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Evidence Guide: CPPCCL3009A - Restore smoke damaged carpet

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPCCL3009A - Restore smoke damaged carpet

What evidence can you provide to prove your understanding of each of the following citeria?

Assess area to be treated.

  1. Area to be treated is assessed and work order reviewed according to company requirements, and issues are clarified with appropriate persons.
  2. Hazards are identified and risks controlled in the work site according to company, legislative and occupational health and safety (OHS) requirements.
  3. Type, condition and colour-fastness of carpet are identified by observation and/or testing according to company requirements.
  4. Type of smoke damage is identified by observation and according to work order and company requirements.
  5. Cleaning/restoration techniques are selected according to work order and company requirements.
  6. Size and usage pattern of work site are determined to ensure safety of personnel and efficient use of equipment and chemicals.
  7. Pre-existing damage is identified and reported to appropriate persons according to company requirements.
Area to be treated is assessed and work order reviewed according to company requirements, and issues are clarified with appropriate persons.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Hazards are identified and risks controlled in the work site according to company, legislative and occupational health and safety (OHS) requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Type, condition and colour-fastness of carpet are identified by observation and/or testing according to company requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Type of smoke damage is identified by observation and according to work order and company requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Cleaning/restoration techniques are selected according to work order and company requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Size and usage pattern of work site are determined to ensure safety of personnel and efficient use of equipment and chemicals.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Pre-existing damage is identified and reported to appropriate persons according to company requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by observing practical demonstration of restoring smoke damage on at least two different types of carpet.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

identify type and characteristics of carpet

select cleaning equipment and chemicals

apply safe and efficient cleaning and restoration methods

achieve outcomes in relation to customer work order and company requirements

comply with company and legislative requirements.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context and must comply with relevant regulatory or Australian standards’ requirements.

Resource implications for assessment include access to:

suitable venue with carpet

equipment operating manuals and MSDS

PPE

suitable equipment and chemicals

assessment instruments, including personal planner and assessment record book

work order instructions, work plans, schedules and policy documents.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

This unit could be assessed on its own or in combination with other units relevant to the job function, such as:

CPPCCL3015A Perform advanced stain removal.

Required Skills and Knowledge

Required skills

customer service skills to:

establish rapport with clients

gain clients’ trust

analytical skills to:

analyse carpet composition

assess carpet suitability for cleaning and restoration

classify fibres, soil and stains

select chemicals to suit carpet type

select cleaning strategies

interpersonal skills to relate to people from a range of backgrounds

language, literacy and numeracy skills to:

communicate clearly and concisely verbally and in writing

explain carpet-cleaning processes and expected outcomes to clients

perform mathematical calculations required for:

calculating areas

diluting and mixing chemicals

read and interpret directions and safety instructions, including:

chemical labels

equipment manuals

material safety data sheets (MSDS)

request advice or further information

seek and receive feedback

source, organise and record information

problem-solving skills to manage contingencies

self-management skills to work alone and in a team

skills to work safely when:

handling and disposing of chemicals

identifying hazards and controlling risks

manual handling

using extraction cleaning techniques

Required knowledge

carpet characteristics, including:

carpet construction

features of fibres

carpet restoration methods

cleaning options for carpet, including:

pre-spotting and stain-removal methods

range of cleaning equipment and chemicals, including:

extraction cleaning

low environmental-impact chemicals

low-moisture

water-efficient methods

company management structure and procedures, including:

biological and viral control

emergency response and evacuation procedures

environmental protection procedures

injury, dangerous occurrence and incident reporting

OHS procedures

quality systems

legislation, regulations, codes of practice and industry advisory standards that apply to the restoration of smoke damaged carpets

safe work practices for using:

chemicals

equipment, including PPE

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Work order information may include:

access to work site, including:

access and egress points

timing of access

budget allocations

completion times and dates

human resource requirements to complete the work tasks

job requirements and tasks

legislative and local government requirements, including environmental protection requirements

OHS requirements and emergency response procedures

requirements for working in isolated and remote locations

resource requirements, such as equipment and materials

specific client requirements, such as:

relationships with other activities

dress and presentation requirements

use of signage and barriers

work schedules

work site contact persons.

Company requirements may include:

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badge, card or pass

company policies and procedures, including:

access and equity policy, principles and practice

OHS policies and procedures, including control procedures

maintenance procedures for equipment and PPE

those relating to own role, responsibility and delegation

work site access security clearance procedures

company service standards

dress and presentation requirements

duty of care, code of conduct, and code of ethics

emergency response and evacuation procedures

employer and employee rights and responsibilities

environmental protection requirements

personnel practices and guidelines

quality and continuous improvement processes and standards

records and information systems and processes

training materials (induction, refresher and new skills)

use of contractors.

Appropriate persons may include:

clients

colleagues

managers

persons in control of work sites

supervisors.

Hazards may include:

allergic reactions to chemicals and equipment, including latex allergies

biological and animal waste

bites and stings

blood and blood-stained products

confined and restricted spaces

contaminated clothing, materials and equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from:

cables

electrical fittings:

switches

lights

untested electrical equipment

fatigue

fire

gas

heights

inadequate lighting and ventilation

infectious and zoonotic diseases, such as:

Q fever

scabies

mobile equipment and vehicle hazards around plant and vehicles

moving or unguarded machinery and parts

noise

occupational violence and bullying

poor personal hygiene practices

spill, splash and spray

release of substances with negative environmental impact

synergistic chemical reactions, such as:

hazardous incompatibility

reactivity

syringes or other sharps

ultraviolet light

unsafe manual-handling techniques, including awkward and repetitive postures

unsafe underfoot conditions, such as slippery, uneven and rough surfaces

unrestricted people access

waste and waste disposal

work in extremes of temperature

work in unfamiliar, isolated or remote environments.

Legislative requirements may include:

Australian standards, quality assurance and certification requirements

award and enterprise agreements

industry advisory standards and codes, such as:

building codes

dangerous goods codes

relevant commonwealth, state and territory legislation and local government regulations that affect company operation, including:

anti-discrimination and diversity

chemical controls

chemical registers and manifests

consumer protection

energy conservation

environmental protection

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations

privacy

public health

trade practices

water conservation

workplace consultative arrangements.

Occupational health and safety (also known as workplace health and safety) requirements may relate to:

allergic reactions, such as contact dermatitis

communication devices for remote and isolated locations, such as:

mobile phone

two-way radio

dermatoxicological control and prevention measures

emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances

hazard identification and risk assessment mechanisms

health surveillance and monitoring, such as regular blood testing

hierarchy of hazard control procedures

injury and dangerous occurrence reporting

maintaining clear access ways

national and industry standards and codes of practice

OHS control procedures, such as:

health and safety plans

job plans

job safety analyses

risk assessments

safe operating practices and procedures

safe system of work statements

safe work instructions

work method statements

routes of entry and potential symptoms of exposure to chemicals

safe work practices for equipment, PPE and chemical storage, including interpretation of:

MSDS

hazardous substance information, such as long latency periods

safety training, induction and refresher training

selection and use of PPE and clothing appropriate to the hazard

ultraviolet light

up-to-date electrical test and tag compliance

use of chemicals according to MSDS

use of residual current devices

use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals.

Carpet may include carpet, mats and rugs made from:

mixed blends

natural fibres, such as:

organic (plant) fibres, such as cotton and sisal

silk

wool

synthetic fibres, such as:

acrylic

nylon

polyester

polypropylene.

Testing may include:

burn test

chemical test

sink and float test.

Smoke damage may include:

carbon

oil

soot

water.

Cleaning/restoration techniques may include:

low-water usage

pre-spraying

rotary scrubbing

spot cleaning

using extraction tool

vacuuming to prepare work site.

Personnel may include:

client’s staff members

colleagues

general public

venue, facility, or shopping centre staff and/or management.

Equipment may include:

carpet-cleaning bonnets and hand bonnets

carpet-drying equipment, such as air movers and drying bonnets

carpet rakes

carpet spot-cleaning kits

cloths, such as towelling

extraction units, such as:

self-contained

vehicle-mounted

garbage bins

measuring equipment, such as jugs and cups

mops

plastic coasters or polystyrene blocks

rotary or cylindrical scrubbing machines

safety signage

scrapers and spatulas

selected tools and hand tools

sponges

spray equipment

stair tools

trigger sprayers

vacuum cleaners, such as:

upright

vehicle-mounted

double-action

waste recovery tanks.

Chemicals may include:

acid cleaners

alkaline cleaners

low environmental-impact chemicals

neutral cleaners

solvent cleaners

specialised cleaners.

Personal protective equipment may include:

ear muffs and plugs

gloves, such as non-permeable

high-visibility vests and clothing

overalls and other protective clothing

respirators

safety glasses or goggles

safety shoes

splash-proof face masks

sun protection

tongs

ultraviolet protection

wet-work clothing.

Manufacturer specifications may include:

equipment operating manuals

instructional guides

MSDS

other resources supplied by the manufacturer, such as:

laminated cards

notices

wall posters

product labels

safety instructions pre-printed on equipment.

Signage and barriers may include:

physical barriers and restraints erected to restrict access to a site

signs complying with legislative requirements and Australian standards, warning of danger or adverse conditions, including:

cleaning in progress

hazardous chemicals in use or present in work area.

Work restrictions may include:

amount of cleaning anticipated

client activity

employee level of literacy and communication skills

faulty or inappropriate equipment

site accessibility

site hazards

skills of the work unit or team

staffing resources

time limitations.

Soil types may be wet or dry and include:

beverages

blood

candle wax

chewing gum

dye stuffs

food

glue

grease

human and/or animal waste

hydrocarbons

industrial and chemical waste

lipstick

medicine

mud and dirt

nail polish

oil

paint

plant stains

shoe polish

smoke

soot.

Waste may be either solid or liquid and include:

chemicals past expiry date

litter

machine or vehicle exhaust emissions

obsolete equipment

packaging

soil

used containers

used or contaminated PPE

used or unused chemicals.

Environmental requirements may include:

clean-up, containment and isolation

company policies and guidelines

emergency chemical spill control measures

environmental protection agency and requirements of government departments, such as:

agriculture

emergency services

national parks and wildlife

hazardous materials handling

local government regulations and by-laws

low-energy carpet-cleaning methods

low environmental-impact chemicals

low water-use equipment and other water-efficient cleaning methods

non-chemical carpet-cleaning methods.