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Evidence Guide: CPPACC4008 - Conduct transport conveyance and boarding device access audits

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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CPPACC4008 - Conduct transport conveyance and boarding device access audits

What evidence can you provide to prove your understanding of each of the following citeria?

Respond to client inquiry regarding access audit of transport conveyance and boarding device.

  1. Client requesting access audit of transport conveyance and boarding device is identified and their authority to act is established according to organisational requirements.
  2. Client requirements are discussed, clarified and confirmed according to organisational requirements.
  3. Own competence and organisational capability to respond to client needs are determined and assessed.
  4. Client brief for audit and authority to proceed are negotiated with client and documented according to organisational requirements.
  5. Contractual arrangements for audit are negotiated, confirmed, documented and stored according to client, organisational and legislative requirements.
Client requesting access audit of transport conveyance and boarding device is identified and their authority to act is established according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client requirements are discussed, clarified and confirmed according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Own competence and organisational capability to respond to client needs are determined and assessed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client brief for audit and authority to proceed are negotiated with client and documented according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contractual arrangements for audit are negotiated, confirmed, documented and stored according to client, organisational and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare for access audit.

  1. Copies of documentation required for audit are obtained.
  2. Transport conveyance access arrangements are negotiated and contact person is identified according to client and organisational requirements.
  3. Access audit checklist suited to scale of task and transport conveyance is prepared.
  4. Required audit personnel are sourced and briefed.
  5. Required tools and equipment are identified, sourced and checked for serviceability in line with manufacturer specifications.
Copies of documentation required for audit are obtained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Transport conveyance access arrangements are negotiated and contact person is identified according to client and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access audit checklist suited to scale of task and transport conveyance is prepared.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Required audit personnel are sourced and briefed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Required tools and equipment are identified, sourced and checked for serviceability in line with manufacturer specifications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct access audit.

  1. Transport conveyance and boarding device are accessed according to agreed access arrangements and following work health and safety (WHS) procedures.
  2. Extent to which boarding device provides access for people with disabilities and complies with access requirements of transport legislation and regulationsis determined using access audit checklist criteria.
  3. Extent to which fitout required to be accessible, and paths of travel to and within all spaces of transport conveyance, comply with access requirements of transport legislation and regulations is determined using access audit checklist criteria.
  4. Aspects of transport conveyance and boarding device that do not meet minimum requirements of audit checklist or comply with access requirements of transport legislation and regulations are determined.
  5. Strategies that address areas of access non-compliance are developed, including strategies for alternative means of providing full access for users.
Transport conveyance and boarding device are accessed according to agreed access arrangements and following work health and safety (WHS) procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Extent to which boarding device provides access for people with disabilities and complies with access requirements of transport legislation and regulationsis determined using access audit checklist criteria.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Extent to which fitout required to be accessible, and paths of travel to and within all spaces of transport conveyance, comply with access requirements of transport legislation and regulations is determined using access audit checklist criteria.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Aspects of transport conveyance and boarding device that do not meet minimum requirements of audit checklist or comply with access requirements of transport legislation and regulations are determined.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strategies that address areas of access non-compliance are developed, including strategies for alternative means of providing full access for users.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise access audit report.

  1. Draft access audit report for client that satisfies contractual arrangements is prepared according to organisational requirements.
  2. Feedback on draft report is sought and incorporated according to organisational requirements, and report is completed.
  3. Access audit report and associated documentation are forwarded to client according to organisational requirements and contractual arrangements.
  4. Audit report follow-up with client is provided as required and according to organisational requirements and contractual arrangements.
  5. Copy of access audit report and associated documentation is retained according to organisational and legislative requirements.
Draft access audit report for client that satisfies contractual arrangements is prepared according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback on draft report is sought and incorporated according to organisational requirements, and report is completed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access audit report and associated documentation are forwarded to client according to organisational requirements and contractual arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Audit report follow-up with client is provided as required and according to organisational requirements and contractual arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Copy of access audit report and associated documentation is retained according to organisational and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Respond to client inquiry regarding access audit of transport conveyance and boarding device.

1.1.

Client requesting access audit of transport conveyance and boarding device is identified and their authority to act is established according to organisational requirements.

1.2.

Client requirements are discussed, clarified and confirmed according to organisational requirements.

1.3.

Own competence and organisational capability to respond to client needs are determined and assessed.

1.4.

Client brief for audit and authority to proceed are negotiated with client and documented according to organisational requirements.

1.5.

Contractual arrangements for audit are negotiated, confirmed, documented and stored according to client, organisational and legislative requirements.

2.

Prepare for access audit.

2.1.

Copies of documentation required for audit are obtained.

2.2.

Transport conveyance access arrangements are negotiated and contact person is identified according to client and organisational requirements.

2.3.

Access audit checklist suited to scale of task and transport conveyance is prepared.

2.4.

Required audit personnel are sourced and briefed.

2.5.

Required tools and equipment are identified, sourced and checked for serviceability in line with manufacturer specifications.

3.

Conduct access audit.

3.1.

Transport conveyance and boarding device are accessed according to agreed access arrangements and following work health and safety (WHS) procedures.

3.2.

Extent to which boarding device provides access for people with disabilities and complies with access requirements of transport legislation and regulationsis determined using access audit checklist criteria.

3.3.

Extent to which fitout required to be accessible, and paths of travel to and within all spaces of transport conveyance, comply with access requirements of transport legislation and regulations is determined using access audit checklist criteria.

3.4.

Aspects of transport conveyance and boarding device that do not meet minimum requirements of audit checklist or comply with access requirements of transport legislation and regulations are determined.

3.5.

Strategies that address areas of access non-compliance are developed, including strategies for alternative means of providing full access for users.

4.

Finalise access audit report.

4.1.

Draft access audit report for client that satisfies contractual arrangements is prepared according to organisational requirements.

4.2.

Feedback on draft report is sought and incorporated according to organisational requirements, and report is completed.

4.3.

Access audit report and associated documentation are forwarded to client according to organisational requirements and contractual arrangements.

4.4.

Audit report follow-up with client is provided as required and according to organisational requirements and contractual arrangements.

4.5.

Copy of access audit report and associated documentation is retained according to organisational and legislative requirements.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Respond to client inquiry regarding access audit of transport conveyance and boarding device.

1.1.

Client requesting access audit of transport conveyance and boarding device is identified and their authority to act is established according to organisational requirements.

1.2.

Client requirements are discussed, clarified and confirmed according to organisational requirements.

1.3.

Own competence and organisational capability to respond to client needs are determined and assessed.

1.4.

Client brief for audit and authority to proceed are negotiated with client and documented according to organisational requirements.

1.5.

Contractual arrangements for audit are negotiated, confirmed, documented and stored according to client, organisational and legislative requirements.

2.

Prepare for access audit.

2.1.

Copies of documentation required for audit are obtained.

2.2.

Transport conveyance access arrangements are negotiated and contact person is identified according to client and organisational requirements.

2.3.

Access audit checklist suited to scale of task and transport conveyance is prepared.

2.4.

Required audit personnel are sourced and briefed.

2.5.

Required tools and equipment are identified, sourced and checked for serviceability in line with manufacturer specifications.

3.

Conduct access audit.

3.1.

Transport conveyance and boarding device are accessed according to agreed access arrangements and following work health and safety (WHS) procedures.

3.2.

Extent to which boarding device provides access for people with disabilities and complies with access requirements of transport legislation and regulationsis determined using access audit checklist criteria.

3.3.

Extent to which fitout required to be accessible, and paths of travel to and within all spaces of transport conveyance, comply with access requirements of transport legislation and regulations is determined using access audit checklist criteria.

3.4.

Aspects of transport conveyance and boarding device that do not meet minimum requirements of audit checklist or comply with access requirements of transport legislation and regulations are determined.

3.5.

Strategies that address areas of access non-compliance are developed, including strategies for alternative means of providing full access for users.

4.

Finalise access audit report.

4.1.

Draft access audit report for client that satisfies contractual arrangements is prepared according to organisational requirements.

4.2.

Feedback on draft report is sought and incorporated according to organisational requirements, and report is completed.

4.3.

Access audit report and associated documentation are forwarded to client according to organisational requirements and contractual arrangements.

4.4.

Audit report follow-up with client is provided as required and according to organisational requirements and contractual arrangements.

4.5.

Copy of access audit report and associated documentation is retained according to organisational and legislative requirements.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also:

conduct an access audit of one of the following:

ferry and gangway

aircraft and aerobridge

train or monorail and platform

tram or light rail and platform

bus or coach and its ramp or hoist

taxi and its ramp or hoist

develop and apply an access audit checklist for the above selected transport conveyance and boarding device, detailing conveyance-specific criteria for consideration in audit

provide a report relating to the above audit that:

describes accessibility of transport conveyance and boarding device, with clear links to the conveyance-specific audit checklist criteria

interprets the impact of the full range of disabilities and the limitations that each disability places on the individual’s ability to access the transport conveyance

advises on compliance of transport conveyance and boarding device with legislative requirements and usability by people with disabilities

fulfils contractual requirements with client

recommends, where required, corrective actions to:

enhance transport conveyance and boarding device accessibility

overcome areas of access non-compliance, including strategies for alternative means of providing full access for users.

In conducting the above access audit, the person must:

use effective consultation skills with clients and other key stakeholders to confirm and elicit access audit information

read and interpret transport conveyance plans and designs

interpret and apply legislative requirements relating to disability access, including those of transport legislation, and evaluate the provision of access in relation to those requirements

interpret how the full range of transport barriers impacts on people with a range of disabilities and impairments

use research skills to source information that assists in developing potential solutions to the provision of adequate access

use measurement tools in line with manufacturer specifications and record collected data accurately

apply and adhere to conveyance-specific work health and safety (WHS) requirements.

A person demonstrating competency in this unit must demonstrate knowledge of:

key requirements of the following relating to determining accessibility of transport conveyances and boarding devices and conducting access audits:

Australian standards relating to transport conveyance accessibility, including AS 1428 Design for access and mobility

Disability Discrimination Act (DDA)

DDA Transport Standards

local government transport regulations

state and territory transport legislation

disability awareness to inform audit of transport conveyance and boarding device, including:

range of disabilities to be considered when conducting audit

disability-specific physical barriers to accessing transport conveyance and its boarding device and fitout

disability-specific minimum requirements for enhancing accessibility of transport conveyance and its fitout and boarding device

organisational requirements relating to conducting access audits of transport conveyances and boarding devices, including:

client service standards

procedures for developing conveyance-specific audit checklists

client privacy, confidentiality and security requirements

processes for recording collected audit data and administering records

procedures for writing and storing access audit reports

quality assurance requirements

limitations of own work role, responsibility and professional abilities with regard to above access audit

WHS procedures relating to access audits of transport conveyances and boarding devices, including procedures for:

identifying hazards and controlling risks associated with conducting access audits

selecting and using personal protective equipment (PPE) required for above access audit.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Transport conveyancesprovide a public transport service and must include at least two of the following:

aircraft

buses and coaches

ferries

taxis

trains, trams, light rail, monorails and rack railways

other rolling stock, vehicle or vessel classified as public transport.

Boarding device must include at least two of the following:

aerobridge

bus ramp

taxi ramp

taxi hoist

water craft gangway.

Documentation required for audit must include:

manufacturer specifications relating to audit tools and equipment

plans of transport conveyance to be audited.

Transport conveyance access arrangements must include:

access and egress points

keys, passes and security clearances

timing of access

WHS requirements, including required personal protective equipment (PPE).

Access audit checklist must include:

access audit report form

transport conveyance and boarding device identification and data sheet

minimum requirements summary sheets for spaces and special areas for:

accessible paths of travel within conveyance

allocated spaces

boarding device

entrances to conveyance

manoeuvring areas

passenger set-down zones

public address system

security alarm pads and emergency notification devices

signage

tactile ground surface indicators

toilets

technical requirements for access audit forms additional to above minimum requirements:

allocated spaces

doors and doorways

fare payment and ticket validation systems

lifts and platform lifts

ramps

stairs.

Required audit personnelmust include at least one of the following:

identified audit contact

state or territory transport authority

transport service provider

transport service operator.

Transport legislation and regulations must include:

Australian standards relating to transport conveyance accessibility, including AS 1428 Design for access and mobility

DDA

DDA Transport Standards

local government transport regulations

state and territory transport legislation.

Access audit reportmust include:

advice on compliance with existing legislation and usability by people with disabilities

description of accessibility

where required by client brief, recommendations for corrective action.