The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular, the person should demonstrate the ability to:

determine client requirements for conducting an audit and negotiate the provision of service

scope and plan an audit process for two different projects being:

one premises construction development project

one transport infrastructure, conveyances, facilities and systems development project

conduct thorough site inspections and analyse findings against the requirements of the relevant legislation, codes, standards and permits

apply audit techniques and tools

prepare two audit reports that detail:

level of compliance found

options for ensuring compliance or improved access and usage solutions

recommendations for future action.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with regulatory and Australian standards’ requirements.

Resource implications for assessment include access to:

design briefs, policies, drawings and other relevant documentation for two projects:

one premises construction development project

one transport infrastructure, conveyances, facilities and systems development project

relevant legislation, codes, standards and guidelines

relevant design and construction specialists

relevant premises, transport infrastructure, conveyances, facilities and systems development projects and work sites.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the CPP07 Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

This unit could be assessed on its own or in combination with other units relevant to the job function.

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

Required skills

communication skills to interpret non-verbal communication, such as facial signs indicating lack of understanding

initiative and enterprise skills to:

apply knowledge of disabilities to access and use issues

conceptualise creative and practical access solutions

develop strategies for risk management

language and literacy skills to:

exchange complex information with people from diverse backgrounds using relevant language and format, such as:

advice on interpretation of standards

expert opinion reports

technical reports

interpret complex legal and technical documents regarding accessibility, for example:

Australian and international standards

National Construction Code (NCC), including specific reference to Class 9b Used for Public Transport

Disability Discrimination Act and regulations and amendments

Disability (Access to Premises – Buildings) Standards, known as the Premises Standards (PS)

Disability Standards for Accessible Public Transport (DSAPT)

Disability Standards for Education

legislation

specifications for buildings

interview relevant personnel

prepare accurate and comprehensive audit reports

review access policies and procedures

learning skills to:

maintain own knowledge base

participate in debate on interpretation of compliance requirements

numeracy skills to test cost-effectiveness of options for improvement to access and use

planning and organising skills to:

develop and manage business processes relating to conducting audits and providing advice

ensure completeness of compliance requirement analysis, including organising diverse references

prepare and negotiate contracts of service

provide accurate and timely advice

problem-solving skills to:

analyse and apply compliance requirements to develop efficient and cost-effective solutions

negotiate, persuade and resolve conflicts between parties involved in access and use issues and promote practical and cost-effective access solutions

self-management skills to:

apply diplomacy, professional judgement, empathy and patience to build and manage client relationships

maintain task orientation and focus on complex access and use issues

technical skills to:

conduct audits using rigorous and consistent methodologies

measure, test and assess compliance with legislative, code and planning requirements

photograph and visually display areas of compliance and non-compliance

sketch design solutions

Required knowledge

access and use compliance requirements, including but not restricted to:

codes

guidelines

legislation

local authority policies

protocols

regulations

standards

accessibility requirements relating to equipment used by people with disabilities, such as:

assistance animals

audio frequency induction loops

braille and tactile signage

long white canes

TTY telephones

walking frames

wheelchairs

best practices in access and use, including measures that exceed compliance requirements

building and construction industry processes, roles and terminology

gaps and trends in, interrelation of, and conflict between compliance requirements

policy development, legislative and regulatory frameworks relating to access to and use of the built environment

principles of access to and use of the built environment, including:

adaptable design

best practice solutions to access and use requirements

principles of risk management and strategies for the management of risk associated with giving compliance advice

requirements of people with different disabilities, and the aids and solutions available to meet them, such as:

audio frequency induction loop systems to enhance communication for people with hearing impairment

passenger lifts and ramps for vertical access for people with mobility impairment

tactile ground surface indicators for vision orientation

scope of functions of the human body, including:

auditory and visual processing

cognitive functions

mobility

psychiatric conditions

types of disabilities and combinations of disabilities and related range of functional limitations, including:

auditory

cognitive

mobility

muscle wasting and weakness

psychiatric

vision

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:

architect

builder

building certifier and surveyor

building designer

developer

owner and manager (public or private)

potential purchaser of premises, facilities or services.

Access audit in a range of settings may be conducted of:

domestic, residential, commercial, retail, industrial and public buildings

parks, gardens and open spaces

public byways

public transport stops, stations and vehicles

temporary venues, such as:

home shows

food and wine festivals

tunnels and bridges.

Nature of project may include:

extent and type of stakeholder involvement

location

timeframe

type, extent and purpose of premises, infrastructure, transport or urban space development project.

Techniques include:

checklist of minimum requirements for the specific type of built premises, infrastructure or facilities, including components such as:

alarms

automated teller machines

bathtubs and showers

building-accessible paths of travel

dressing and fitting rooms

drinking fountains

entrances and exits, including safe havens to await assistance or rescue

fixtures and fittings

gates and doors

government regulatory facilities, such as customs, quarantine, immigration and security

hearing augmentation

historic buildings

interior and exterior access ways

kerb ramps

laundry facilities

lifts

lobbies and corridors (interior access paths)

parking and passenger set-down zones

platform lifts

public address systems

ramps

reception areas

rooms and spaces (e.g. ticket offices, check-in desks, transit lounges and concourses)

signage

site-accessible paths and elements

special purpose facilities in transport hubs, such as:

restaurants

medical facilities

shops

money exchange facilities

car rental desks

parking

stairs

step ramps

swimming pools

tactile ground surface indicators

telephones

threshold ramps

toilets and bathrooms

special purpose technical requirement audit forms, such as for:

assembly areas

cultural facilities

hotels and motels

libraries

medical facilities

parks and gardens

playground areas

public malls and related areas for gatherings

restaurants and cafeterias

retail shops

sporting facilities

train or tram carriages, stops and related facilities

transportation premises

building and facility access audit report forms.

Plan includes factors that will deliver a quality product and may include:

methodology to be used

timelines

personnel undertaking the audit and their responsibilities

detailed description of the premises, space, facilities or services to be audited

level of detail to be contained in the audit report

legislation, codes and standards against which the premises, space, facilities or services will be audited.

Auditing tools may include:

loop receiver

properly calibrated instruments to measure:

door operating forces

gradient

lighting

linear dimensions

luminance contrast

sound

photographic equipment

software and information technology

vernier calipers.

Legislation, codes, standards and planning scheme requirements may include:

Australian and international standards

Australian and international guideline documents

Disability (Access to Premises – Buildings) Standards

Disability Discrimination Act and regulations and amendments

Disability Standards for Accessible Public Transport (DSAPT)

passenger use areas of buildings classified by the NCC as Class 9b Used for Public Transport

Disability Standards for Education

NCC

state, territory and local authority legislation, regulations and planning requirements.

Access and use requirements may include:

doors, including:

automatic and manual operating systems

clear widths

closer strength

door furniture

entry control and security system access

thresholds

external approaches to the premises, including:

general safety

handrails

lighting

parking

ramps and gradients

steps

surfaces

vehicle setting down

horizontal circulation, including corridor widths, circulation areas, and obstructions

vertical circulation, including platform lifts and stair lifts

sanitary facilities, including:

accessibility of WCs, including size, location and fittings

alerting systems

laundry facilities

shower room

wash facilities

escape and evacuation facilities

lighting, including:

internal and external lighting

lighting for sign language interpreters

acoustics

assistive listening systems

communication access real-time translation (CART)

good listening environments

information and communication systems

finishes

fixtures and fittings

signage and other forms of wayfinding.

Specialist areas may include:

acoustics and hearing augmentation

architectural or building design

biomechanics

emergency preparedness

gerontology

heritage

legal

occupational therapy

orientation and mobility

provisions in buildings for occupants with the potential for self-harm

psychiatry.