The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Evaluate outcomes for clients accessing the service
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Clearly state the service's philosophy, goals and objectives based on client service delivery and use to design criteria for evaluation Completed |
Evidence:
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Investigate and document the effects of services on all clients Completed |
Evidence:
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Monitor program quality according to relevant service and industry standards Completed |
Evidence:
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Use a range of appropriate processes to review client service outcomes Completed |
Evidence:
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Establish and use feedback mechanisms to involve all users of the service Completed |
Evidence:
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Establish mechanisms to provide clients with information about evaluation results Completed |
Evidence:
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Involve all relevant parties in evaluation processes Completed |
Evidence:
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Communicate information gained from the evaluation to relevant parties Completed |
Evidence:
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Plan and implement changes/strategies to improve outcomes
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Design and implement a plan to develop the quality of service with others Completed |
Evidence:
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Design and implement policies to foster quality service Completed |
Evidence:
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Provide information to relevant parties about the plan and the processes to be used Completed |
Evidence:
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Design a plan to develop the quality of service to ensure participation by all those involved Completed |
Evidence:
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Respond to and investigate complaints and use as feedback to improve outcomes Completed |
Evidence:
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Include in plan priorities, immediate goals and long term goals for improving quality of service Completed |
Evidence:
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Obtain or request required resources from appropriate sources Completed |
Evidence:
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Ensure client service standards and codes of practice
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Regularly communicate service criteria regarding quality to all stakeholders Completed |
Evidence:
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Establish procedures to check that appropriate practice is carried out Completed |
Evidence:
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Model and demonstrate good practice to all workers Completed |
Evidence:
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Provide information about good practice to all stakeholders Completed |
Evidence:
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Promote examples of good practice to workers Completed |
Evidence:
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Regularly remind workers of service standards and organisation expectations Completed |
Evidence:
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Confront issues with workers and develop a plan for improvement Completed |
Evidence:
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Promote a focus on outcomes for the client Completed |
Evidence:
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Manage quality assurance processes
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Undertake appropriate planning to ensure involvement of all parties in quality improvement processes Completed |
Evidence:
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Define continuous improvement processes and monitor their implementation to ensure quality client service delivery Completed |
Evidence:
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Implement processes to promote continuous improvement in the workplace Completed |
Evidence:
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Continuously evaluate outcomes of client services for impact on the local community Completed |
Evidence:
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