NTISthis.com

Evidence Guide: CPPACC8005 - Develop and advise on policies and procedures to enable access for people with disabilities

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPACC8005 - Develop and advise on policies and procedures to enable access for people with disabilities

What evidence can you provide to prove your understanding of each of the following citeria?

Plan policy and procedures consultancy project.

  1. Nature of client organisation is determined and scope of organisational operations analysed to inform project planning.
  2. Extent of consultancy services required, stakeholders to be involved, and fees and timelines for project are confirmed with client.
  3. Processes and methodologies for providing consultancy on policies and procedures are explored, selected and negotiated with client and key stakeholders.
  4. Project plan is prepared and negotiated with client and stakeholders.
Nature of client organisation is determined and scope of organisational operations analysed to inform project planning.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Extent of consultancy services required, stakeholders to be involved, and fees and timelines for project are confirmed with client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Processes and methodologies for providing consultancy on policies and procedures are explored, selected and negotiated with client and key stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Project plan is prepared and negotiated with client and stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and report on organisational operations.

  1. Organisational policies are reviewed and opportunities for inclusion of enabling provisions for people with disabilities are noted.
  2. Communication, information and consultation systems and materials are reviewed and alternative formats required by people with sensory and cognitive impairments are proposed.
  3. Detailed options for amendments and additions to organisational policies that would enable increased participation of people with disabilities are formulated and documented.
  4. Organisational human resources procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented.
  5. Organisational service delivery procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented.
  6. Detailed report on analysis of organisational operations is presented to client and key stakeholders and discussed, queries are addressed and actions on proposals negotiated.
  7. Advice is provided to guide the organisation in preparing a DDA action plan, if required.
Organisational policies are reviewed and opportunities for inclusion of enabling provisions for people with disabilities are noted.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication, information and consultation systems and materials are reviewed and alternative formats required by people with sensory and cognitive impairments are proposed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Detailed options for amendments and additions to organisational policies that would enable increased participation of people with disabilities are formulated and documented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organisational human resources procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organisational service delivery procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Detailed report on analysis of organisational operations is presented to client and key stakeholders and discussed, queries are addressed and actions on proposals negotiated.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice is provided to guide the organisation in preparing a DDA action plan, if required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to organisational disability awareness.

  1. Methodologies for raising organisational disability awareness are proposed, and impact on support for changes and improvements across all levels of the organisation is discussed.
  2. Resources for developing organisational disability awareness are evaluated and recommended as required.
  3. Support is provided to client for the implementation of strategies to raise organisational disability awareness.
Methodologies for raising organisational disability awareness are proposed, and impact on support for changes and improvements across all levels of the organisation is discussed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resources for developing organisational disability awareness are evaluated and recommended as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support is provided to client for the implementation of strategies to raise organisational disability awareness.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to implementing and testing improved procedures.

  1. Advice is provided to client on the implications for organisational policies of agreed changes.
  2. Support is provided to client for the planning and implementation of changes to human resources procedures.
  3. Support is provided to client for the planning and implementation of changes to service delivery procedures.
  4. Advice is provided to client on the testing and evaluation of implemented changes and improvements.
Advice is provided to client on the implications for organisational policies of agreed changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support is provided to client for the planning and implementation of changes to human resources procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support is provided to client for the planning and implementation of changes to service delivery procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice is provided to client on the testing and evaluation of implemented changes and improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Plan policy and procedures consultancy project.

1.1.

Nature of client organisation is determined and scope of organisational operations analysed to inform project planning.

1.2.

Extent of consultancy services required, stakeholders to be involved, and fees and timelines for project are confirmed with client.

1.3.

Processes and methodologies for providing consultancy on policies and procedures are explored, selected and negotiated with client and key stakeholders.

1.4.

Project plan is prepared and negotiated with client and stakeholders.

2.

Analyse and report on organisational operations.

2.1.

Organisational policies are reviewed and opportunities for inclusion of enabling provisions for people with disabilities are noted.

2.2.

Communication, information and consultation systems and materials are reviewed and alternative formats required by people with sensory and cognitive impairments are proposed.

2.3.

Detailed options for amendments and additions to organisational policies that would enable increased participation of people with disabilities are formulated and documented.

2.4.

Organisational human resources procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented.

2.5.

Organisational service delivery procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented.

2.6.

Detailed report on analysis of organisational operations is presented to client and key stakeholders and discussed, queries are addressed and actions on proposals negotiated.

2.7.

Advice is provided to guide the organisation in preparing a DDA action plan, if required.

3.

Contribute to organisational disability awareness.

3.1.

Methodologies for raising organisational disability awareness are proposed, and impact on support for changes and improvements across all levels of the organisation is discussed.

3.2.

Resources for developing organisational disability awareness are evaluated and recommended as required.

3.3.

Support is provided to client for the implementation of strategies to raise organisational disability awareness.

4.

Contribute to implementing and testing improved procedures.

4.1.

Advice is provided to client on the implications for organisational policies of agreed changes.

4.2.

Support is provided to client for the planning and implementation of changes to human resources procedures.

4.3.

Support is provided to client for the planning and implementation of changes to service delivery procedures.

4.4.

Advice is provided to client on the testing and evaluation of implemented changes and improvements.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Plan policy and procedures consultancy project.

1.1.

Nature of client organisation is determined and scope of organisational operations analysed to inform project planning.

1.2.

Extent of consultancy services required, stakeholders to be involved, and fees and timelines for project are confirmed with client.

1.3.

Processes and methodologies for providing consultancy on policies and procedures are explored, selected and negotiated with client and key stakeholders.

1.4.

Project plan is prepared and negotiated with client and stakeholders.

2.

Analyse and report on organisational operations.

2.1.

Organisational policies are reviewed and opportunities for inclusion of enabling provisions for people with disabilities are noted.

2.2.

Communication, information and consultation systems and materials are reviewed and alternative formats required by people with sensory and cognitive impairments are proposed.

2.3.

Detailed options for amendments and additions to organisational policies that would enable increased participation of people with disabilities are formulated and documented.

2.4.

Organisational human resources procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented.

2.5.

Organisational service delivery procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented.

2.6.

Detailed report on analysis of organisational operations is presented to client and key stakeholders and discussed, queries are addressed and actions on proposals negotiated.

2.7.

Advice is provided to guide the organisation in preparing a DDA action plan, if required.

3.

Contribute to organisational disability awareness.

3.1.

Methodologies for raising organisational disability awareness are proposed, and impact on support for changes and improvements across all levels of the organisation is discussed.

3.2.

Resources for developing organisational disability awareness are evaluated and recommended as required.

3.3.

Support is provided to client for the implementation of strategies to raise organisational disability awareness.

4.

Contribute to implementing and testing improved procedures.

4.1.

Advice is provided to client on the implications for organisational policies of agreed changes.

4.2.

Support is provided to client for the planning and implementation of changes to human resources procedures.

4.3.

Support is provided to client for the planning and implementation of changes to service delivery procedures.

4.4.

Advice is provided to client on the testing and evaluation of implemented changes and improvements.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must develop and advise on the policies and procedures of two of the following different organisations to enable access for people with disabilities, ensuring that at least one of the organisations is large:

aged care organisation

private or public commercial enterprise, such as:

car parking provider

communication service provider

entertainment provider

facilities management company

hospitality, retail and tourism enterprise

educational institution

government agency, such as a public transport provider

health centre, hospital or medical practice

industrial designer

internet-based company or service provider

manufacturing company

non-government organisation

religious organisation.

For each of the above organisations, the person must:

develop a plan for providing consultancy services

analyse and report on organisational operations

develop and describe enhancements to procedures that will enable inclusive participation of people with disabilities

propose and contribute to disability awareness

assist in implementing and evaluating improved policies and procedures relating to access for people with disabilities.

A person demonstrating competency in this unit must demonstrate knowledge of:

access and use compliance requirements, including:

codes

guidelines

legislation

local authority policies

protocols

regulations

standards

accessibility requirements relating to equipment used by people with disabilities, such as:

assistance animals

audio frequency induction loops

braille and tactile signage

long white canes

TTY telephones

walking frames

wheelchairs

best practices in access and use, including measures that exceed compliance requirements

gaps and trends in, interrelation of, and conflict between compliance requirements

policy development processes, and legislative and regulatory frameworks relating to access to and use of the built environment

principles of access to and use of the built environment, including:

adaptable design

best practice solutions to access and use requirements

requirements of people with different disabilities, and the aids and solutions available, such as:

audio frequency induction loop systems to enhance communication for people with hearing impairment

passenger lifts for vertical access for people with mobility impairment

tactile ground surface indicators for vision orientation

scope of functions of the human body, including:

auditory and visual processing

cognitive functions

mobility

psychiatric conditions

types of disabilities and combinations of disabilities and related range of functional limitations, including:

auditory

cognitive

mobility

muscle wasting and weakness

psychiatric

vision.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Processes and methodologiesmust include:

accessibility audit

change management.

Organisational policiesmust include:

business and office management

customer relations

human resources

organisational safety

quality assurance

service delivery

staff training.