The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Elements define the essential outcomes |
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Completed |
Evidence:
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Receive maintenance enquiry
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Promptly establish client requirements and degree of urgency Completed |
Evidence:
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Allocate a priority to enquiries and determine additional research and follow up requirements Completed |
Evidence:
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Research information to follow up enquiries
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Identify information relevant to the client’s needs from organisation and industry sources Completed |
Evidence:
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Assess accuracy and type of information available from client to determine if an on-site inspection, or further action is required Completed |
Evidence:
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Assess probability of associated problems and impact on property operations from available information and advise other parties Completed |
Evidence:
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Determine suitable response in accordance with organisation and legal requirements
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Establish need for written and/or verbal response or action Completed |
Evidence:
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Prepare a response consistent with industry codes of practice and relevant legislation Completed |
Evidence:
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Prepare response to the enquiry within required timeframe Completed |
Evidence:
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Communicate advice and information
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Present written and verbal responses in clear and simple terms Completed |
Evidence:
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Provide client with options and alternatives Completed |
Evidence:
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Provide property information for routine and specified enquiries Completed |
Evidence:
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Promptly attend to client requirements for follow up information Completed |
Evidence:
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Seek feedback from client to ensure satisfaction with response, according to client needs Completed |
Evidence:
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Schedule and confirm relevant bookings with client Completed |
Evidence:
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Update relevant files and records
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Complete documentation in accordance with organisation procedures Completed |
Evidence:
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Promptly advise relevant staff of work allocations Completed |
Evidence:
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Collate information on the type and source of enquiries to identify maintenance trends Completed |
Evidence:
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Collate and analyse feedback from tenants and other stakeholders about contractor performance Completed |
Evidence:
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Ensure maintenance is carried out in accordance with contract documentation and work health and safety (WHS) requirements Completed |
Evidence:
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Recognise contractor non-compliance with performance requirements and act quickly to rectify position Completed |
Evidence:
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Recommend changes to policy or service provision as appropriate Completed |
Evidence:
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