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Evidence Guide: CPPCLO2015A - Maintain furniture, fittings and room dressing

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPCLO2015A - Maintain furniture, fittings and room dressing

What evidence can you provide to prove your understanding of each of the following citeria?

Assess area and items to be cleaned.

  1. Area to be cleaned is assessed, work order is reviewed according to company requirements, and issues are clarified with appropriate persons.
  2. Hazards are identified and risks controlled in work site according to company, legislative, and occupational health and safety (OHS) requirements.
  3. Type and condition of furniture, fittings and loose items are identified by observation according to work order and company requirements.
  4. Soil type is identified by observation according to work order and company requirements.
  5. Cleaning techniques for surfaces of the furniture, fittings and loose items are selected according to work order and company requirements.
  6. Size and usage pattern of work site are determined to ensure safety of personnel, continued operation of office equipment, and efficient use of cleaning equipment and chemicals.
  7. Pre-existing damage is identified and reported to appropriate persons according to company requirements.
Area to be cleaned is assessed, work order is reviewed according to company requirements, and issues are clarified with appropriate persons.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Hazards are identified and risks controlled in work site according to company, legislative, and occupational health and safety (OHS) requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Type and condition of furniture, fittings and loose items are identified by observation according to work order and company requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Soil type is identified by observation according to work order and company requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Cleaning techniques for surfaces of the furniture, fittings and loose items are selected according to work order and company requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Size and usage pattern of work site are determined to ensure safety of personnel, continued operation of office equipment, and efficient use of cleaning equipment and chemicals.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Pre-existing damage is identified and reported to appropriate persons according to company requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by observing at least two different practical demonstrations of maintaining furniture, fittings and room dressing.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

identify type and characteristics of furniture, fittings and loose items and their surfaces

select cleaning equipment and chemicals

use safe and efficient cleaning methods

comply with company and legislative requirements

achieve outcomes in relation to customer work order and company requirements.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.

Resource implications for assessment include access to:

suitable work site or venue with a range of furniture and fittings

suitable equipment and chemicals

PPE

equipment operating manuals and MSDS

work order instructions, work plans and schedules

assessment instruments, including personal planner and assessment record book.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

This unit could be assessed on its own or in combination with other units relevant to the job function, such as:

CPPCLO3016A Wash furniture and fittings.

Required Skills and Knowledge

Required skills

customer service skills to:

establish rapport with clients

gain clients’ trust

identify client expectations

interpersonal skills to relate to people from a range of backgrounds

language, literacy and numeracy skills to:

communicate clearly and concisely verbally and in writing

perform mathematical calculations required for diluting and mixing chemicals as specified on product labels

read and interpret directions and safety instructions, including:

chemical labels

equipment manuals

material safety data sheets (MSDS)

request advice or further information

seek and receive feedback

source, organise and record information

observation skills to:

identify soil and stains

identify surface types to determine cleaning method

problem-solving skills to manage contingencies

skills to work safely when:

handling and disposing of chemicals

handling and disposing of contaminated and toxic waste

identifying hazards and controlling risks

manual handling

using equipment for cleaning

self-management skills to work alone and in a team

Required knowledge

cleaning chemicals and equipment for cleaning furniture and fittings

cleaning methods, including:

methods for various types of furniture and fittings

pre-spotting and stain removal

company management structure and procedures, including:

biological and viral control

emergency response and evacuation procedures

environmental protection procedures

injury, dangerous occurrence and incident reporting

OHS procedures

quality systems

legislation, regulations, codes of practice and industry advisory standards that apply to maintain furniture, fittings and room dressing, including OHS legislation

routes of entry and potential symptoms of exposure to chemicals

safe work practices for using:

chemicals

equipment, including PPE

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Work order information may include:

access to work site, including:

access and egress points

timing of access

budget allocations

completion times and dates

human resource requirements to complete the work tasks

job requirements and tasks

legislative and local government requirements

OHS requirements and emergency response procedures

requirements for working in isolated and remote locations

resource requirements, such as equipment and materials

specific client requirements, such as:

dress and presentation requirements

relationships with other activities

use of signage and barriers

work schedules

work site contact persons

work site requirements for specific industries, such as:

hospitals and medical centres

nursing homes

retail food courts

schools

tourism and hospitality.

Company requirements may include:

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badges, cards or passes

company policies and procedures, including:

access and equity policy, principles and practice

OHS policies and procedures, including control procedures

maintenance procedures for equipment and PPE

those relating to own role, responsibility and delegation

work site access security clearance procedures

company service standards

dress and presentation requirements

duty of care, code of conduct, and code of ethics

emergency response and evacuation procedures

employer and employee rights and responsibilities

environmental protection procedures

personnel practices and guidelines

quality and continuous improvement processes and standards

records and information systems and processes

training materials (induction, refresher and new skills)

use of contractors.

Appropriate persons may include:

clients

colleagues

managers

persons in control of work sites

supervisors.

Hazards may include:

allergic reactions to chemicals or equipment, including latex allergies

biological and animal waste

bites and stings

blood and blood-stained products

confined or restricted spaces

contaminated clothing, materials or equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from:

cables

electrical fittings:

switches

lights

untested electrical equipment

fatigue

fire

gas

heights

inadequate lighting and ventilation

infectious and zoonotic diseases, such as:

Q fever

scabies

mobile equipment and vehicle hazards around plant and vehicles

moving or unguarded parts

noise

occupational violence and bullying

poor personal hygiene practices

spill, splash and spray

release of substances with negative environmental impact

synergistic chemical reactions, such as:

hazardous incompatibility

reactivity

syringes or other sharps

temperature extremes

ultraviolet light

unsafe manual-handling techniques, including awkward and repetitive postures

unsafe underfoot conditions, such as slippery, uneven and rough surfaces

work in unfamiliar isolated or remote environments.

Legislative requirements may include:

Australian standards, quality assurance and certification requirements

award and enterprise agreements

industry advisory standards and codes, such as:

building codes

dangerous goods codes

relevant commonwealth, state and territory legislation and local government regulations affecting company operation, including:

anti-discrimination and diversity policies

chemical controls

chemical registers and manifests

consumer protection

energy conservation

environmental protection

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations

privacy

public health

trade practices

water conservation

workplace consultative arrangements.

Occupational health and safety (also known as workplace health and safety) requirements may relate to:

allergic reactions, such as contact dermatitis

communication devices for remote and isolated locations, such as:

mobile phone

two-way radio

dermatoxicological control and prevention measures

emergency procedures for eye and skin contact, and inhalation and ingestion of toxic substances

hazard identification and risk assessment mechanisms

health surveillance and monitoring, such as regular blood testing

hierarchy of hazard control procedures

maintaining clear access

national and industry standards and codes of practice

OHS control procedures, such as:

health and safety plans

job plans

job safety analyses

risk assessments

safe operating practices and procedures

safe system of work statements

safe work instructions

work method statements

reporting injury and dangerous occurrences

routes of entry and potential symptoms of exposure to chemicals

safe work practices for equipment, PPE and chemical storage, including interpretation of:

MSDS

hazardous substance information, such as long latency periods

safety training, induction and refresher training

selection and use of PPE and clothing appropriate to the hazard

ultraviolet light

up-to-date electrical test and tag compliance

use of chemicals according to MSDS

use of residual current devices

use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals.

Furniture, fittings and loose items may include:

furniture and fittings, such as:

air conditioning vents

bars

beds

bedside cupboards

benches

blinds

ceiling fans

chairs

clocks

compactus

computers and associated equipment

curtains

desks

displays

door handles

doors

electrical items, including jugs and microwaves

filing cabinets

grilles

lamps

light fittings

light switches

ornaments

picture frames

railings

refrigerators

shelves

skirting

stoves

tables

telephone handsets

vents

walls

window sills

work stations

loose items, such as:

ashtrays

bins

books and magazines

calculators

cups and saucers

desk calendars

electrical leads

food and drink containers

kitchen implements

mats

mugs

personal photos

phone indexes

radios

recognition awards

tissue boxes

wall charts.

Soil types can be wet or dry and may include:

beverages

blood

blue tack

candle wax

chewing gum

cobwebs

dust

food

glue

grease

human and animal waste

lipstick

medicine

mud and dirt

nail polish

paint

shoe polish.

Cleaning techniques may include:

dry wiping

dusting

low-water cleaning methods, such as using microfibre cleaning products

polishing

spot cleaning

vacuuming

wet wiping.

Surfaces may include:

fabric upholstery

glass

laminate

leather

metal

paint

plastic

polyresin

tiles

timber

vinyl.

Personnel may include:

client’s staff members

colleagues

general public

venue, facility, shopping centre staff and management.

Equipment may include:

access equipment, such as ladders

alcohol wipes

buckets

damp cloths

dust extraction tools, such as wall mates and fridge dusters

lint-free dusters, such as lamb’s wool and feather dusters

lint-free polishing cloths, such as cotton and colour-fast cloths

microfibre products

mini mops

oil impregnated cloths

polishing cloths

scourers.

Chemicals may include:

acid cleaners

alkaline cleaners

low environmental-impact chemicals

neutral cleaners

solvent cleaners.

Personal protective equipment may include:

ear muffs and plugs

gloves, such as non-permeable

goggles

high-visibility vests and clothing

overalls and other protective clothing

respirators

safety glasses

safety shoes

splash-proof face masks

sun protection

tongs

ultraviolet protection

wet-work clothing.

Manufacturer specifications may include:

equipment operating manuals

instructional guides

MSDS

other resources supplied by the manufacturer, such as:

laminated cards

notices

wall posters

product labels

safety instructions pre-printed on equipment.

Signage and barriers may include:

physical barriers and restraints erected to restrict access to a site

signs complying with legislative requirements and Australian standards warning of danger or adverse conditions, including:

cleaning in progress

hazardous chemicals in use or present in work area.

Work restrictions may include:

amount of cleaning anticipated

client activity

employee level of literacy and communication skills

faulty or inappropriate equipment

site accessibility

site hazards

skills of work unit or team

staffing resources

time limitations.

Dressing of the room or work area is usually performed in:

boardrooms

food courts

function rooms

hospital wards

hotels

lounges

merchandising areas

motels

offices

public areas.

Waste may be either solid or liquid and include:

chemicals past expiry date

dry waste, such as fluff and lint

liquid waste

litter

obsolete equipment

packaging

soil

used cleaning cloths

used containers

used or contaminated PPE

used or unused chemicals.

Environmental requirements may include:

clean-up, containment and isolation

company policies and guidelines

emergency chemical spill control measures

environmental protection agency and requirements of government departments, such as:

agriculture

emergency services

hazardous materials handling

local government regulations and by-laws

low-energy cleaning methods

low environmental-impact chemicals

low-moisture cleaning methods

low water-use equipment and water-efficient cleaning methods

non-chemical cleaning methods.