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Evidence Guide: CHCSOH004 - Manage housing allocations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCSOH004 - Manage housing allocations

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Match resources to client needs

  1. Interview client to identify needs in accordance with organisation requirements and standards
  2. Assess client needs against the organisation’s products and services
  3. Advise client of outcome according to organisation procedures
Interview client to identify needs in accordance with organisation requirements and standards

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assess client needs against the organisation’s products and services

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Advise client of outcome according to organisation procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Manage re-housing applications

  1. Conduct an interview to determine eligibility for re-housing
  2. Read and review client’s supporting documentation according to organisation procedures
  3. Assess re-housing approvals to ensure they are in line with current guidelines
  4. Advise clients of re-housing decision and appeals rights if declined
  5. Offer alternative options to clients if re-housing is declined
  6. Review eligibility
  7. Document decision according to organisation procedures
Conduct an interview to determine eligibility for re-housing

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Read and review client’s supporting documentation according to organisation procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assess re-housing approvals to ensure they are in line with current guidelines

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Advise clients of re-housing decision and appeals rights if declined

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Offer alternative options to clients if re-housing is declined

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Review eligibility

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document decision according to organisation procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Coordinate tenant relocation during redevelopment, decanting or emergency

  1. Liaise with client and relevant agencies and community workers to assess relocation options and client needs
  2. Organise physical re-location in accordance with organisation policy and procedures
Liaise with client and relevant agencies and community workers to assess relocation options and client needs

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Organise physical re-location in accordance with organisation policy and procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement priority housing criteria

  1. Identify critical elements of applications
  2. Read and assess previous tenancy records
  3. Make appropriate referrals to outside agencies according to organisation procedures
  4. Record client outcomes in relation to organisation procedures
Identify critical elements of applications

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Read and assess previous tenancy records

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Make appropriate referrals to outside agencies according to organisation procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Record client outcomes in relation to organisation procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Match resources to client needs

1.1 Interview client to identify needs in accordance with organisation requirements and standards

1.2 Assess client needs against the organisation’s products and services

1.3 Advise client of outcome according to organisation procedures

2. Manage re-housing applications

2.1 Conduct an interview to determine eligibility for re-housing

2.2 Read and review client’s supporting documentation according to organisation procedures

2.3 Assess re-housing approvals to ensure they are in line with current guidelines

2.4 Advise clients of re-housing decision and appeals rights if declined

2.5 Offer alternative options to clients if re-housing is declined

2.6 Review eligibility

2.7 Document decision according to organisation procedures

3. Coordinate tenant relocation during redevelopment, decanting or emergency

3.1 Liaise with client and relevant agencies and community workers to assess relocation options and client needs

3.2 Organise physical re-location in accordance with organisation policy and procedures

4. Implement priority housing criteria

4.1 Identify critical elements of applications

4.2 Read and assess previous tenancy records

4.3 Make appropriate referrals to outside agencies according to organisation procedures

4.4 Record client outcomes in relation to organisation procedures

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Match resources to client needs

1.1 Interview client to identify needs in accordance with organisation requirements and standards

1.2 Assess client needs against the organisation’s products and services

1.3 Advise client of outcome according to organisation procedures

2. Manage re-housing applications

2.1 Conduct an interview to determine eligibility for re-housing

2.2 Read and review client’s supporting documentation according to organisation procedures

2.3 Assess re-housing approvals to ensure they are in line with current guidelines

2.4 Advise clients of re-housing decision and appeals rights if declined

2.5 Offer alternative options to clients if re-housing is declined

2.6 Review eligibility

2.7 Document decision according to organisation procedures

3. Coordinate tenant relocation during redevelopment, decanting or emergency

3.1 Liaise with client and relevant agencies and community workers to assess relocation options and client needs

3.2 Organise physical re-location in accordance with organisation policy and procedures

4. Implement priority housing criteria

4.1 Identify critical elements of applications

4.2 Read and assess previous tenancy records

4.3 Make appropriate referrals to outside agencies according to organisation procedures

4.4 Record client outcomes in relation to organisation procedures