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Evidence Guide: CPPACC4016 - Manage risk in access consulting operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPACC4016 - Manage risk in access consulting operations

What evidence can you provide to prove your understanding of each of the following citeria?

Identify risks in access consulting operation.

  1. Information on actual and potential risks is collected using suitable risk assessment tools, and assessed for currency, accuracy and relevance according to organisational requirements.
  2. Terms of reference and timeframes are determined in consultation with relevant persons, and information is updated, modified and maintained according to organisational requirements.
  3. Structured plan for identifying and assessing risk likelihood is developed according to agreed terms of reference and timeframes.
  4. Limitations in identifying and assessing risks are identified and assistance is sought as required.
Information on actual and potential risks is collected using suitable risk assessment tools, and assessed for currency, accuracy and relevance according to organisational requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Terms of reference and timeframes are determined in consultation with relevant persons, and information is updated, modified and maintained according to organisational requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Structured plan for identifying and assessing risk likelihood is developed according to agreed terms of reference and timeframes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Limitations in identifying and assessing risks are identified and assistance is sought as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Analyse risks in access consulting operation.

  1. Assessment criteria for measuring level of potential or existing risk and assessing consequences are developed according to terms of reference.
  2. Valid data relevant to operation is analysed and evaluated against the assessment criteria according to organisational requirements to determine level of potential risk.
  3. Gaps in assessment methodology are identified and suitable actions are implemented according to organisational requirements.
  4. Risk assessment findings are documented and distributed to required persons according to organisational requirements.
Assessment criteria for measuring level of potential or existing risk and assessing consequences are developed according to terms of reference.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Valid data relevant to operation is analysed and evaluated against the assessment criteria according to organisational requirements to determine level of potential risk.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Gaps in assessment methodology are identified and suitable actions are implemented according to organisational requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Risk assessment findings are documented and distributed to required persons according to organisational requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop risk management plan for access consulting operation.

  1. Regulatory, industry, and association standards and procedures for access consulting are identified and assessed.
  2. Organisational policy on risk management is sourced and analysed.
  3. Organisational capability to control or reduce likelihood of actual and potential risks is analysed.
  4. Findings relating to health, safety and risk management are reviewed and analysed; risk management plan is drafted; and stakeholders are consulted as required.
  5. Risk management plan with associated policies and procedures, and provisions for training and education is finalised and documented according to organisational, legislative andregulatory requirements.
  6. Limitations in developing risk management plan are identified and assistance is sought as required.
  7. Procedures for ongoing identification of risks are established and documented in plan.
Regulatory, industry, and association standards and procedures for access consulting are identified and assessed.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Organisational policy on risk management is sourced and analysed.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Organisational capability to control or reduce likelihood of actual and potential risks is analysed.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Findings relating to health, safety and risk management are reviewed and analysed; risk management plan is drafted; and stakeholders are consulted as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Risk management plan with associated policies and procedures, and provisions for training and education is finalised and documented according to organisational, legislative andregulatory requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Limitations in developing risk management plan are identified and assistance is sought as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Procedures for ongoing identification of risks are established and documented in plan.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement risk management plan for access consulting operation.

  1. Unacceptable risks are eliminated and other risks are minimised according to organisational requirements.
  2. Access consulting operations are conducted in compliance with regulatory, industry, and association standards and procedures and are modified as necessary to comply with risk management plan.
  3. Opportunities for professional development are identified and accessed.
  4. Access consulting operations are monitored continuously to identify potential risks.
  5. Comprehensive documentation relevant to operation is maintained for service provision according to regulatory and organisational requirements.
Unacceptable risks are eliminated and other risks are minimised according to organisational requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Access consulting operations are conducted in compliance with regulatory, industry, and association standards and procedures and are modified as necessary to comply with risk management plan.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Opportunities for professional development are identified and accessed.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Access consulting operations are monitored continuously to identify potential risks.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Comprehensive documentation relevant to operation is maintained for service provision according to regulatory and organisational requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Identify risks in access consulting operation.

1.1.

Information on actual and potential risks is collected using suitable risk assessment tools, and assessed for currency, accuracy and relevance according to organisational requirements.

1.2.

Terms of reference and timeframes are determined in consultation with relevant persons, and information is updated, modified and maintained according to organisational requirements.

1.3.

Structured plan for identifying and assessing risk likelihood is developed according to agreed terms of reference and timeframes.

1.4.

Limitations in identifying and assessing risks are identified and assistance is sought as required.

2.

Analyse risks in access consulting operation.

2.1.

Assessment criteria for measuring level of potential or existing risk and assessing consequences are developed according to terms of reference.

2.2.

Valid data relevant to operation is analysed and evaluated against the assessment criteria according to organisational requirements to determine level of potential risk.

2.3.

Gaps in assessment methodology are identified and suitable actions are implemented according to organisational requirements.

2.4.

Risk assessment findings are documented and distributed to required persons according to organisational requirements.

3.

Develop risk management plan for access consulting operation.

3.1.

Regulatory, industry, and association standards and procedures for access consulting are identified and assessed.

3.2.

Organisational policy on risk management is sourced and analysed.

3.3.

Organisational capability to control or reduce likelihood of actual and potential risks is analysed.

3.4.

Findings relating to health, safety and risk management are reviewed and analysed; risk management plan is drafted; and stakeholders are consulted as required.

3.5.

Risk management plan with associated policies and procedures, and provisions for training and education is finalised and documented according to organisational, legislative andregulatory requirements.

3.6.

Limitations in developing risk management plan are identified and assistance is sought as required.

3.7.

Procedures for ongoing identification of risks are established and documented in plan.

4.

Implement risk management plan for access consulting operation.

4.1.

Unacceptable risks are eliminated and other risks are minimised according to organisational requirements.

4.2.

Access consulting operations are conducted in compliance with regulatory, industry, and association standards and procedures and are modified as necessary to comply with risk management plan.

4.3.

Opportunities for professional development are identified and accessed.

4.4.

Access consulting operations are monitored continuously to identify potential risks.

4.5.

Comprehensive documentation relevant to operation is maintained for service provision according to regulatory and organisational requirements.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Identify risks in access consulting operation.

1.1.

Information on actual and potential risks is collected using suitable risk assessment tools, and assessed for currency, accuracy and relevance according to organisational requirements.

1.2.

Terms of reference and timeframes are determined in consultation with relevant persons, and information is updated, modified and maintained according to organisational requirements.

1.3.

Structured plan for identifying and assessing risk likelihood is developed according to agreed terms of reference and timeframes.

1.4.

Limitations in identifying and assessing risks are identified and assistance is sought as required.

2.

Analyse risks in access consulting operation.

2.1.

Assessment criteria for measuring level of potential or existing risk and assessing consequences are developed according to terms of reference.

2.2.

Valid data relevant to operation is analysed and evaluated against the assessment criteria according to organisational requirements to determine level of potential risk.

2.3.

Gaps in assessment methodology are identified and suitable actions are implemented according to organisational requirements.

2.4.

Risk assessment findings are documented and distributed to required persons according to organisational requirements.

3.

Develop risk management plan for access consulting operation.

3.1.

Regulatory, industry, and association standards and procedures for access consulting are identified and assessed.

3.2.

Organisational policy on risk management is sourced and analysed.

3.3.

Organisational capability to control or reduce likelihood of actual and potential risks is analysed.

3.4.

Findings relating to health, safety and risk management are reviewed and analysed; risk management plan is drafted; and stakeholders are consulted as required.

3.5.

Risk management plan with associated policies and procedures, and provisions for training and education is finalised and documented according to organisational, legislative andregulatory requirements.

3.6.

Limitations in developing risk management plan are identified and assistance is sought as required.

3.7.

Procedures for ongoing identification of risks are established and documented in plan.

4.

Implement risk management plan for access consulting operation.

4.1.

Unacceptable risks are eliminated and other risks are minimised according to organisational requirements.

4.2.

Access consulting operations are conducted in compliance with regulatory, industry, and association standards and procedures and are modified as necessary to comply with risk management plan.

4.3.

Opportunities for professional development are identified and accessed.

4.4.

Access consulting operations are monitored continuously to identify potential risks.

4.5.

Comprehensive documentation relevant to operation is maintained for service provision according to regulatory and organisational requirements.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also assess hazards, risks and work health and safety (WHS) requirements associated with one access consulting operation, and develop and implement a risk management plan in response.

The plan must identify and address the following areas of risk in the operation, which can relate to deliberate, natural or accidental acts or omissions:

loss of goodwill or reputation

loss of profits

loss, destruction or compromise of an asset

professional liability

public liability

WHS risk.

In developing the above plan, the person must:

access and research information from at least three of the following different sources:

government reports

reports commissioned by owner or manager

other reports and supporting documentation

key personnel

historical data

assess above risks and evaluate risk control measures

identify, interpret and apply required codes of practice and other legislative requirements to work processes

assign a low, medium or high rank to the likelihood of the identified risks occurring

identify and address limitations in identifying and assessing risks associated with:

job role and responsibilities

quality processes

own competency level

industry requirements

own understanding of risk identification processes

legal responsibilities

reflect legislative, regulatory, industry and association standards and procedures for access consulting, including:

legislative requirements in licensing, anti-discrimination and building access legislation

any tribunal and court precedents relevant to operation, organisation or risk assessment

industry standards, including AS/NZS ISO 31000 Risk management - Principles and guidelines

WHS standards

provide advice and clear information and instructions on workplace procedures relating to health, safety and risk management.

A person demonstrating competency in this unit must demonstrate knowledge of:

policies, procedures and processes for developing and implementing a risk management plan, including:

procedures for identifying and assessing risks associated with access consulting operations

key features of risk assessment tools and their application in an access consulting context

risk management hierarchy of control

risk management policies and procedures

key requirements of:

legislative and regulatory requirements specified in the range of conditions

industry and association standards and procedures for access consulting specified in the performance evidence

product instructions and manufacturer specifications

procedures for responding to and monitoring risks associated with access consulting operations

organisational requirements for collecting and assessing information on actual and potential risks, including:

client service standards

code of conduct and code of ethics

procedures for developing and recording operation-specific risk management plan, including required content and format

client privacy, confidentiality and security requirements

communication channels and reporting procedures

complaint and dispute resolution procedures

procedures for researching and developing operation-specific plan content

procedures for writing, storing and maintaining risk management plan documentation

quality assurance requirements

records and information management systems and processes

limitations of own work role, responsibility and professional abilities with regard to above risk management plan.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Risk assessment tools must include:

instruments that assess severity of identified hazards and rank them by severity

worksheets, checklists or matrix models

at least five of the following:

government and/or industry hazard or safety alerts

job and work system assessment

job hazard analysis

job safety analysis

manufacturer guidance information and manuals

review of work health and safety (WHS) records

safety and hazard audits

workplace inspection checklists.

Terms of reference must include:

agreed timeframes

client expectations

costs

limitations and exclusions

operational environment

roles and responsibilities

security and other clearances

scale of task or assessment, whether:

full-scale operation

limited to particular section or operation of organisation.

Relevant persons must include at least two of the following:

business partner

client

colleague

industry association

legal representative

supervisor.

Structured plan must use at least three of the following:

checklists

interview question sheets

spreadsheets, word-processing or other software

structured planning software

structured questionnaires

structured tables.

Assessment criteria must be based on a combination of at least three of the following:

organisational or client requirements

qualitative factors

quantitative or semi-quantitative factors

risk management standard AS/NZS ISO 31000 Risk management - Principles and guidelines.

Risk assessment findings must include at least three of the following:

information from approved data collection tools

graphical representations of data

suggestions for addressing risk

summary of assessment outcomes.

Consulting stakeholders must include:

presenting and discussing risk assessment findings in a suitable format

providing clear information on recommended workplace policies and procedures pertaining to health, safety and risk management.

Legislative and regulatory requirements must include those in:

commonwealth, state and territory legislation affecting organisational operation:

anti-discrimination

building

environmental

privacy

WHS

codes of practice

local government regulations and by-laws

quality assurance and certification requirements

standards, including AS/NZS ISO 31000

trade practices laws and guidelines.