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Evidence Guide: CHCSOH005 - Manage tenancy rent and rental arrears

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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CHCSOH005 - Manage tenancy rent and rental arrears

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Manage arrears and tenant debt procedures

  1. Reconcile and prioritise accounts taking into consideration all pending adjustments
  2. Apply early intervention strategies to maximise sustainability of tenancies prior to consideration of any termination procedures
  3. Complete arrears and/or tenant debt reports which provide sufficient information to support further action
  4. Review and manage systems generated arrears and/or debt communication to tenant
Reconcile and prioritise accounts taking into consideration all pending adjustments

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Apply early intervention strategies to maximise sustainability of tenancies prior to consideration of any termination procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Complete arrears and/or tenant debt reports which provide sufficient information to support further action

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Review and manage systems generated arrears and/or debt communication to tenant

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Review client payment history and initiate recovery action

  1. Access and review rental account and tenant charge systems to gather information on client payment history
  2. Carry out recovery actions on accounts in arrears according to organisation requirements.
  3. Provide referrals to credit counselling if required
  4. Monitor client offers to repay arrears and or debts
Access and review rental account and tenant charge systems to gather information on client payment history

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Carry out recovery actions on accounts in arrears according to organisation requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide referrals to credit counselling if required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor client offers to repay arrears and or debts

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Calculate rents and other charges using organisation procedures and appropriate computer information systems

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Conduct rent reviews using organisation procedures and fulfilling legal requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss rent calculations and rent reviews with tenants and other relevant parties

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document actions in accordance with role and organisation requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Manage rent

1.1 Calculate rents and other charges using organisation procedures and appropriate computer information systems

1.2 Conduct rent reviews using organisation procedures and fulfilling legal requirements

1.3 Discuss rent calculations and rent reviews with tenants and other relevant parties

1.4 Document actions in accordance with role and organisation requirements

2. Manage arrears and tenant debt procedures

2.1 Reconcile and prioritise accounts taking into consideration all pending adjustments

2.2 Apply early intervention strategies to maximise sustainability of tenancies prior to consideration of any termination procedures

2.3 Complete arrears and/or tenant debt reports which provide sufficient information to support further action

2.4 Review and manage systems generated arrears and/or debt communication to tenant

3. Review client payment history and initiate recovery action

3.1 Access and review rental account and tenant charge systems to gather information on client payment history

3.2 Carry out recovery actions on accounts in arrears according to organisation requirements.

3.3 Provide referrals to credit counselling if required

3.4 Monitor client offers to repay arrears and or debts

Required Skills and Knowledge

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Manage rent

1.1 Calculate rents and other charges using organisation procedures and appropriate computer information systems

1.2 Conduct rent reviews using organisation procedures and fulfilling legal requirements

1.3 Discuss rent calculations and rent reviews with tenants and other relevant parties

1.4 Document actions in accordance with role and organisation requirements

2. Manage arrears and tenant debt procedures

2.1 Reconcile and prioritise accounts taking into consideration all pending adjustments

2.2 Apply early intervention strategies to maximise sustainability of tenancies prior to consideration of any termination procedures

2.3 Complete arrears and/or tenant debt reports which provide sufficient information to support further action

2.4 Review and manage systems generated arrears and/or debt communication to tenant

3. Review client payment history and initiate recovery action

3.1 Access and review rental account and tenant charge systems to gather information on client payment history

3.2 Carry out recovery actions on accounts in arrears according to organisation requirements.

3.3 Provide referrals to credit counselling if required

3.4 Monitor client offers to repay arrears and or debts