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Evidence Guide: CHCSOH009 - Develop quality systems in line with registration standards

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCSOH009 - Develop quality systems in line with registration standards

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to the integrity and effective governance of a social housing organisation

  1. Contribute to the development and implementation of organisation code of conduct, mission, values, policies and procedures that reflect the current state/territory legislative standards and requirements
  2. Ensure members of the governing body have sufficient training and communication to carry out their role effectively
  3. Develop and maintain a resource kit for members of the governing body which outlines their legal requirements, estimated time commitments, organisation expectation of the member, organisation code of conduct and division of responsibility between the governing body and management of the organisation
  4. Establish strategies to identify, manage and mitigate potential conflicts of personal interest and organisation interest
  5. Identify situations which may require specialist advice and appropriate professionals to provide such advice
  6. Establish and maintain accurate record-keeping systems
Contribute to the development and implementation of organisation code of conduct, mission, values, policies and procedures that reflect the current state/territory legislative standards and requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure members of the governing body have sufficient training and communication to carry out their role effectively

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain a resource kit for members of the governing body which outlines their legal requirements, estimated time commitments, organisation expectation of the member, organisation code of conduct and division of responsibility between the governing body and management of the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish strategies to identify, manage and mitigate potential conflicts of personal interest and organisation interest

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify situations which may require specialist advice and appropriate professionals to provide such advice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain accurate record-keeping systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage risk effectively

  1. Determine risks to the business and identify appropriate and financially sustainable strategies and control measures to address these risks
  2. Establish authority and accountability for management of risks to the business
  3. Establish an accurate system of communicating risks and controls to the governing body, management and staff
Determine risks to the business and identify appropriate and financially sustainable strategies and control measures to address these risks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish authority and accountability for management of risks to the business

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish an accurate system of communicating risks and controls to the governing body, management and staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage staffing issues to address organisation performance

  1. Develop and maintain written policies on staff recruitment, development and management that reflect good practice guidelines outlined in the current state/territory community housing standards
  2. Develop and maintain written position descriptions, which include organisation’s code of conduct, management objectives and role of individual employee in achieving those objectives
  3. Develop and maintain systems to ensure staff remuneration is commensurate with their skills and experience, scale and complexity of the organisation’s operations and in line with relevant industrial awards and other like agencies
  4. Clearly and appropriately define the relationship between remuneration, organisation performance and individual performance to ensure transparency
Develop and maintain written policies on staff recruitment, development and management that reflect good practice guidelines outlined in the current state/territory community housing standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain written position descriptions, which include organisation’s code of conduct, management objectives and role of individual employee in achieving those objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain systems to ensure staff remuneration is commensurate with their skills and experience, scale and complexity of the organisation’s operations and in line with relevant industrial awards and other like agencies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly and appropriately define the relationship between remuneration, organisation performance and individual performance to ensure transparency

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage financial viability issues

  1. Contribute to the development of long term business plan that demonstrates financial viability and solvency of the organisation
  2. Develop and implement written policies and strategies to minimise prolonged vacancies in housing stock and subsequent loss of rental income
  3. Establish authority, accountability and compliance in accordance with organisation’s guidelines and current state/territory community housing standards in regard to financial, administrative and information management systems
Contribute to the development of long term business plan that demonstrates financial viability and solvency of the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and implement written policies and strategies to minimise prolonged vacancies in housing stock and subsequent loss of rental income

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish authority, accountability and compliance in accordance with organisation’s guidelines and current state/territory community housing standards in regard to financial, administrative and information management systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop, document and implement tenancy management strategies

  1. Develop, document and implement systems to review rent modelling and impact of organisation policy on the tenant population and organisation’s financial viability
  2. Develop written policies and strategies to sustain tenancies where the tenant faces financial difficulty with rent arrears
  3. Develop and implement written policies and strategies in line with current state/territory community housing standards in relation to fair and equitable access and allocation of housing and meeting the requirements of clients with complex needs on low income
Develop, document and implement systems to review rent modelling and impact of organisation policy on the tenant population and organisation’s financial viability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop written policies and strategies to sustain tenancies where the tenant faces financial difficulty with rent arrears

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and implement written policies and strategies in line with current state/territory community housing standards in relation to fair and equitable access and allocation of housing and meeting the requirements of clients with complex needs on low income

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee management and maintenance of housing stock

  1. Develop, document and implement systems to ensure the properties under the organisation’s ownership or management are maintained to a community standard and never below habitable standards
  2. Develop and implement written policies and processes to ensure a regular program of inspection, maintenance and upgrade of properties that complies with the guidelines for good practice in asset management outlined in the current state/territory community housing standards
  3. Develop and document systems to ensure the organisation consults with tenants in relation to the acquisition and development of new housing stock
Develop, document and implement systems to ensure the properties under the organisation’s ownership or management are maintained to a community standard and never below habitable standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and implement written policies and processes to ensure a regular program of inspection, maintenance and upgrade of properties that complies with the guidelines for good practice in asset management outlined in the current state/territory community housing standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and document systems to ensure the organisation consults with tenants in relation to the acquisition and development of new housing stock

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop continuous improvement processes

  1. Identify areas of quality and compliance against the current state/territory community housing registration standards
  2. Develop written continuous improvement processes to monitor and review quality and compliance issues
  3. Involve all stakeholders in the continuous improvement processes
  4. Implement improvements in response to continuous improvement processes and stakeholder feedback
Identify areas of quality and compliance against the current state/territory community housing registration standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop written continuous improvement processes to monitor and review quality and compliance issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Involve all stakeholders in the continuous improvement processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement improvements in response to continuous improvement processes and stakeholder feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Contribute to the integrity and effective governance of a social housing organisation

1.1 Contribute to the development and implementation of organisation code of conduct, mission, values, policies and procedures that reflect the current state/territory legislative standards and requirements

1.2 Ensure members of the governing body have sufficient training and communication to carry out their role effectively

1.3 Develop and maintain a resource kit for members of the governing body which outlines their legal requirements, estimated time commitments, organisation expectation of the member, organisation code of conduct and division of responsibility between the governing body and management of the organisation

1.4 Establish strategies to identify, manage and mitigate potential conflicts of personal interest and organisation interest

1.5 Identify situations which may require specialist advice and appropriate professionals to provide such advice

1.6 Establish and maintain accurate record-keeping systems

2. Manage risk effectively

2.1 Determine risks to the business and identify appropriate and financially sustainable strategies and control measures to address these risks

2.2 Establish authority and accountability for management of risks to the business

2.3 Establish an accurate system of communicating risks and controls to the governing body, management and staff

3. Manage staffing issues to address organisation performance

3.1 Develop and maintain written policies on staff recruitment, development and management that reflect good practice guidelines outlined in the current state/territory community housing standards

3.2 Develop and maintain written position descriptions, which include organisation’s code of conduct, management objectives and role of individual employee in achieving those objectives

3.3 Develop and maintain systems to ensure staff remuneration is commensurate with their skills and experience, scale and complexity of the organisation’s operations and in line with relevant industrial awards and other like agencies

3.4 Clearly and appropriately define the relationship between remuneration, organisation performance and individual performance to ensure transparency

4. Manage financial viability issues

4.1 Contribute to the development of long term business plan that demonstrates financial viability and solvency of the organisation

4.2 Develop and implement written policies and strategies to minimise prolonged vacancies in housing stock and subsequent loss of rental income

4.3 Establish authority, accountability and compliance in accordance with organisation’s guidelines and current state/territory community housing standards in regard to financial, administrative and information management systems

5. Develop, document and implement tenancy management strategies

5.1 Develop, document and implement systems to review rent modelling and impact of organisation policy on the tenant population and organisation’s financial viability

5.2 Develop written policies and strategies to sustain tenancies where the tenant faces financial difficulty with rent arrears

5.3 Develop and implement written policies and strategies in line with current state/territory community housing standards in relation to fair and equitable access and allocation of housing and meeting the requirements of clients with complex needs on low income

6. Oversee management and maintenance of housing stock

6.1 Develop, document and implement systems to ensure the properties under the organisation’s ownership or management are maintained to a community standard and never below habitable standards

6.2 Develop and implement written policies and processes to ensure a regular program of inspection, maintenance and upgrade of properties that complies with the guidelines for good practice in asset management outlined in the current state/territory community housing standards

6.3 Develop and document systems to ensure the organisation consults with tenants in relation to the acquisition and development of new housing stock

7. Develop continuous improvement processes

7.1 Identify areas of quality and compliance against the current state/territory community housing registration standards

7.2 Develop written continuous improvement processes to monitor and review quality and compliance issues

7.3 Involve all stakeholders in the continuous improvement processes

7.4 Implement improvements in response to continuous improvement processes and stakeholder feedback

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Contribute to the integrity and effective governance of a social housing organisation

1.1 Contribute to the development and implementation of organisation code of conduct, mission, values, policies and procedures that reflect the current state/territory legislative standards and requirements

1.2 Ensure members of the governing body have sufficient training and communication to carry out their role effectively

1.3 Develop and maintain a resource kit for members of the governing body which outlines their legal requirements, estimated time commitments, organisation expectation of the member, organisation code of conduct and division of responsibility between the governing body and management of the organisation

1.4 Establish strategies to identify, manage and mitigate potential conflicts of personal interest and organisation interest

1.5 Identify situations which may require specialist advice and appropriate professionals to provide such advice

1.6 Establish and maintain accurate record-keeping systems

2. Manage risk effectively

2.1 Determine risks to the business and identify appropriate and financially sustainable strategies and control measures to address these risks

2.2 Establish authority and accountability for management of risks to the business

2.3 Establish an accurate system of communicating risks and controls to the governing body, management and staff

3. Manage staffing issues to address organisation performance

3.1 Develop and maintain written policies on staff recruitment, development and management that reflect good practice guidelines outlined in the current state/territory community housing standards

3.2 Develop and maintain written position descriptions, which include organisation’s code of conduct, management objectives and role of individual employee in achieving those objectives

3.3 Develop and maintain systems to ensure staff remuneration is commensurate with their skills and experience, scale and complexity of the organisation’s operations and in line with relevant industrial awards and other like agencies

3.4 Clearly and appropriately define the relationship between remuneration, organisation performance and individual performance to ensure transparency

4. Manage financial viability issues

4.1 Contribute to the development of long term business plan that demonstrates financial viability and solvency of the organisation

4.2 Develop and implement written policies and strategies to minimise prolonged vacancies in housing stock and subsequent loss of rental income

4.3 Establish authority, accountability and compliance in accordance with organisation’s guidelines and current state/territory community housing standards in regard to financial, administrative and information management systems

5. Develop, document and implement tenancy management strategies

5.1 Develop, document and implement systems to review rent modelling and impact of organisation policy on the tenant population and organisation’s financial viability

5.2 Develop written policies and strategies to sustain tenancies where the tenant faces financial difficulty with rent arrears

5.3 Develop and implement written policies and strategies in line with current state/territory community housing standards in relation to fair and equitable access and allocation of housing and meeting the requirements of clients with complex needs on low income

6. Oversee management and maintenance of housing stock

6.1 Develop, document and implement systems to ensure the properties under the organisation’s ownership or management are maintained to a community standard and never below habitable standards

6.2 Develop and implement written policies and processes to ensure a regular program of inspection, maintenance and upgrade of properties that complies with the guidelines for good practice in asset management outlined in the current state/territory community housing standards

6.3 Develop and document systems to ensure the organisation consults with tenants in relation to the acquisition and development of new housing stock

7. Develop continuous improvement processes

7.1 Identify areas of quality and compliance against the current state/territory community housing registration standards

7.2 Develop written continuous improvement processes to monitor and review quality and compliance issues

7.3 Involve all stakeholders in the continuous improvement processes

7.4 Implement improvements in response to continuous improvement processes and stakeholder feedback