NTISthis.com

Evidence Guide: CHCPWK002 - Contribute to the continuous improvement of mental health services for consumers and carers

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCPWK002 - Contribute to the continuous improvement of mental health services for consumers and carers

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas for service improvement

  1. Gather and review information from consumers and/or carers about their satisfaction with, and access to, existing services
  2. Gather and review feedback from consumers and carers on the effectiveness of services provided and areas for improvement
  3. Consult with stakeholders to identify available service options, service gaps and any access issues
  4. Consult with stakeholders to identify culturally appropriate systems and services
  5. Maintain data collection according to organisation policy and procedures
Gather and review information from consumers and/or carers about their satisfaction with, and access to, existing services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather and review feedback from consumers and carers on the effectiveness of services provided and areas for improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with stakeholders to identify available service options, service gaps and any access issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with stakeholders to identify culturally appropriate systems and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain data collection according to organisation policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to service improvements

  1. Collect and provide consumer and carer feedback about service provision to facilitate improvement to services
  2. Compile and provide relevant information about possible improvements to services
  3. Promote the development of linkages and coordination between service providers
  4. Participate in the development of new systems and processes that promote continuity of care
  5. Promote service delivery that is visible, accessible and culturally relevant
  6. Respond appropriately to indications of neglect or abuse in service delivery
Collect and provide consumer and carer feedback about service provision to facilitate improvement to services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compile and provide relevant information about possible improvements to services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the development of linkages and coordination between service providers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in the development of new systems and processes that promote continuity of care

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote service delivery that is visible, accessible and culturally relevant

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond appropriately to indications of neglect or abuse in service delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in activities that support the development of the peer workforce

  1. Maintain knowledge of research on current trends and resources as they relate to the peer workforce
  2. Engage in professional development activities to improve own practice
  3. Establish communication and information sharing processes between service providers
  4. Establish and maintain connections with consumer and carer networks and/or organisations
  5. Promote effective systems to support the ongoing development of a peer work force
Maintain knowledge of research on current trends and resources as they relate to the peer workforce

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage in professional development activities to improve own practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish communication and information sharing processes between service providers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain connections with consumer and carer networks and/or organisations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote effective systems to support the ongoing development of a peer work force

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to service review and evaluation

  1. Support consumer and carer initiatives
  2. Identify methods of evaluation and research that are consumer and carer friendly
  3. Undertake self-reflection and self-evaluation to assess own practice against identified agency objectives or code of ethics, using a range of valid evidence
Support consumer and carer initiatives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify methods of evaluation and research that are consumer and carer friendly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake self-reflection and self-evaluation to assess own practice against identified agency objectives or code of ethics, using a range of valid evidence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify areas for service improvement

1.1 Gather and review information from consumers and/or carers about their satisfaction with, and access to, existing services

1.2 Gather and review feedback from consumers and carers on the effectiveness of services provided and areas for improvement

1.3 Consult with stakeholders to identify available service options, service gaps and any access issues

1.4 Consult with stakeholders to identify culturally appropriate systems and services

1.5 Maintain data collection according to organisation policy and procedures

2. Contribute to service improvements

2.1 Collect and provide consumer and carer feedback about service provision to facilitate improvement to services

2.2 Compile and provide relevant information about possible improvements to services

2.3 Promote the development of linkages and coordination between service providers

2.4 Participate in the development of new systems and processes that promote continuity of care

2.5 Promote service delivery that is visible, accessible and culturally relevant

2.6 Respond appropriately to indications of neglect or abuse in service delivery

3. Participate in activities that support the development of the peer workforce

3.1 Maintain knowledge of research on current trends and resources as they relate to the peer workforce

3.2 Engage in professional development activities to improve own practice

3.3 Establish communication and information sharing processes between service providers

3.4 Establish and maintain connections with consumer and carer networks and/or organisations

3.5 Promote effective systems to support the ongoing development of a peer work force

4. Contribute to service review and evaluation

4.1 Support consumer and carer initiatives

4.2 Identify methods of evaluation and research that are consumer and carer friendly

4.3 Undertake self-reflection and self-evaluation to assess own practice against identified agency objectives or code of ethics, using a range of valid evidence

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify areas for service improvement

1.1 Gather and review information from consumers and/or carers about their satisfaction with, and access to, existing services

1.2 Gather and review feedback from consumers and carers on the effectiveness of services provided and areas for improvement

1.3 Consult with stakeholders to identify available service options, service gaps and any access issues

1.4 Consult with stakeholders to identify culturally appropriate systems and services

1.5 Maintain data collection according to organisation policy and procedures

2. Contribute to service improvements

2.1 Collect and provide consumer and carer feedback about service provision to facilitate improvement to services

2.2 Compile and provide relevant information about possible improvements to services

2.3 Promote the development of linkages and coordination between service providers

2.4 Participate in the development of new systems and processes that promote continuity of care

2.5 Promote service delivery that is visible, accessible and culturally relevant

2.6 Respond appropriately to indications of neglect or abuse in service delivery

3. Participate in activities that support the development of the peer workforce

3.1 Maintain knowledge of research on current trends and resources as they relate to the peer workforce

3.2 Engage in professional development activities to improve own practice

3.3 Establish communication and information sharing processes between service providers

3.4 Establish and maintain connections with consumer and carer networks and/or organisations

3.5 Promote effective systems to support the ongoing development of a peer work force

4. Contribute to service review and evaluation

4.1 Support consumer and carer initiatives

4.2 Identify methods of evaluation and research that are consumer and carer friendly

4.3 Undertake self-reflection and self-evaluation to assess own practice against identified agency objectives or code of ethics, using a range of valid evidence