The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Respond to client inquiry regarding DDA Action Plan.
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Client requesting access advice to facilitate the development of an Action Plan is identified and their authority to act is established according to organisational requirements. Completed |
Evidence:
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Client requirements are discussed, clarified and confirmed according to organisational requirements. Completed |
Evidence:
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Own competence and organisational capability to respond to client needs are determined and assessed. Completed |
Evidence:
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Client brief for Action Plan and authority to proceed are negotiated with client and documented according to organisational requirements. Completed |
Evidence:
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Contractual arrangements for Action Plan are negotiated, confirmed, documented and stored according to client, organisational and legislative requirements. Completed |
Evidence:
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Collect data and analyse profiles and practices in conjunction with client.
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Data is collected according to client, organisational and legislative requirements to develop a comprehensive profile of client organisation, current business practices, and customer base. Completed |
Evidence:
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Work plan for developing Action Plan in collaboration with client is negotiated and documented. Completed |
Evidence:
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Collected customer profile data is analysed to identify shortcomings in accessibility according to client, organisational and legislative requirements. Completed |
Evidence:
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Barriers impeding relationship between client organisation and its customers are identified and documented in conjunction with client. Completed |
Evidence:
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Customer profile data and identified barriers are used to establish, in conjunction with client, a benchmark for assessing improvements in access provision. Completed |
Evidence:
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Facilitate client planning processes to achieve DDA objectives.
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Policies and programs that achieve required regulatory and legislative objectives relating to access are developed in conjunction with client, based on collected data. Completed |
Evidence:
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Goals and timeframes to implement developed policies and programs are established and documented in conjunction with client. Completed |
Evidence:
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Monitoring processes to measure implementation of developed policies and programs are established and documented in conjunction with client. Completed |
Evidence:
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Evaluation strategies to gauge effectiveness of policies and programs in achieving access compliance are developed and documented in conjunction with client. Completed |
Evidence:
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Persons responsible for implementing Action Plan are identified or appointed in conjunction with client. Completed |
Evidence:
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Internal communication strategy to communicate benefits of Action Plan to business and its personnel is developed and documented in conjunction with client. Completed |
Evidence:
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Training and professional development opportunities to support staff in implementing Action Plan are identified and documented in conjunction with client. Completed |
Evidence:
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Grievance policy and mechanisms are developed and documented, and procedures are implemented for handling grievances in conjunction with client. Completed |
Evidence:
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Assist client to develop a process to implement and review DDA Action Plan.
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External communication and marketing strategy to inform current and potential clients about improved service arrangements for people with disabilities is developed and documented in conjunction with client. Completed |
Evidence:
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Action Plan is integrated into overall business planning processes in conjunction with client. Completed |
Evidence:
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Processes for periodic review of Action Plan goals are established and documented in conjunction with client. Completed |
Evidence:
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Processes for periodic updating of Action Plan to reflect current and future business practices are established and documented in conjunction with client. Completed |
Evidence:
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Assist client to document and lodge DDA Action Plan.
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All aspects of documenting the Action Plan are finalised in conjunction with client. Completed |
Evidence:
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Action Plan documentation is collated into suitable format in conjunction with client, and copies are retained for future reference, monitoring, evaluation and updating according to organisational requirements. Completed |
Evidence:
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Action Plan is forwarded to AHRC according to established organisational requirements and AHRC published guidelines. Completed |
Evidence:
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