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Evidence Guide: CHCPRP004 - Promote and represent the service

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCPRP004 - Promote and represent the service

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the service to the community

  1. Identify, access and analyse information that informs promotional activities
  2. Identify and target community stakeholders and their particular interests
  3. Provide accurate and positive information to the community about the service
  4. Facilitate opportunities for the community to view and contribute to the service
  5. Target communications to areas where the profile needs raising or clarifying
  6. Prepare and use community information materials and resources
  7. Develop information campaigns to address particular issues
  8. Encourage staff to participate in appropriate forums
Identify, access and analyse information that informs promotional activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and target community stakeholders and their particular interests

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide accurate and positive information to the community about the service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate opportunities for the community to view and contribute to the service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Target communications to areas where the profile needs raising or clarifying

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and use community information materials and resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop information campaigns to address particular issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage staff to participate in appropriate forums

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the service

  1. Clearly and accurately communicate the philosophy, purpose, policies and procedures of the service within scope of own role
  2. Promote the organisation consistently to external bodies that affect service operations, role and funding
  3. Identify and use opportunities for promotion constructively
  4. Respond to, and follow up questions and concerns about the service
  5. Represent the service’s need for resources to appropriate forums and organisations
  6. Represent the perspective and experience of the service to relevant forums and organisations
Clearly and accurately communicate the philosophy, purpose, policies and procedures of the service within scope of own role

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the organisation consistently to external bodies that affect service operations, role and funding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use opportunities for promotion constructively

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to, and follow up questions and concerns about the service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the service’s need for resources to appropriate forums and organisations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the perspective and experience of the service to relevant forums and organisations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to negative publicity and perceptions

  1. Seek advice from stakeholders and supporters in the community
  2. Nominate a spokesperson to represent the service
  3. Ensure communications used do not exacerbate existing negative perceptions
  4. Review organisation policies in light of issues raised
  5. Analyse negative publicity and perceptions about the service and develop and implement a strategy to deal with these issues
Seek advice from stakeholders and supporters in the community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Nominate a spokesperson to represent the service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure communications used do not exacerbate existing negative perceptions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review organisation policies in light of issues raised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse negative publicity and perceptions about the service and develop and implement a strategy to deal with these issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Promote the service to the community

1.1 Identify, access and analyse information that informs promotional activities

1.2 Identify and target community stakeholders and their particular interests

1.3 Provide accurate and positive information to the community about the service

1.4 Facilitate opportunities for the community to view and contribute to the service

1.5 Target communications to areas where the profile needs raising or clarifying

1.6 Prepare and use community information materials and resources

1.7 Develop information campaigns to address particular issues

1.8 Encourage staff to participate in appropriate forums

2. Represent the service

2.1 Clearly and accurately communicate the philosophy, purpose, policies and procedures of the service within scope of own role

2.2 Promote the organisation consistently to external bodies that affect service operations, role and funding

2.3 Identify and use opportunities for promotion constructively

2.4 Respond to, and follow up questions and concerns about the service

2.5 Represent the service’s need for resources to appropriate forums and organisations

2.6 Represent the perspective and experience of the service to relevant forums and organisations

3. Respond to negative publicity and perceptions

3.1 Seek advice from stakeholders and supporters in the community

3.2 Nominate a spokesperson to represent the service

3.3 Ensure communications used do not exacerbate existing negative perceptions

3.4 Review organisation policies in light of issues raised

3.5 Analyse negative publicity and perceptions about the service and develop and implement a strategy to deal with these issues

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Promote the service to the community

1.1 Identify, access and analyse information that informs promotional activities

1.2 Identify and target community stakeholders and their particular interests

1.3 Provide accurate and positive information to the community about the service

1.4 Facilitate opportunities for the community to view and contribute to the service

1.5 Target communications to areas where the profile needs raising or clarifying

1.6 Prepare and use community information materials and resources

1.7 Develop information campaigns to address particular issues

1.8 Encourage staff to participate in appropriate forums

2. Represent the service

2.1 Clearly and accurately communicate the philosophy, purpose, policies and procedures of the service within scope of own role

2.2 Promote the organisation consistently to external bodies that affect service operations, role and funding

2.3 Identify and use opportunities for promotion constructively

2.4 Respond to, and follow up questions and concerns about the service

2.5 Represent the service’s need for resources to appropriate forums and organisations

2.6 Represent the perspective and experience of the service to relevant forums and organisations

3. Respond to negative publicity and perceptions

3.1 Seek advice from stakeholders and supporters in the community

3.2 Nominate a spokesperson to represent the service

3.3 Ensure communications used do not exacerbate existing negative perceptions

3.4 Review organisation policies in light of issues raised

3.5 Analyse negative publicity and perceptions about the service and develop and implement a strategy to deal with these issues