Prepare rooms for guests and residents Evidence Guide

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Evidence Guide: CPPCLO3044 - Prepare rooms for guests and residents

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

CPPCLO3044 - Prepare rooms for guests and residents

What evidence can you provide to prove your understanding of each of the following citeria?

Plan and prepare to service guest room.

Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements.
Cleaning methods are selected according to job requirements.
Equipment required for room cleaning is selected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work.
Required cleaning chemicals are selected, prepared and loaded safely on to cleaning trolley.
Personal protective equipment (PPE) is selected and used according to manufacturer specifications, and health and safety and company requirements.
Pre-existing damage to room and contents is identified and reported according to company requirements.
Signs and barricades are selected and installed according to health and safety, and company requirements.

Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements.

Completed
Date:

Teacher:

Evidence:

Cleaning methods are selected according to job requirements.

Completed
Date:

Teacher:

Evidence:

Equipment required for room cleaning is selected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work.

Completed
Date:

Teacher:

Evidence:

Required cleaning chemicals are selected, prepared and loaded safely on to cleaning trolley.

Completed
Date:

Teacher:

Evidence:

Personal protective equipment (PPE) is selected and used according to manufacturer specifications, and health and safety and company requirements.

Completed
Date:

Teacher:

Evidence:

Pre-existing damage to room and contents is identified and reported according to company requirements.

Completed
Date:

Teacher:

Evidence:

Signs and barricades are selected and installed according to health and safety, and company requirements.

Completed
Date:

Teacher:

Evidence:

Inspect rooms.

Rooms are accessed in the correct order and with minimum disruption to guests or residents.
Guest or resident items left in vacated rooms are collected and stored according to company requirements.
Pests are identified promptly and action is taken to eliminate them according to safety and company procedures.
Unusual and suspect items or occurrences are reported promptly according to company procedures.

Rooms are accessed in the correct order and with minimum disruption to guests or residents.

Completed
Date:

Teacher:

Evidence:

Guest or resident items left in vacated rooms are collected and stored according to company requirements.

Completed
Date:

Teacher:

Evidence:

Pests are identified promptly and action is taken to eliminate them according to safety and company procedures.

Completed
Date:

Teacher:

Evidence:

Unusual and suspect items or occurrences are reported promptly according to company procedures.

Completed
Date:

Teacher:

Evidence:

Clean and service rooms.

Linen is removed from beds, checked for stains and damage, and transferred for cleaning.
Clean bed linen is fitted according to job requirements.
Furniture, fixtures and fittings are cleaned according to client requirements.
Room supplies for each room are checked and replenished or replaced according to client requirements.
Signs and barricades are removed according to health and safety, and company requirements.

Linen is removed from beds, checked for stains and damage, and transferred for cleaning.

Completed
Date:

Teacher:

Evidence:

Clean bed linen is fitted according to job requirements.

Completed
Date:

Teacher:

Evidence:

Furniture, fixtures and fittings are cleaned according to client requirements.

Completed
Date:

Teacher:

Evidence:

Room supplies for each room are checked and replenished or replaced according to client requirements.

Completed
Date:

Teacher:

Evidence:

Signs and barricades are removed according to health and safety, and company requirements.

Completed
Date:

Teacher:

Evidence:

Clean and safety check equipment, and store equipment and chemicals.

Equipment and PPE are cleaned, safety checked and stored according to manufacturer specifications and environmental, health and safety, and company requirements.
Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety, and company requirements.

Equipment and PPE are cleaned, safety checked and stored according to manufacturer specifications and environmental, health and safety, and company requirements.

Completed
Date:

Teacher:

Evidence:

Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety, and company requirements.

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.		Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Plan and prepare to service guest room.	1.1.	Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements.
		1.2.	Cleaning methods are selected according to job requirements.
		1.3.	Equipment required for room cleaning is selected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work.
		1.4.	Required cleaning chemicals are selected, prepared and loaded safely on to cleaning trolley.
		1.5.	Personal protective equipment (PPE) is selected and used according to manufacturer specifications, and health and safety and company requirements.
		1.6.	Pre-existing damage to room and contents is identified and reported according to company requirements.
		1.7.	Signs and barricades are selected and installed according to health and safety, and company requirements.
2.	Inspect rooms.	2.1.	Rooms are accessed in the correct order and with minimum disruption to guests or residents.
		2.2.	Guest or resident items left in vacated rooms are collected and stored according to company requirements.
		2.3.	Pests are identified promptly and action is taken to eliminate them according to safety and company procedures.
		2.4.	Unusual and suspect items or occurrences are reported promptly according to company procedures.
3.	Clean and service rooms.	3.1.	Linen is removed from beds, checked for stains and damage, and transferred for cleaning.
	Clean and service rooms.	3.2.	Clean bed linen is fitted according to job requirements.
		3.3.	Furniture, fixtures and fittings are cleaned according to client requirements.
		3.4.	Room supplies for each room are checked and replenished or replaced according to client requirements.
		3.5.	Signs and barricades are removed according to health and safety, and company requirements.
4.	Clean and safety check equipment, and store equipment and chemicals.	4.1.	Equipment and PPE are cleaned, safety checked and stored according to manufacturer specifications and environmental, health and safety, and company requirements.
		4.2.	Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety, and company requirements.

Required Skills and Knowledge

Elements describe the essential outcomes.		Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Plan and prepare to service guest room.	1.1.	Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements.
		1.2.	Cleaning methods are selected according to job requirements.
		1.3.	Equipment required for room cleaning is selected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work.
		1.4.	Required cleaning chemicals are selected, prepared and loaded safely on to cleaning trolley.
		1.5.	Personal protective equipment (PPE) is selected and used according to manufacturer specifications, and health and safety and company requirements.
		1.6.	Pre-existing damage to room and contents is identified and reported according to company requirements.
		1.7.	Signs and barricades are selected and installed according to health and safety, and company requirements.
2.	Inspect rooms.	2.1.	Rooms are accessed in the correct order and with minimum disruption to guests or residents.
		2.2.	Guest or resident items left in vacated rooms are collected and stored according to company requirements.
		2.3.	Pests are identified promptly and action is taken to eliminate them according to safety and company procedures.
		2.4.	Unusual and suspect items or occurrences are reported promptly according to company procedures.
3.	Clean and service rooms.	3.1.	Linen is removed from beds, checked for stains and damage, and transferred for cleaning.
	Clean and service rooms.	3.2.	Clean bed linen is fitted according to job requirements.
		3.3.	Furniture, fixtures and fittings are cleaned according to client requirements.
		3.4.	Room supplies for each room are checked and replenished or replaced according to client requirements.
		3.5.	Signs and barricades are removed according to health and safety, and company requirements.
4.	Clean and safety check equipment, and store equipment and chemicals.	4.1.	Equipment and PPE are cleaned, safety checked and stored according to manufacturer specifications and environmental, health and safety, and company requirements.
		4.2.	Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety, and company requirements.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also:

prepare three of the following rooms for guests:

balcony

bathroom

bedroom

kitchen

lounge room

for each of the above rooms, replenish two of the following different room supplies:

bathroom supplies

crockery and cutlery

fridge supplies

glassware

linen

local information

magazines and newspapers

stationery

tea, coffee and sugar.

In doing the above work, the person must:

identify site hazards and control risks before commencing the task

select and prepare equipment required for the task, including personal protective equipment (PPE)

use safe and efficient cleaning methods.

A person demonstrating competency in this unit must demonstrate knowledge of:

cleaning chemicals and equipment for cleaning room furniture, fixtures and fittings

cleaning methods, including:

methods for various types of furniture, fixtures and fittings

pre-spotting and stain removal

key requirements of legislation, regulations, codes of practice and industry advisory standards when preparing rooms for guests and residents, including:

privacy requirements

health and safety requirements

safe handling techniques for working with hazardous chemicals, including:

emergency chemical spill control measures

routes of entry and potential symptoms of exposure to chemicals

safe methods for diluting chemicals

working according to safety data sheets (SDS).

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Hazards that must be assessed include:	biological and environmental contaminants chemical exposure via absorption, ingestion and inhalation chemical reactivity dust and fibre particulates electrical environmental allergens explosions fatigue fire manual handling noise poor ventilation slips, trips and falls syringes and sharps working in confined spaces.
Health and safety requirements must include:	access to communication devices when working alone compliance with Safe Work Australia regulations and guidelines electrical equipment test and tag compliance emergency response procedures environmental controls hazard signs and barricades health and safety induction and refresher training manual handling techniques processes for safely dispensing chemicals risk assessment procedures, including: hazardous chemicals register hierarchy of control job safety analyses (JSA) for low-risk situations safe work method statements (SWMS) for high-risk situations incident reporting SDS selection and use of required PPE storage and maintenance of equipment according to manufacturer specifications use of first aid according to SDS information.
Equipment must include at least two of the following:	brushes buckets cleaning and polishing cloths mops vacuum cleaners.
Rooms must include at least three of the following:	balcony bathroom bedroom kitchen lounge room.
Personal protective equipment must include at least two of the following:	disposable respirators eye protection gloves masks safety shoes sun protection.
Furniture, fixtures and fittings must include at least three of the following:	desks floor surfaces light fittings mirrors and glassware refrigerators shelving soft furnishings telephones televisions wardrobes.
Room supplies must include at least two of the following:	bathroom supplies crockery and cutlery fridge supplies glassware linen local information magazines and newspapers stationery tea, coffee and sugar.

NTISthis.com

Evidence Guide: CPPCLO3044 - Prepare rooms for guests and residents

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

CPPCLO3044 - Prepare rooms for guests and residents

Plan and prepare to service guest room.

Inspect rooms.

Clean and service rooms.

Clean and safety check equipment, and store equipment and chemicals.

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _