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Evidence Guide: CPPACC4004 - Communicate effectively as an access consultant

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPACC4004 - Communicate effectively as an access consultant

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate effectively with clients and other stakeholders.

  1. Client and stakeholder information requirements are identified and assessed in a professional manner according to organisational requirements.
  2. Required information is accessed from appropriate sources and reviewed for compliance requirements according to legislation, codes and standards.
  3. Information is provided to clients and other stakeholders according to legislative and organisational requirements.
  4. Reports are prepared for clients and other stakeholders according to organisational requirements and within required timeframes.
  5. Meetings are arranged with clients and other stakeholders to facilitate the provision and/or exchange of information and advice.
Client and stakeholder information requirements are identified and assessed in a professional manner according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Required information is accessed from appropriate sources and reviewed for compliance requirements according to legislation, codes and standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is provided to clients and other stakeholders according to legislative and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reports are prepared for clients and other stakeholders according to organisational requirements and within required timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Meetings are arranged with clients and other stakeholders to facilitate the provision and/or exchange of information and advice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate effectively to support work outcomes.

  1. Requests for information from clients, colleagues and other stakeholders are responded to in a prompt and positive manner and according to organisational requirements.
  2. Conflict between clients and other stakeholders is resolved by negotiation according to organisational requirements.
Requests for information from clients, colleagues and other stakeholders are responded to in a prompt and positive manner and according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conflict between clients and other stakeholders is resolved by negotiation according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain workplace records and documentation.

  1. Reports, client records, and other workplace documentation are prepared and completed within required timeframes according to client and organisational requirements.
  2. Advice and information that comply with applicable standards, codes and legislative requirements are included in reports, client records, and other workplace documentation.
  3. Reports, client records and other workplace documentation are recorded, retained and stored according to legislative and organisational requirements.
Reports, client records, and other workplace documentation are prepared and completed within required timeframes according to client and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice and information that comply with applicable standards, codes and legislative requirements are included in reports, client records, and other workplace documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reports, client records and other workplace documentation are recorded, retained and stored according to legislative and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Communicate effectively with clients and other stakeholders.

1.1.

Client and stakeholder information requirements are identified and assessed in a professional manner according to organisational requirements.

1.2.

Required information is accessed from appropriate sources and reviewed for compliance requirements according to legislation, codes and standards.

1.3.

Information is provided to clients and other stakeholders according to legislative and organisational requirements.

1.4.

Reports are prepared for clients and other stakeholders according to organisational requirements and within required timeframes.

1.5.

Meetings are arranged with clients and other stakeholders to facilitate the provision and/or exchange of information and advice.

2.

Communicate effectively to support work outcomes.

2.1.

Requests for information from clients, colleagues and other stakeholders are responded to in a prompt and positive manner and according to organisational requirements.

2.2.

Conflict between clients and other stakeholders is resolved by negotiation according to organisational requirements.

3.

Maintain workplace records and documentation.

3.1.

Reports, client records, and other workplace documentation are prepared and completed within required timeframes according to client and organisational requirements.

3.2.

Advice and information that comply with applicable standards, codes and legislative requirements are included in reports, client records, and other workplace documentation.

3.3.

Reports, client records and other workplace documentation are recorded, retained and stored according to legislative and organisational requirements.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Communicate effectively with clients and other stakeholders.

1.1.

Client and stakeholder information requirements are identified and assessed in a professional manner according to organisational requirements.

1.2.

Required information is accessed from appropriate sources and reviewed for compliance requirements according to legislation, codes and standards.

1.3.

Information is provided to clients and other stakeholders according to legislative and organisational requirements.

1.4.

Reports are prepared for clients and other stakeholders according to organisational requirements and within required timeframes.

1.5.

Meetings are arranged with clients and other stakeholders to facilitate the provision and/or exchange of information and advice.

2.

Communicate effectively to support work outcomes.

2.1.

Requests for information from clients, colleagues and other stakeholders are responded to in a prompt and positive manner and according to organisational requirements.

2.2.

Conflict between clients and other stakeholders is resolved by negotiation according to organisational requirements.

3.

Maintain workplace records and documentation.

3.1.

Reports, client records, and other workplace documentation are prepared and completed within required timeframes according to client and organisational requirements.

3.2.

Advice and information that comply with applicable standards, codes and legislative requirements are included in reports, client records, and other workplace documentation.

3.3.

Reports, client records and other workplace documentation are recorded, retained and stored according to legislative and organisational requirements.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also provide three different pieces of information or advice to clients or other stakeholders on issues relating to the provision of access and access compliance requirements, in which the work must include:

collecting information in preparation for provision of information or advice

ensuring that legislative, organisational, client or stakeholder requirements are identified and addressed

using three of the following different forms of verbal or non-verbal communication when providing the above information or advice:

formal hard copy written correspondence with client, such as a memorandum

informal electronic written correspondence with colleague or client, such as email

verbal communication with client or stakeholder, with written follow-up

facilitating a meeting with client or stakeholder

recording, storing, maintaining and updating client and other stakeholder data and documentation relating to the above communication.

The above access-related information or advice must:

reflect client or stakeholder information requirements

be communicated in plain English

meet organisational requirements, including format and timeframes.

During the above communication, the person must use effective interpersonal communication techniques with clients and stakeholders, including:

using language that is accurate, articulate and concise

confirming and eliciting information

demonstrating active listening to clarify and confirm understanding

controlling tone of voice and body language

using culturally aware language and concepts

demonstrating flexibility and willingness to negotiate

presenting options and consequences

providing constructive feedback

seeking feedback to confirm understanding of needs

summarising and paraphrasing to check understanding

using effective presentation aids where required, such as audiovisual slides, diagrams, photographs and pictures.

In communicating the above information or advice, the person must interpret:

legislation, codes and standards relating to access for people with disabilities

impact of the full range of disabilities and the limitations that each disability places on the individual’s ability to access the environment

how the full range of environmental barriers impacts on people with a range of disabilities and impairments.

On a further separate occasion, the person must communicate effectively with colleagues to achieve workplace objectives relating to disability access, applying negotiation or conflict resolution techniques to resolve issues or conflict.

A person demonstrating competency in this unit must demonstrate knowledge of:

key requirements of legislation, codes and Australian standards applicable to the specific area of work and relating to the provision of access for people with disabilities, including:

anti-discrimination legislation and regulations

Australian standards relating to accessibility

building legislation

Disability Discrimination Act (DDA)

DDA Premises Standards

DDA Transport Standards

interpersonal communication techniques as specified in the performance evidence

disability awareness to inform application of legislation, including:

range of disabilities to be considered when conducting assessment

disability-specific physical barriers to accessing building and its facilities

disability-specific minimum legislative and regulatory requirements for enhancing building accessibility

key requirements of professional code of practice for access consultants

organisational requirements relating to communicating effectively as an access consultant, including:

client service standards

organisational communication processes and protocols

privacy, confidentiality and security requirements

processes for recording data and administering records

processes for writing reports and other workplace documentation

quality assurance requirements

procedures for sourcing and accessing documentation to meet the requirements of access standards, codes and legislation

roles, responsibilities and duties of access consultants relating to communicating information and advice.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Required information must:

reflect information relating to access consulting work processes, including:

codes of practice and legislative requirements

disability awareness

include at least one of the following:

online or electronic information, such as computer files

hard copy client history files, such as plans, drawings, specifications and previous reports.

Appropriate sources must include:

Australian standards

BCA, including updates and interpretations

building certifier requirements

clients and other stakeholders

commonwealth, state and territory, and local government legislation and regulations, including:

building

environmental

commonwealth, state and territory human rights, equal opportunity, and disability discrimination agencies

DDA, and state and territory anti-discrimination legislation and regulations

electrical and plumbing codes

enterprise operating procedures

industry codes of practice and ethics

product manufacturers’ technical manuals and data sheets

workplace codes of practice.

Clients and other stakeholders must include at least one of the following:

agents or agent representatives

builders and allied trades people

building architects and designers

building owners and occupiers

building certifiers

engineers

commonwealth, state and territory, and local government authorities

industry associations

maintenance providers

manufacturers and suppliers of disability access products

project managers and site managers.