The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed in the workplace or a close simulation of the workplace environment, provided that simulated or project-based assessment techniques fully replicate plumbing and services workplace conditions, materials, activities, responsibilities and procedures.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

accessing and interpreting written work safety procedures, job instructions, job processes, equipment and operator instructions

applying sustainability principles and concepts

completing workplace documentation in relation to work, stores and tools and equipment and personal and workplace administration

communicating effectively using mandatory visual methods, including:

establishing communication

lateral and vertical movement direction

request for a face-to-face meeting

stop or cancel last communication

communicating with others in a clear and accurate manner

receiving, clarifying and confirming oral work instructions

reviewing personnel records and completing personal information input proformas.

Context of and specific resources for assessment

This competency is to be assessed using standard and authorised work practices, safety requirements and environmental constraints.

Assessment of essential underpinning knowledge will usually be conducted in an off-site context.

Assessment is to comply with relevant regulatory or Australian standards' requirements.

Resource implications for assessment include:

an induction procedure and requirement

realistic tasks or simulated tasks covering the minimum task requirements

relevant specifications and work instructions

tools and equipment appropriate to applying safe work practices

support materials appropriate to activity

workplace instructions relating to safe work practices and addressing hazards and emergencies

material safety data sheets

research resources, including industry-related systems information.

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Construction, Plumbing and Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Validity and sufficiency of evidence requires that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice, with a decision on competency only taken at the point when the assessor has complete confidence in the person's demonstrated ability and applied knowledge

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

Supplementary evidence of competency may be obtained from relevant authenticated documentation from third parties, such as existing supervisors, team leaders or specialist training staff.

Required skills

communication skills to:

complete written reports and other relevant documentation

enable clear and direct communication, using questioning to identify and confirm requirements, share information, listen and understand

negotiate with employers

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication, such as hand signals

initiative and enterprise skills to identify and report to appropriate personnel any faults in tools, equipment or materials

literacy skills to:

read and interpret:

documentation from a variety of sources

material safety data sheets (MSDS)

signs

work safety procedures and instructions

report hazards, risks and faults in equipment

teamwork skills to work with others to action tasks and relate to people from a range of cultural and ethnic backgrounds and with varying physical and mental abilities

technology skills to:

access and understand site-specific instructions in a variety of media

use mobile communication technology

Required knowledge

how instructions are conveyed in the workplace

how work schedules, charts, bulletins and memos are used

industry-relevant technology to support oral communication

industry terminology

job safety analysis (JSA) and safe work method statements (SWMS)

personnel records and their maintenance

standardised signage

visual signalling procedures

workplace documentation requirements

workplace English

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Oral communication with others is an integral part of routine work that includes communication with supervisors, contractors, co-workers and clients. It:

may include:

languages other than English

oral (face to face or remote)

signage

visual or written

must include:

acknowledgments

oral communications media, including:

face to face

indirect method, such as phone or two-way radio

requests for information

safety briefings

work instructions.

Visual communication must include:

establishing communication

lateral and vertical movement direction

other signals appropriate to the task and workplace

request for a face-to-face meeting

stop or cancel last communication.

Written communication may include:

dockets and order forms

emails

equipment logs

equipment operator instructions

input and output documents

personnel records

plans, drawings and specifications

schedules and rosters

servicing checklists

site safety statistics

SMS text

training records

work instructions and procedures

work safety procedures or equivalent

work signage.

Sustainability principles and concepts:

cover the social, economic and environmental use of resources to meet current and future needs

may include:

efficient use and recycling of material

energy efficiency.