NTISthis.com

Evidence Guide: CHCSET001 - Work with forced migrants

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCSET001 - Work with forced migrants

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a professional rapport with people who are forced migrants

  1. Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices
  2. Identify how one’s own ethnicity, religion, class and gender will affect interactions with clients and modify approach appropriately
  3. Identify the communication needs of clients who are newly arrived, traumatised and confused and modify approach appropriately
  4. Identify where an interpreter is needed and work to ensure that appropriate interpreter services are accessed
Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify how one’s own ethnicity, religion, class and gender will affect interactions with clients and modify approach appropriately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the communication needs of clients who are newly arrived, traumatised and confused and modify approach appropriately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify where an interpreter is needed and work to ensure that appropriate interpreter services are accessed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan settlement services

  1. Identify current issues which may impact on own work or organisation
  2. Collect, discuss and use the views of key stakeholders and representatives from relevant target groups when determining service requirements
  3. Develop and maintain links with workers with complementary roles in the provision of settlement services
  4. Evaluate issues in relation to a person’s culture, family background and interest and modify plan appropriately
  5. Identifying specific needs of individuals and determine learning program requirements
  6. Document and agree plan with client and other relevant service providers or stakeholders
Identify current issues which may impact on own work or organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect, discuss and use the views of key stakeholders and representatives from relevant target groups when determining service requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain links with workers with complementary roles in the provision of settlement services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate issues in relation to a person’s culture, family background and interest and modify plan appropriately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identifying specific needs of individuals and determine learning program requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and agree plan with client and other relevant service providers or stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address issues associated with people who are forced migrants

  1. Provide support to clients using a collaborative approach
  2. Discuss and provide information regarding the range of services available in Australia and the importance of using these services
  3. Take into account the culture, religion, gender and experiences of the person in all actions and decisions
  4. Recognise trauma and refer to appropriate personnel or services
  5. Support clients to deal with loss and grief
  6. Support clients to deal with discrimination from both the mainstream community and from other ethnic groups
  7. Support client to make appropriate links both within their own community and within the broader Australian community
  8. Refer clients to other service providers as required
Provide support to clients using a collaborative approach

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss and provide information regarding the range of services available in Australia and the importance of using these services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take into account the culture, religion, gender and experiences of the person in all actions and decisions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise trauma and refer to appropriate personnel or services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support clients to deal with loss and grief

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support clients to deal with discrimination from both the mainstream community and from other ethnic groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support client to make appropriate links both within their own community and within the broader Australian community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer clients to other service providers as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and review support

  1. Obtain ongoing feedback from clients in relation to service and support
  2. Evaluate progress in relation to service provision plan
  3. Monitor stress and emotions of self and colleagues and implement strategies to maintain wellbeing
  4. Identify opportunities for improved service provision and modify approach
Obtain ongoing feedback from clients in relation to service and support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate progress in relation to service provision plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor stress and emotions of self and colleagues and implement strategies to maintain wellbeing

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify opportunities for improved service provision and modify approach

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop a professional rapport with people who are forced migrants

1.1 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices

1.2 Identify how one’s own ethnicity, religion, class and gender will affect interactions with clients and modify approach appropriately

1.3 Identify the communication needs of clients who are newly arrived, traumatised and confused and modify approach appropriately

1.4 Identify where an interpreter is needed and work to ensure that appropriate interpreter services are accessed

2. Plan settlement services

2.1 Identify current issues which may impact on own work or organisation

2.2 Collect, discuss and use the views of key stakeholders and representatives from relevant target groups when determining service requirements

2.3 Develop and maintain links with workers with complementary roles in the provision of settlement services

2.4 Evaluate issues in relation to a person’s culture, family background and interest and modify plan appropriately

2.5 Identifying specific needs of individuals and determine learning program requirements

2.6 Document and agree plan with client and other relevant service providers or stakeholders

3. Address issues associated with people who are forced migrants

3.1 Provide support to clients using a collaborative approach

3.2 Discuss and provide information regarding the range of services available in Australia and the importance of using these services

3.3 Take into account the culture, religion, gender and experiences of the person in all actions and decisions

3.4 Recognise trauma and refer to appropriate personnel or services

3.5 Support clients to deal with loss and grief

3.6 Support clients to deal with discrimination from both the mainstream community and from other ethnic groups

3.7 Support client to make appropriate links both within their own community and within the broader Australian community

3.8 Refer clients to other service providers as required

4. Monitor and review support

4.1 Obtain ongoing feedback from clients in relation to service and support

4.2 Evaluate progress in relation to service provision plan

4.3 Monitor stress and emotions of self and colleagues and implement strategies to maintain wellbeing

4.4 Identify opportunities for improved service provision and modify approach

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop a professional rapport with people who are forced migrants

1.1 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices

1.2 Identify how one’s own ethnicity, religion, class and gender will affect interactions with clients and modify approach appropriately

1.3 Identify the communication needs of clients who are newly arrived, traumatised and confused and modify approach appropriately

1.4 Identify where an interpreter is needed and work to ensure that appropriate interpreter services are accessed

2. Plan settlement services

2.1 Identify current issues which may impact on own work or organisation

2.2 Collect, discuss and use the views of key stakeholders and representatives from relevant target groups when determining service requirements

2.3 Develop and maintain links with workers with complementary roles in the provision of settlement services

2.4 Evaluate issues in relation to a person’s culture, family background and interest and modify plan appropriately

2.5 Identifying specific needs of individuals and determine learning program requirements

2.6 Document and agree plan with client and other relevant service providers or stakeholders

3. Address issues associated with people who are forced migrants

3.1 Provide support to clients using a collaborative approach

3.2 Discuss and provide information regarding the range of services available in Australia and the importance of using these services

3.3 Take into account the culture, religion, gender and experiences of the person in all actions and decisions

3.4 Recognise trauma and refer to appropriate personnel or services

3.5 Support clients to deal with loss and grief

3.6 Support clients to deal with discrimination from both the mainstream community and from other ethnic groups

3.7 Support client to make appropriate links both within their own community and within the broader Australian community

3.8 Refer clients to other service providers as required

4. Monitor and review support

4.1 Obtain ongoing feedback from clients in relation to service and support

4.2 Evaluate progress in relation to service provision plan

4.3 Monitor stress and emotions of self and colleagues and implement strategies to maintain wellbeing

4.4 Identify opportunities for improved service provision and modify approach