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Evidence Guide: CHCSOH007 - Respond to property maintenance enquiries

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCSOH007 - Respond to property maintenance enquiries

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Receive maintenance enquiry

  1. Promptly establish client requirements and degree of urgency
  2. Allocate a priority to enquiries and determine additional research and follow up requirements
Promptly establish client requirements and degree of urgency

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Allocate a priority to enquiries and determine additional research and follow up requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Research information to follow up enquiries

  1. Identify information relevant to the client’s needs from organisation and industry sources
  2. Assess accuracy and type of information available from client to determine if an on-site inspection, or further action is required
  3. Assess probability of associated problems and impact on property operations from available information and advise other parties
Identify information relevant to the client’s needs from organisation and industry sources

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assess accuracy and type of information available from client to determine if an on-site inspection, or further action is required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assess probability of associated problems and impact on property operations from available information and advise other parties

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine suitable response in accordance with organisation and legal requirements

  1. Establish need for written and/or verbal response or action
  2. Prepare a response consistent with industry codes of practice and relevant legislation
  3. Prepare response to the enquiry within required timeframe
Establish need for written and/or verbal response or action

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Prepare a response consistent with industry codes of practice and relevant legislation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Prepare response to the enquiry within required timeframe

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate advice and information

  1. Present written and verbal responses in clear and simple terms
  2. Provide client with options and alternatives
  3. Provide property information for routine and specified enquiries
  4. Promptly attend to client requirements for follow up information
  5. Seek feedback from client to ensure satisfaction with response, according to client needs
  6. Schedule and confirm relevant bookings with client
Present written and verbal responses in clear and simple terms

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide client with options and alternatives

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide property information for routine and specified enquiries

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promptly attend to client requirements for follow up information

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek feedback from client to ensure satisfaction with response, according to client needs

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Schedule and confirm relevant bookings with client

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Update relevant files and records

  1. Complete documentation in accordance with organisation procedures
  2. Promptly advise relevant staff of work allocations
  3. Collate information on the type and source of enquiries to identify maintenance trends
  4. Collate and analyse feedback from tenants and other stakeholders about contractor performance
  5. Ensure maintenance is carried out in accordance with contract documentation and work health and safety (WHS) requirements
  6. Recognise contractor non-compliance with performance requirements and act quickly to rectify position
  7. Recommend changes to policy or service provision as appropriate
Complete documentation in accordance with organisation procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promptly advise relevant staff of work allocations

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Collate information on the type and source of enquiries to identify maintenance trends

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Collate and analyse feedback from tenants and other stakeholders about contractor performance

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure maintenance is carried out in accordance with contract documentation and work health and safety (WHS) requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Recognise contractor non-compliance with performance requirements and act quickly to rectify position

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Recommend changes to policy or service provision as appropriate

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Receive maintenance enquiry

1.1 Promptly establish client requirements and degree of urgency

1.2 Allocate a priority to enquiries and determine additional research and follow up requirements

2. Research information to follow up enquiries

2.1 Identify information relevant to the client’s needs from organisation and industry sources

2.2 Assess accuracy and type of information available from client to determine if an on-site inspection, or further action is required

2.3 Assess probability of associated problems and impact on property operations from available information and advise other parties

3. Determine suitable response in accordance with organisation and legal requirements

3.1 Establish need for written and/or verbal response or action

3.2 Prepare a response consistent with industry codes of practice and relevant legislation

3.3 Prepare response to the enquiry within required timeframe

4. Communicate advice and information

4.1 Present written and verbal responses in clear and simple terms

4.2 Provide client with options and alternatives

4.3 Provide property information for routine and specified enquiries

4.4 Promptly attend to client requirements for follow up information

4.5 Seek feedback from client to ensure satisfaction with response, according to client needs

4.6 Schedule and confirm relevant bookings with client

5. Update relevant files and records

5.1 Complete documentation in accordance with organisation procedures

5.2 Promptly advise relevant staff of work allocations

5.3 Collate information on the type and source of enquiries to identify maintenance trends

5.4 Collate and analyse feedback from tenants and other stakeholders about contractor performance

5.5 Ensure maintenance is carried out in accordance with contract documentation and work health and safety (WHS) requirements

5.6 Recognise contractor non-compliance with performance requirements and act quickly to rectify position

5.7 Recommend changes to policy or service provision as appropriate

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Receive maintenance enquiry

1.1 Promptly establish client requirements and degree of urgency

1.2 Allocate a priority to enquiries and determine additional research and follow up requirements

2. Research information to follow up enquiries

2.1 Identify information relevant to the client’s needs from organisation and industry sources

2.2 Assess accuracy and type of information available from client to determine if an on-site inspection, or further action is required

2.3 Assess probability of associated problems and impact on property operations from available information and advise other parties

3. Determine suitable response in accordance with organisation and legal requirements

3.1 Establish need for written and/or verbal response or action

3.2 Prepare a response consistent with industry codes of practice and relevant legislation

3.3 Prepare response to the enquiry within required timeframe

4. Communicate advice and information

4.1 Present written and verbal responses in clear and simple terms

4.2 Provide client with options and alternatives

4.3 Provide property information for routine and specified enquiries

4.4 Promptly attend to client requirements for follow up information

4.5 Seek feedback from client to ensure satisfaction with response, according to client needs

4.6 Schedule and confirm relevant bookings with client

5. Update relevant files and records

5.1 Complete documentation in accordance with organisation procedures

5.2 Promptly advise relevant staff of work allocations

5.3 Collate information on the type and source of enquiries to identify maintenance trends

5.4 Collate and analyse feedback from tenants and other stakeholders about contractor performance

5.5 Ensure maintenance is carried out in accordance with contract documentation and work health and safety (WHS) requirements

5.6 Recognise contractor non-compliance with performance requirements and act quickly to rectify position

5.7 Recommend changes to policy or service provision as appropriate