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Evidence Guide: CPPACC4010A - Conduct an aged care facility access audit

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPACC4010A - Conduct an aged care facility access audit

What evidence can you provide to prove your understanding of each of the following citeria?

Distribute and store the aged care facility access audit report.

  1. The aged care facility access audit report and associated documentation are prepared in accordance with organisational arrangements.
  2. The aged care facility access audit report and associated documentation are forwarded to the client in accordance with contractual arrangements.
  3. A copy of the aged care facility access audit report and associated documentation are recorded and retained for future reference in accordance with organisational and legislative requirements.
The aged care facility access audit report and associated documentation are prepared in accordance with organisational arrangements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

The aged care facility access audit report and associated documentation are forwarded to the client in accordance with contractual arrangements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

A copy of the aged care facility access audit report and associated documentation are recorded and retained for future reference in accordance with organisational and legislative requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Respond to client inquiry.

  1. The client requesting the aged care facility access audit is identified and their authority to act is established in accordance with organisational requirements.
  2. Client needs are discussed and confirmed using effective interpersonal skills and communication techniques in accordance with organisational requirements.
  3. Personal competence and organisational capability to respond to client needs are determined and assessed.
  4. Authority to proceed is negotiated with client and documented in accordance with organisational requirements.
The client requesting the aged care facility access audit is identified and their authority to act is established in accordance with organisational requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Client needs are discussed and confirmed using effective interpersonal skills and communication techniques in accordance with organisational requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Personal competence and organisational capability to respond to client needs are determined and assessed.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Authority to proceed is negotiated with client and documented in accordance with organisational requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Establish client relationship.

  1. Contractual arrangements are negotiated, confirmed, documented and stored in accordance with client, organisational and legislative requirements.
  2. A client brief providing the required level of detail is requested in accordance with organisational requirements.
  3. Site access arrangements are negotiated and relevant contact person is identified in accordance with client, organisational and legislative requirements.
  4. Copies of all relevant plans of the aged care facility and associated documentation are obtained.
Contractual arrangements are negotiated, confirmed, documented and stored in accordance with client, organisational and legislative requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

A client brief providing the required level of detail is requested in accordance with organisational requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Site access arrangements are negotiated and relevant contact person is identified in accordance with client, organisational and legislative requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Copies of all relevant plans of the aged care facility and associated documentation are obtained.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Prepare for the aged care facility access audit.

  1. An aged care facilityaccess audit checklist appropriate to the scale of the audit task is prepared.
  2. Personnel required to efficiently conduct the aged care facility access audit are assembled and briefed.
  3. Tools and equipment required to efficiently conduct the aged care facility access audit are assembled.
  4. Tools and equipment are calibrated to manufacturers' specifications prior to conducting the aged care facility access audit.
  5. Site is accessed in accordance with the agreed site access arrangements.
An aged care facilityaccess audit checklist appropriate to the scale of the audit task is prepared.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Personnel required to efficiently conduct the aged care facility access audit are assembled and briefed.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Tools and equipment required to efficiently conduct the aged care facility access audit are assembled.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Tools and equipment are calibrated to manufacturers' specifications prior to conducting the aged care facility access audit.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Site is accessed in accordance with the agreed site access arrangements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Conduct the aged care facility access audit.

  1. Access from the property boundary, car park or passenger set-down area to the aged care facility is assessed for the extent to which it satisfies the requirements for people with disabilities.
  2. Each amenity of the aged care facility is assessed against the relevant building legislation for suitability for, and usability by, the target age group.
  3. Each amenity of the aged care facility is assessed against relevant Australian standards, relevant building legislation and relevant fire and occupational health and safety (OHS) legislation for safety.
  4. Each amenity of the aged care facility is assessed for access for people with disabilities, and any features of any amenity found to be inaccessible are recorded.
  5. Appropriate strategies for overcoming any areas of access non-compliance are developed and documented.
Access from the property boundary, car park or passenger set-down area to the aged care facility is assessed for the extent to which it satisfies the requirements for people with disabilities.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Each amenity of the aged care facility is assessed against the relevant building legislation for suitability for, and usability by, the target age group.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Each amenity of the aged care facility is assessed against relevant Australian standards, relevant building legislation and relevant fire and occupational health and safety (OHS) legislation for safety.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Each amenity of the aged care facility is assessed for access for people with disabilities, and any features of any amenity found to be inaccessible are recorded.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Appropriate strategies for overcoming any areas of access non-compliance are developed and documented.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Prepare the aged care facility access audit report.

  1. An aged care facility access audit report is prepared for the client in accordance with contractual arrangements and organisational requirements.
  2. The draft aged care facility access audit report is reviewed with appropriate persons in accordance with organisational requirements.
  3. Feedback received from the review process is incorporated and the aged care facility access audit report is completed.
An aged care facility access audit report is prepared for the client in accordance with contractual arrangements and organisational requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

The draft aged care facility access audit report is reviewed with appropriate persons in accordance with organisational requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Feedback received from the review process is incorporated and the aged care facility access audit report is completed.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit of competency could be assessed on its own or as part of an integrated assessment activity involving other competencies relevant to the job function.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

recognising the needs and desires of people with disabilities to engage fully in all aspects of society, and their right to do so

interpreting accurately the impacts of the full range of disabilities and the limitations that each disability places on the individual's ability to access the environment

interpreting accurately how the full range of environmental barriers impact on any of the impairments that people with disabilities might have

interpreting and applying anti-discrimination legislation for the provision of access

interpreting and applying building legislation and standards for the provision of access

reading and interpreting aged care facility construction plans accurately

using measurement tools correctly and recording collected data accurately

preparing an aged care facility access audit report that complies with legislative requirements and fulfils contractual requirements

complying with OHS regulations applicable to workplace operations

applying organisational management policies and procedures, including quality assurance requirements.

Context of and specific resources for assessment

Resource implications for assessment include:

a registered provider of assessment services

competency standards

assessment materials and tools

suitable assessment venue/equipment

workplace documentation

candidate special requirements

cost and time considerations.

Validity and sufficiency of evidence requires that:

competency will need to be demonstrated over a period of time reflecting the scope of the role

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required knowledge and understanding include:

appropriate personal protective equipment (PPE)

commonwealth, state and territory anti-discrimination legislation and regulations

disability awareness

efficient and effective customer service

limitations of work role, responsibility and professional abilities

OHS legislation and procedures

organisational and professional procedures, ethical practices and business standards

privacy legislation and confidentiality requirements

processes for recording data and administering records

relevant commonwealth, state and territory building legislation and aged care regulations, local government regulations and Australian standards

report writing

research methods.

Required skills and attributes include:

analytical skills to:

interpret and apply legislative requirements pertaining to disability access

interpret the impacts of the full range of disabilities and the limitations that each disability places on the individual's ability to access the environment

interpret how the full range of environmental barriers impacts on people with disabilities (who may have any of many impairments)

evaluate the provision of access in relation to legislative requirements

application skills to:

apply relevant codes of practice and other legislative requirements to work processes

apply and adhere to all OHS regulations, policies and processes in the workplace

apply disability awareness to work processes

maintain knowledge of current codes, standards, regulations, practices and industry updates

communication skills to:

explain clearly information on issues relating to the provision of access

identify client needs

consult effectively with clients and colleagues

impart knowledge and ideas through oral, written and visual means

interpersonal skills to:

relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities

provide advice in a sensitive and appropriate manner

facilitate change for greater awareness of disability access

analyse own work practices and process outcomes critically

adapt to new workplace situations

literacy skills to:

assess and use workplace information

read and understand instructions concerning OHS and the use of equipment, tools and PPE

read and record data

negotiation skills to:

clarify client requirements

establish the contractual conditions with the client

establish the site access arrangements

numeracy skills to:

undertake measurement tasks

perform calculations, such as those necessary to determine the provision of access

organisational skills to:

prepare and administer documentation

implement organisational policies and procedures

respond to customer service expectations

prepare contracts and meet contractual obligations

problem-solving skills to:

develop appropriate strategies for addressing areas of access non-compliance

report-writing skills to:

prepare an aged care facility access audit report to meet the contractual requirements of the client

prepare an aged care facility access audit report that meets organisational requirements

research skills to:

source information to assist in developing potential solutions to the provision of appropriate access

teamwork skills to:

work effectively with other people

technical skills to:

read and interpret plans

carry out measurements and calculations

select and prepare appropriate tools and equipment in readiness for use in an aged care facility access audit

safely handle tools and equipment

technology skills to:

apply information technology and computer skills to prepare working documentation and reports.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Client may include:

architect

owner and manager

building designer

builder

building certifier and surveyor

developer

commonwealth, state and territory health and aged care departments.

Organisational requirements may be outlined and reflected in:

access and equity policy, principles and practices

business and performance plans

client service policies, procedures and standards

codes of conduct and codes of practice

communication channels and reporting procedures

communication of services offered

complaint and dispute resolution procedures

compliance with legislation, codes and workplace standards

continuous improvement processes and standards

defined resource parameters

duty of care

employer and employee rights and responsibilities

ethical standards

legal policies and guidelines

OHS policies, procedures and programs

organisational mission statement, goals, objectives, plans, systems and processes

policies and procedures relating to the setting of fees and the negotiation and management of contracts

policies and procedures relating to own role, responsibilities and delegation

privacy and confidentiality policies and procedures

quality assurance and/or procedures manuals

records and information management systems and processes

style guides and other guides used to prepare documents.

Interpersonal skills and communication techniques may include:

active listening to clarify and confirm understanding

control of tone of voice and body language

culturally aware/sensitive use of language and concepts

demonstrating flexibility and a willingness to negotiate

presenting options and consequences

providing constructive feedback

reflection

seeking feedback to confirm understanding of needs

summarising and paraphrasing to check understanding

using effective presentation aids (e.g. audiovisual slides, diagrams, photographs and pictures)

using language that is:

accurate, articulate and concise

positive, confident and cooperative

verbal or non-verbal.

Legislative requirements may be outlined and reflected in:

relevant commonwealth, state and territory legislation that affects organisational operation:

OHS

building

environmental

equal employment opportunity

industrial relations

anti-discrimination and diversity

Australian standards

codes of practice

local government regulations and by-laws

privacy legislation

quality assurance and certification requirements

trade practices laws and guidelines.

Client brief may include:

written instructions detailing requirements of the access consultant

aged care facility plans.

Site access arrangements may include:

access and egress points

keys, passes and security clearances

OHS requirements, including PPE

timing of access.

Relevant contact person may include:

identified contact

owner and manager

site supervisor.

Aged care facility access audit checklist may be developed in-house or purchased commercially, and may include the following:

aged care facility identification and data sheet

minimum requirements summary sheets (amenities and special areas):

parking and passenger set-down zones

site-accessible paths and elements

entrances

building-accessible paths of travel

individual amenities

residents' personal accommodation

communal areas (including kitchens, dining rooms, lounge rooms, recreational rooms and laundries)

residents' service areas

staff service areas

safety and security equipment and procedures

special features, including medical amenities and dementia wards

technical requirement audit forms:

parking and passenger set-down zones

exterior access paths

ramps

kerb ramps

step ramps

stairs

entrances and exits

gates and doors

bedrooms

lounge rooms

toilets and showers

signage

staff sanitary stations

staff toilets

physiotherapy room

minor medical procedures room

recreational rooms

tactile ground surface indicators

drinking fountains

telephones

aged care facility access audit report forms.

Personnel may include:

business partners

existing staff

new staff.

Amenity may include:

assembly halls

car parking

residents' communal areas

canteens

caretakers' buildings and equipment storage

dining facilities/eating areas

drinking fountains

facilities for special needs

general environment

office and administration buildings

staff rooms

toilets

recreational facilities

residents' personal accommodation

minor medical procedures rooms.

Relevant building legislation may include:

state and territory regulations

Australian standards

Building Code of Australia

DDA

DDA Premises Standard.

Appropriate person may include:

another member of the aged care facility access audit team

business partner or colleague

staff member.