The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish the parameters for the delivery of a quality project or process.
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Concepts, principles and tools of quality management and continuous improvement are researched and analysed. Completed |
Evidence:
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Extensive research is undertaken to determine the current and future service requirements of customers. Completed |
Evidence:
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Recommended or anticipated changes to services and processes are communicated to senior management for review. Completed |
Evidence:
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Establish and implement performance measurement strategies.
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Financial and non-financial performance measures and evaluation criteria for the specific project or service delivery are established and agreed upon by relevant stakeholders and communicated to relevant staff and service providers. Completed |
Evidence:
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Appropriate financial and non-financial benchmarks are determined and agreed to by relevant stakeholders. Completed |
Evidence:
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Project and services are monitored to ensure they meet identified needs and service expectations. Completed |
Evidence:
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Feedback from customers is communicated to relevant areas within the organisation and incorporated into performance reviews. Completed |
Evidence:
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Trends in customer/stakeholder satisfaction and service usage are monitored to identify opportunities for improvements to services or processes. Completed |
Evidence:
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Issues of responsiveness and accessibility are reviewed and reported. Completed |
Evidence:
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Facilitate accountability for project and service outcomes.
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Project management systems, reporting mechanisms and processes are established and communicated to staff and service providers. Completed |
Evidence:
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The results of service reviews against desired targets are reported according to standard organisational procedures. Completed |
Evidence:
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Tenders and contracted works are regularly monitored and adverse variations in established performance targets are immediately addressed. Completed |
Evidence:
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Quality and efficiency of operational processes are measured and documented. Completed |
Evidence:
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Service shortfalls are analysed and resolved in line with company policies and procedures, including customer service standards. Completed |
Evidence:
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Develop and implement change management processes.
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The need for change in organisational processes and work culture to support project or service delivery is identified. Completed |
Evidence:
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A change process to address the need is identified or developed, and implemented. Completed |
Evidence:
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Changes to operational processes, projects or services delivered are recommended and communicated to appropriate personnel with supporting information. Completed |
Evidence:
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Staff members are adequately informed of improvement plans, their goals and changes to operational procedures. Completed |
Evidence:
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Appropriate methods are employed to gain commitment for change. Completed |
Evidence:
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Improvement projects are implemented within agreed timelines and coordinated effectively. Completed |
Evidence:
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The effectiveness and benefits of implemented changes are monitored and reported. Completed |
Evidence:
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Outcomes of improvements are reviewed and used for further learning and continuous improvement by being shared across the company. Completed |
Evidence:
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