The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Respond to client inquiry.
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The client requesting access advice to facilitate the development of an Action Plan is identified and their authority to act is established in accordance with organisational requirements. Completed |
Evidence:
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Client needs are discussed and confirmed using effective interpersonal skills and communication techniques in accordance with organisational requirements. Completed |
Evidence:
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Personal competence and organisational capability to respond to client needs are determined and assessed. Completed |
Evidence:
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Authority to proceed is negotiated with client and documented in accordance with organisational requirements. Completed |
Evidence:
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Establish client relationship.
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Contractual arrangements are negotiated, confirmed, documented and stored in accordance with client, organisational and legislative requirements. Completed |
Evidence:
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A client brief providing the required level of detail is requested in accordance with organisational requirements. Completed |
Evidence:
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Information on client's business operations, services offered, staff profiles and business premises is obtained. Completed |
Evidence:
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A work plan to develop an Action Plan in collaboration with the client is negotiated and documented. Completed |
Evidence:
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Review business practices in conjunction with client.
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Data is collected to develop a comprehensive customer profile in accordance with client, organisational and legislative requirements. Completed |
Evidence:
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Customer profile data is analysed to identify shortcomings in accessibility in accordance with client, organisational and legislative requirements. Completed |
Evidence:
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Customer profile data is used to establish, in conjunction with the client, a benchmark for assessing improvements in service provision. Completed |
Evidence:
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Communication barriers impeding the relationship between the client and their customers are identified and documented in conjunction with the client. Completed |
Evidence:
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Attitudinalbarriers impeding the relationship between the client and their customers are identified and documented in conjunction with the client. Completed |
Evidence:
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Physical barriers impeding the relationship between the client and their customers are identified and documented in conjunction with the client. Completed |
Evidence:
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Facilitate the client's planning processes to achieve the objectives of the DDA.
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Appropriate policies and programs to achieve the legislative objectives are developed in conjunction with the client by using the information collected through the review of current business practices. Completed |
Evidence:
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Goals, targets and timeframes to implement the developed policies and programs are established and documented in conjunction with the client. Completed |
Evidence:
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Monitoring processes to measure the implementation of the developed policies and programs are established and documented in conjunction with the client. Completed |
Evidence:
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Evaluation strategies to gauge the effectiveness of the developed policies and programs in achieving compliance are developed and documented in conjunction with the client. Completed |
Evidence:
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Persons responsible for implementing the Action Plan are identified and appointed in conjunction with the client. Completed |
Evidence:
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Training and professional development opportunities to support staff in the implementation of the Action Plan are identified and documented in conjunction with the client. Completed |
Evidence:
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A grievance policy is developed and documented and procedures are implemented for handling grievances in conjunction with the client. Completed |
Evidence:
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An internal communication strategy to communicate the benefits of the Action Plan to the business and company personnel is developed and documented in conjunction with the client. Completed |
Evidence:
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An external communication and marketing strategy to inform current and potential clients about the improved service arrangements for people with disabilities is developed and documented in conjunction with the client. Completed |
Evidence:
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The Action Plan is integrated into overall business planning processes in conjunction with the client. Completed |
Evidence:
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Assist client to develop a process to review the Action Plan.
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Processes for the periodic review of Action Plan goals are established and documented in conjunction with the client. Completed |
Evidence:
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Processes for periodic updating of the Action Plan to reflect current and future business practices are established and documented in conjunction with the client. Completed |
Evidence:
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Assist with Action Plan documentation and lodgement.
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All aspects of the documentation of the Action Plan are finalised in conjunction with the client. Completed |
Evidence:
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All Action Plan documentation is collated into a suitable format in conjunction with the client and copies are retained for future reference, monitoring, evaluation and updating in accordance with organisational requirements. Completed |
Evidence:
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Action Plan is forwarded to the HREOC in accordance with established organisational requirements and HREOC published guidelines. Completed |
Evidence:
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