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Evidence Guide: CPPACC4022A - Work effectively as an access consultant

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPACC4022A - Work effectively as an access consultant

What evidence can you provide to prove your understanding of each of the following citeria?

Interpret and comply with legislative, financial and procedural requirements.

  1. Legislative, financial and procedural requirements relevant to access consulting services are identified and interpreted in accordance with client needs and organisational requirements.
  2. Key principles relating to disability access are identified and interpreted in accordance with legislative and industry requirements.
  3. Own interpretation and application of legislative, financial and procedural requirements are confirmed with relevant persons to ensure consistency and accuracy.
  4. Situations requiring specialist advice are identified and assistance is sought as required in accordance with organisational requirements.
Legislative, financial and procedural requirements relevant to access consulting services are identified and interpreted in accordance with client needs and organisational requirements.

Completed
Date:

Teacher:
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Key principles relating to disability access are identified and interpreted in accordance with legislative and industry requirements.

Completed
Date:

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Own interpretation and application of legislative, financial and procedural requirements are confirmed with relevant persons to ensure consistency and accuracy.

Completed
Date:

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Situations requiring specialist advice are identified and assistance is sought as required in accordance with organisational requirements.

Completed
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Evidence:

 

 

 

 

 

 

 

Interpret and comply with ethical practices and codes of conduct.

  1. Regulatory, industry and association standards, codes of ethics, practice and/or conduct are identified and interpreted in accordance with organisational requirements.
  2. Key principles relating to organisational ethical values are identified and interpreted in accordance with legislative and industry requirements.
  3. Own interpretation and application of ethical and conduct requirements are confirmed with relevant persons to ensure consistency and accuracy.
  4. Situations requiring specialist advice are identified and assistance is sought as required in accordance with organisational requirements.
Regulatory, industry and association standards, codes of ethics, practice and/or conduct are identified and interpreted in accordance with organisational requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Key principles relating to organisational ethical values are identified and interpreted in accordance with legislative and industry requirements.

Completed
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Own interpretation and application of ethical and conduct requirements are confirmed with relevant persons to ensure consistency and accuracy.

Completed
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Situations requiring specialist advice are identified and assistance is sought as required in accordance with organisational requirements.

Completed
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Interpret work role and responsibilities.

  1. Own role and responsibilities are identified and confirmed with relevant persons in accordance with organisational requirements.
  2. Work tasks are identified, scheduled and completed within designated timeframes in accordance with client and organisational requirements.
  3. Understanding of and respect for individual differences is reflected in all work, and work practices are adapted as appropriate to meet the specific needs of relevant persons.
  4. Feedback from clients and colleagues is sought in regard to own professional competency and performance, and used to identify key areas for improvement.
  5. Information regarding learning and professional development is recorded and maintained in accordance with organisational requirements.
Own role and responsibilities are identified and confirmed with relevant persons in accordance with organisational requirements.

Completed
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Work tasks are identified, scheduled and completed within designated timeframes in accordance with client and organisational requirements.

Completed
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Evidence:

 

 

 

 

 

 

 

Understanding of and respect for individual differences is reflected in all work, and work practices are adapted as appropriate to meet the specific needs of relevant persons.

Completed
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Feedback from clients and colleagues is sought in regard to own professional competency and performance, and used to identify key areas for improvement.

Completed
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Information regarding learning and professional development is recorded and maintained in accordance with organisational requirements.

Completed
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Identify risks involved in working as an access consultant.

  1. Potential risks are identified and reported to relevant persons in accordance with organisational requirements.
  2. Recommendations on appropriate strategies to minimise risks and complaints are discussed with relevant persons.
  3. Limitations in identifying risks are identified and assistance is sought from relevant persons in accordance with organisational requirements.
  4. Appropriate information collection processes are used to access information from individuals and groups on potential risks.
Potential risks are identified and reported to relevant persons in accordance with organisational requirements.

Completed
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Recommendations on appropriate strategies to minimise risks and complaints are discussed with relevant persons.

Completed
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Limitations in identifying risks are identified and assistance is sought from relevant persons in accordance with organisational requirements.

Completed
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Appropriate information collection processes are used to access information from individuals and groups on potential risks.

Completed
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Develop understanding of industry employment requirements.

  1. Industry employment requirements, including competency standards and other relevant benchmarks, are identified and interpreted to establish future professional development needs and priorities to ensure own continuous professional development.
  2. Employee and employer rights and responsibilities, including remuneration and awards, are accessed and interpreted.
  3. Key industry and statutory organisations able to assist own professional development are identified and assistance is sought as required.
Industry employment requirements, including competency standards and other relevant benchmarks, are identified and interpreted to establish future professional development needs and priorities to ensure own continuous professional development.

Completed
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Employee and employer rights and responsibilities, including remuneration and awards, are accessed and interpreted.

Completed
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Key industry and statutory organisations able to assist own professional development are identified and assistance is sought as required.

Completed
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Promote the provision of access for people with disabilities.

  1. Opportunities are identified during the performance of the access consulting role to inform and educate people on issues relating to the provision of access for people with disabilities.
  2. Legislative requirements for the provision of access for people with disabilities are advised in a positive manner using effective interpersonal skills and communication techniques.
  3. Requests for further advice and information on the provision of access for people with disabilities are responded to in accordance with organisational requirements.
Opportunities are identified during the performance of the access consulting role to inform and educate people on issues relating to the provision of access for people with disabilities.

Completed
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Legislative requirements for the provision of access for people with disabilities are advised in a positive manner using effective interpersonal skills and communication techniques.

Completed
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Requests for further advice and information on the provision of access for people with disabilities are responded to in accordance with organisational requirements.

Completed
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Prepare a quotation.

  1. Scope of the proposed service requirement is analysed to understand the extent of the task.
  2. The capability to provide the proposed service is assessed against personal and organisational competencies.
  3. The cost of delivering the proposed service is estimated and documented in accordance with organisational requirements.
  4. The quotation to provide the service, addressing capability and price, is prepared in accordance with organisational requirements.
Scope of the proposed service requirement is analysed to understand the extent of the task.

Completed
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The capability to provide the proposed service is assessed against personal and organisational competencies.

Completed
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The cost of delivering the proposed service is estimated and documented in accordance with organisational requirements.

Completed
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The quotation to provide the service, addressing capability and price, is prepared in accordance with organisational requirements.

Completed
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Complete standard contractual documentation.

  1. Standard documentation for access consulting operations is completed in accordance with legislative and procedural requirements.
  2. Business equipment/technology is used as required to complete documentation in accordance with applicable occupational health and safety (OHS) and organisational requirements.
  3. Written information meeting organisational standards of language, accuracy and relevance is used in a legally appropriate manner.
  4. All documentation and information systems are securely maintained in accordance with confidentiality, legislative and organisational requirements.
Standard documentation for access consulting operations is completed in accordance with legislative and procedural requirements.

Completed
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Business equipment/technology is used as required to complete documentation in accordance with applicable occupational health and safety (OHS) and organisational requirements.

Completed
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Written information meeting organisational standards of language, accuracy and relevance is used in a legally appropriate manner.

Completed
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All documentation and information systems are securely maintained in accordance with confidentiality, legislative and organisational requirements.

Completed
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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit of competency could be assessed on its own or as part of an integrated assessment activity involving other competencies relevant to the job function.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

recognising the needs and desires of people with disabilities to engage fully in all aspects of society, and their right to do so

interpreting accurately the impacts of the full range of disabilities and the limitations that each disability places on the individual's ability to access the environment

interpreting accurately how the full range of environmental barriers impact on any of the impairments that people with disabilities might have

complying with OHS regulations applicable to workplace operations

applying organisational management policies and procedures, including quality assurance requirements

interpreting accurately and complying with relevant legislative requirements and confirming own understanding and application with relevant persons

interpreting accurately and complying with ethical practices and codes of conduct and checking own understanding and application with relevant persons

identifying a range of potential risks using appropriate information collection techniques, and discussing recommendations on strategies to minimise risks with relevant persons

identifying opportunities to promote the provision of access for people with disabilities and providing information and advice based on legislative requirements

completing standard contractual documentation ensuring adherence to legislative and procedural requirements and maintaining information securely

interpreting accurately and using industry employment and professional development guidelines and benchmarks, and seeking assistance from key industry and statutory organisations to ensure own continuous professional development

interpreting and verifying own role and responsibilities and demonstrating an understanding of and respect for individual differences when carrying out work tasks.

Context of and specific resources for assessment

Resource implications for assessment include:

a registered provider of assessment services

competency standards

assessment materials and tools

suitable assessment venue/equipment

workplace documentation

candidate special requirements

cost and time considerations.

Validity and sufficiency of evidence requires that:

competency will need to be demonstrated over a period of time reflecting the scope of the role

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required knowledge and understanding include:

commonwealth, state and territory anti-discrimination legislation and regulations

disability awareness

efficient and effective customer service

equal employment opportunity, equity and diversity principles

how to source and access documentation to meet the requirements of the relevant standards, codes and legislation

industry codes of practice and ethics

limitations of work role, responsibility and professional abilities

OHS policies and procedures

organisational and professional policies and procedures, social and ethical practices and business standards

organisational goals, objectives and plans

principles of effective communication

privacy legislation and confidentiality requirements

processes for recording data and administering records

relevant commonwealth, state and territory legislation applying to the specific area of work e.g. building legislation and codes

relevant commonwealth, state and territory consumer protection and trade practices legislation

report writing

research methods.

Required skills and attributes include:

analytical skills to:

interpret and apply legislative requirements pertaining to disability access

interpret the impacts of the full range of disabilities and the limitations that each disability places on the individual's ability to access the environment

interpret how the full range of environmental barriers impacts on people with disabilities (who may have any of many impairments)

interpret organisational policies and procedures

prioritise any personal development needs

application skills to:

apply relevant codes of practice and other legislative requirements to work processes

apply and adhere to all OHS regulations, policies and processes in the workplace

apply disability awareness to work processes

maintain knowledge of current codes, standards, regulations, practices and industry updates

communication skills to:

explain clearly information on issues relating to the provision of access

consult effectively with clients and colleagues

impart knowledge and ideas through oral, written and visual means

interpersonal skills to:

relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities

provide advice in a sensitive, respectful and appropriate manner

facilitate change for greater awareness of disability access

analyse own work practices and process outcomes critically

engage colleagues and share disability access knowledge

adapt to new workplace situations

literacy skills to:

assess and use workplace information

read and record data

interpret and understand legal, financial and procedural requirements

organisational skills to:

prepare and administer documentation

implement organisational policies and procedures

respond to customer service expectations

prepare contracts and meet contractual obligations

create a personal professional development plan

reflection skills to:

differentiate between professional and personal values

writing skills to:

prepare reports to meet the contractual requirements of the client

prepare reports that meet organisational requirements

research skills to:

source information to assist in developing potential solutions to the provision of appropriate access

self-evaluation skills to:

systematically evaluate own work practices to identify ways to improve performance or understanding

technology skills to:

apply information technology and computing skills to prepare working documentation and reports

writing skills to:

prepare and complete documentation required of access consultants to meet organisational and service delivery requirements.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Legislative, financial and procedural requirements may be outlined and reflected in:

relevant commonwealth, state and territory legislation and regulations that affect organisational operation including:

anti-discrimination and diversity

OHS

building access

environmental

equal employment opportunity

industrial relations

public health

taxation

relevant common law

trade practices laws and guidelines

consumer protection laws and guidelines

Australian standards

business or occupational licensing requirements

quality assurance and certification requirements

relevant industry codes of practice and ethics

privacy/confidentiality requirements and laws applying to owners, contractors and tenants

relevant local government policies and regulations

freedom of information documents

tribunal and court precedents.

Clients may include:

building owners and managers

building designers

architects

builders

owners of transport conveyances

managers of transport conveyances

educational services providers

organisations developing Disability Discrimination Act (DDA) Action Plans

other access consultants.

Organisational requirements may be outlined and reflected in:

access and equity policy, principles and practices

business and performance plans

client service policies, procedures and standards

codes of conduct and codes of practice

communication channels and reporting procedures

communication of services offered

complaint and dispute resolution procedures

compliance with legislation, codes and workplace standards

continuous improvement processes and standards

defined resource parameters

duty of care

employer and employee rights and responsibilities

ethical standards

legal policies and guidelines

OHS policies, procedures and programs

organisational mission statement, goals, objectives, plans, systems and processes

policies and procedures relating to the setting of fees and the negotiation and management of contracts

policies and procedures relating to own role, responsibilities and delegation

privacy and confidentiality policies and procedures

quality assurance and procedures manuals

records and information management systems and processes

style guides and other guides used to prepare documents.

Relevant persons may include:

business partners

supervisors

colleagues

clients

legal representatives

industry association representatives

consumers.

Specialist advice may be sought from:

supervisors and colleagues

business partners

architects

owners and developers

builders

designers

solicitors

government officials

industry associations

OHS representatives.

Regulatory, industry and association standards and procedures may include:

industry codes of conduct and ethical practices

legislative and statutory requirements outlined in relevant legislation (e.g. licensing, anti-discrimination and building access)

tribunal and court precedents

industry standards

OHS standards.

Codes of ethics, practice and/or conduct may relate to:

maintaining confidentiality

use of organisational property

duty of care

individual behaviour

non-discriminatory practices

misrepresentation of personal or business competencies or the nature of the services being offered

clear communication regarding services offered and fee for services

clear negotiation of fees.

Specific needs may relate to:

language (verbal, non-verbal and written)

traditional practices and observations

beliefs and values

food and diet

dress

religious and spiritual observances

social conventions

cultural stereotypes

conventions of gender and sexuality.

Feedback may include:

formal and informal discussions, reviews and evaluations with:

existing and previous clients

peers, colleagues and managers

information provided by others involved in a professional capacity, both internal and external to the organisation.

Risks may relate to:

physical, financial or human resources

competition

client/staff dissatisfaction (e.g. complaints)

health and safety

project control and cash flow

suppliers and contractors

changes to regulations and legislation

time constraints.

And may be identified through:

regular formal and informal consultation/meetings with colleagues

regular housekeeping activities

ongoing training

audits and review of audit reports

inspections in area of responsibility

checking work area and/or equipment before and during work

review of OHS records.

Limitations may relate to:

job role and responsibilities

quality processes

own competency level

industry requirements

own understanding of risk identification processes

own interpretation of legislation, regulations and procedures

complying with OHS requirements

legal responsibilities.

Information collection processes may include:

questionnaires

documentation and reports

quality assurance data

regular meetings

comments from business partners, supervisors and colleagues.

Competency standards and other relevant benchmarks may relate to:

personal and technical knowledge, skills and attitudinal aspects (competencies) required to effectively and efficiently undertake the day-to-day tasks and duties of the work function and specifically:

competency standards for the access consulting industry

other relevant industry, cross-industry and enterprise competency standards

other benchmarks such as industry codes of practice and ethics, and statutory and legislative requirements for working in the access consulting sector.

Professional development strategies may include:

formal and informal learning programs

work rotation to facilitate changing work priorities

using existing strengths to focus future career development

involvement in community/industry activities

coaching, mentoring and supervision

updating and maintaining knowledge base on current issues for work/professional practice

identifying and establishing new career paths.

People may include:

clients, their staff and contractors

building owners and managers

property developers

service groups

community groups

government agencies

building and construction industry personnel

building certifiers

regulatory authorities.

Legislative requirements for the provision of access may include:

Australian standards

Building Code of Australia

DDA

DDA Premises, Transport and Education Standards

commonwealth, state and territory anti-discrimination legislation and regulations

state and territory building legislation.

Interpersonal skills and communication techniques may include:

active listening to clarify and confirm understanding

control of tone of voice and body language

culturally aware/sensitive use of language and concepts

demonstrating flexibility and a willingness to negotiate

presenting options and consequences

providing constructive feedback

reflection

seeking feedback to confirm understanding of needs

summarising and paraphrasing to check understanding

using effective presentation aids (e.g. audiovisual slides, diagrams, photographs and pictures)

using language that is:

accurate, articulate and concise

positive, confident and cooperative

verbal or non-verbal.

Capability includes:

personal competencies

organisational competencies.

Standard documentation may include:

organisational, industry and other contracts

building codes

licences

specifications

plans and maps.

Business equipment/ technology may include:

computers

email

internet, extranet and intranet

facsimile machines

printers, photocopiers and scanners

data storage devices

software applications such as databases and word applications.