skills and knowledge in the workplace

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and deliver relevant specialist training and professional development, as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Arrange appropriate training and provide to meet individual and organisation needs

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Encourage staff to be involved in professional development and support staff to attend training courses and to take up other development opportunities

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support and develop staff

  1. Provide staff with personal and career development opportunities from within and outside of the organisation
  2. Hold regular meetings with staff to review, adjust and develop strategies and priorities
  3. Agree priority tasks and monitor achievement of work plans to maximise organisation effectiveness
  4. Monitor overall performance of staff and provide regular feedback in an appropriate manner
  5. Provide opportunities for targeted professional development in the community sector context
Provide staff with personal and career development opportunities from within and outside of the organisation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Hold regular meetings with staff to review, adjust and develop strategies and priorities

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Agree priority tasks and monitor achievement of work plans to maximise organisation effectiveness

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor overall performance of staff and provide regular feedback in an appropriate manner

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide opportunities for targeted professional development in the community sector context

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

It is recommended that assessment take place on more than one occasion

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning and evidence gathered from the workplace

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Budget processes

Effective leadership styles

Effective team management

Human resource development and management principles and practices

Industrial relations legislative requirements

Leadership qualities

Supervision processes

Union processes

Essential skills:

It is critical that the candidate demonstrate the ability to:

Develop and implement strategies for managing stress

Provide development opportunities appropriate to work in the community sector

Recognise stressors within the team

Use both participative and consultative management practices

Use effective leadership styles

Work effectively in a team environment in the community sector

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Contribute to leadership of multi-disciplinary and inter-disciplinary teams

Demonstrate effective communication and interpersonal skills including:

language and literacy competence required to fulfil the procedures of the organisation

language used may be English, signing or a community language

use of interpreters where required

negotiation

Demonstrate awareness and understanding of effective individual and team operations

Demonstrate awareness of self and impact of self on others in the community sector workplace

Demonstrate effective time management and work planning

Develop relevant policies and processes if required to manage/lead and develop others in a community sector context

Provide leadership to encourage others to recognise and address environmental responsibility and sustainable practice issues

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Relevant information affecting the workgroup can include:

Corporate and strategic plans, including human resource management and human resource development strategic plans

Industrial awards

Personnel management guidelines and circulars

Quality standards

Relevant legislation

Work area business plans

Attend training courses and to take up other development opportunities may include:

Assisted formal study

Conference and seminar attendance

Formal internal and external courses

Induction and orientation

On the job training

Placements at the same level, work experiences and assignments, and higher duties

Support for professional development activities

Procedures and guidelines can include:

Financial/administrative procedures

Fraud prevention

WHS