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Evidence Guide: CHCORG614C - Manage a community sector organisation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCORG614C - Manage a community sector organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Coordinate organisation planning

  1. Identify appropriate strategic alliances and negotiate and maintain participation
  2. Identify overall purpose and philosophy of the organisation and translate into a written or recorded set of aims and objectives which are clearly understood, measurable and attainable and evaluated as appropriate
  3. Implement appropriate corporate planning processes that make best use of internal and external consultation processes
  4. Implement appropriate corporate planning processes to ensure responsiveness to client needs
  5. Undertake appropriate consultation with relevant people and agencies
  6. Establish appropriate management structure and process to coordinate corporate planning, advise decision-makers and reflect principles and philosophy of the organisation
  7. Analyse the way in which values and beliefs of workers and stakeholders may influence defined organisation purpose and philosophy and communicate to all relevant participants
  8. Make resources available as appropriate to support the planning processes at all levels
  9. Develop systems, processes and timeframes for all aspects and components of the planning process
Identify appropriate strategic alliances and negotiate and maintain participation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify overall purpose and philosophy of the organisation and translate into a written or recorded set of aims and objectives which are clearly understood, measurable and attainable and evaluated as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement appropriate corporate planning processes that make best use of internal and external consultation processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement appropriate corporate planning processes to ensure responsiveness to client needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake appropriate consultation with relevant people and agencies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish appropriate management structure and process to coordinate corporate planning, advise decision-makers and reflect principles and philosophy of the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the way in which values and beliefs of workers and stakeholders may influence defined organisation purpose and philosophy and communicate to all relevant participants

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make resources available as appropriate to support the planning processes at all levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop systems, processes and timeframes for all aspects and components of the planning process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design and implement the structures and process of the organisation

  1. Determine appropriate structure for the organisation to match organisation philosophy and purpose
  2. Develop, agree, implement and monitor lines of decision-making and accountability
  3. Prepare budgets in line with strategic plan and make allowance for all requirements and components of planning and implementation of programs and services
  4. Establish financial accountability systems which meet agreed organisation best practice provisions
  5. Ensure planning guidelines provide for inclusion of appropriate statutory, legislative and practice provisions
  6. Develop clear, fully documented planning guidelines and systems and make them accessible to all involved
Determine appropriate structure for the organisation to match organisation philosophy and purpose

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop, agree, implement and monitor lines of decision-making and accountability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare budgets in line with strategic plan and make allowance for all requirements and components of planning and implementation of programs and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish financial accountability systems which meet agreed organisation best practice provisions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure planning guidelines provide for inclusion of appropriate statutory, legislative and practice provisions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop clear, fully documented planning guidelines and systems and make them accessible to all involved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement evaluation processes

  1. Hold appropriate consultations with stakeholders to examine issues and trends and advise decision-makers of outcomes as required
  2. Complete all required reporting in a timely way in accordance with organisation requirements
  3. Identify, develop and implement appropriate evaluation arrangements with representation from relevant stakeholder groups
  4. Prepare advice and provide to decision-makers within the negotiated format and timeframe
Hold appropriate consultations with stakeholders to examine issues and trends and advise decision-makers of outcomes as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete all required reporting in a timely way in accordance with organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, develop and implement appropriate evaluation arrangements with representation from relevant stakeholder groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare advice and provide to decision-makers within the negotiated format and timeframe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enable organisation to meet legal requirements

  1. Implement mechanisms to ensure relevant commonwealth, state and local government legal requirements are identified and adhered to
  2. Regularly update information about current legal requirements and if appropriate, develop proposals to modify organisation policy and procedures
Implement mechanisms to ensure relevant commonwealth, state and local government legal requirements are identified and adhered to

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regularly update information about current legal requirements and if appropriate, develop proposals to modify organisation policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish the profile of the organisation and market its services

  1. Use formal and informal networks as channels to communicate the organisation's activities and achievements
  2. Use a range of communication media and activities to convey information about activities and achievements of the organisation to encourage support and interest
  3. Seek and utilise opportunities to promote the organisation through media, government and the community
  4. Display confidentiality and sensitivity in details, content and extent of public comment on organisation's activities
Use formal and informal networks as channels to communicate the organisation's activities and achievements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use a range of communication media and activities to convey information about activities and achievements of the organisation to encourage support and interest

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek and utilise opportunities to promote the organisation through media, government and the community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Display confidentiality and sensitivity in details, content and extent of public comment on organisation's activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Give direction for the effective management of the organisation

  1. When required, develop and articulate policies and procedures for the employment role of the organisation and monitor their implementation
  2. Promptly address problems in implementing defined procedures to ensure resolution
  3. Prepare reports to comprehensively and accurately describe organisation's activities and achievements and present to relevant stakeholders and management, as required
  4. When required, facilitate processes of management and/or board meetings to ensure effective and informed deliberations and decision-making
  5. Identify and implement mechanisms for effective coordination of activities and services
When required, develop and articulate policies and procedures for the employment role of the organisation and monitor their implementation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promptly address problems in implementing defined procedures to ensure resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare reports to comprehensively and accurately describe organisation's activities and achievements and present to relevant stakeholders and management, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

When required, facilitate processes of management and/or board meetings to ensure effective and informed deliberations and decision-making

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and implement mechanisms for effective coordination of activities and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage changes in the organisation

  1. Identify policy, social, political and economic trends and assess their potential impact on the organisation
  2. Assess and revise management and work practices relative to social, political and economic trends and impacts
  3. Define and monitor indicators for change within the organisation
  4. Identify and promote opportunities for positive change and undertake appropriate work to maximise support from staff, clients and stakeholders
Identify policy, social, political and economic trends and assess their potential impact on the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess and revise management and work practices relative to social, political and economic trends and impacts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define and monitor indicators for change within the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and promote opportunities for positive change and undertake appropriate work to maximise support from staff, clients and stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

It is recommended that assessment take place on more than one occasion to enable all aspects of managing a service organisation to be assessed

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning and evidence gathered from the workplace

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Best practice including:

accountability

administrative systems and principles

consumer focus

current information technology and programs relevant to the organisation or industry

enterprise agreements

information management policies, practices and systems in the community sector

management systems and principles

management of sustainability

performance monitoring and review

performance standards

service quality development

training and skills development and recognition

Statutory and legislative requirements including:

corporate affairs/incorporation/Australian Securities Commission

equal employment opportunities principles and practice

funding/service contracts/agreements

industrial relations/enterprise contracts

non discrimination

work health and safety (WHS)

taxation

Essential skills:

It is critical that the candidate demonstrate the ability to:

Coordinate the use of relevant information technology effectively to address organisation requirements in line with work health and safety (WHS) guidelines

Design strategies to involve and communicate with all major stakeholders

Develop strategies for adapting organisation to changes

Manage organisation change

Undertake strategic planning

Use information technology and software programs as required by the workplace

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:

strategic thinking

decision-making

environmental scanning

analysis/evaluation

facilitation

high level liaison

high level oral and written communication

Apply principles and practices to enhance sustainability in the workplace, including environmental, economic, workforce and social sustainability

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Strategies for the development of policies, practices and standards may include:

Change management

Organisation development

Indicators for change include:

Change in government polices and associated change in organisation focus

Level of commitment to organisation's aims and objectives

Management committee

Organisation executive management turnover

Relationship with external agencies

Staff

User involvement

Communication designed to promote the organisation include:

Brochures

Fliers and other written advertisements

Letters

Poster and other artwork and audiovisual advertisements

Verbal presentations

Changes in the organisation may be related to:

Changing service users

Different levels of funding

Employment and work practices

External policy change

Legislative change

Management decision-making processes

Membership changes

Nature and focus of service, programs and activities

New buildings and other resources

Staff requirements

Technological change

Strategic alliances will include:

Business leaders

Community leaders

Funding agencies

Industry networks

Key government officers

Key public policy and decision-makers

Media

Ministerial advisers and staff

Ministerial advisory committees

Other key agencies/organisations

Political parties and committees

Professional associations

Social/economic/political researchers, analysts and advisers

Special interest groups

Specialist services

Information management may relate, for example, to:

Establishment and maintenance of policies, procedures and systems to ensure security of information where required to address legislative requirements, such as privacy / confidentiality and WHS

Establishment and maintenance of policies, procedures and systems to support collection and recording of information required for a range of purposes, such as:

business analysis, planning and ongoing management

quality assurance, accreditation and/or audit purposes

sales and marketing

organisation review and evaluation processes

Maintenance of up-to-date client and network database information