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Evidence Guide: CPPCLO4001 - Induct cleaning staff

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPCLO4001 - Induct cleaning staff

What evidence can you provide to prove your understanding of each of the following citeria?

Plan and prepare for cleaning team induction.

  1. Information relating to work site cleaning requirements is obtained and analysed, and items relevant to cleaning team are noted for inclusion in induction.
  2. Arrangements for induction tour are negotiated and confirmed with client and induction session is scheduled according to workplace requirements.
  3. Communication strategies that meet the needs of team members are identified for use in induction activities.
  4. Presentation, demonstrations and induction tour are planned, and personal notes and induction documentation for cleaning team are prepared.
  5. Cleaning team is notified of scheduled induction presentation and work site tour.
Information relating to work site cleaning requirements is obtained and analysed, and items relevant to cleaning team are noted for inclusion in induction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrangements for induction tour are negotiated and confirmed with client and induction session is scheduled according to workplace requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication strategies that meet the needs of team members are identified for use in induction activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Presentation, demonstrations and induction tour are planned, and personal notes and induction documentation for cleaning team are prepared.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cleaning team is notified of scheduled induction presentation and work site tour.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present induction information.

  1. Cleaning team members are introduced and roles and responsibilities are outlined.
  2. Client business activity, work site location, and cleaning requirements are explained to cleaning team.
  3. Documentation relating to cleaning task details is distributed and explained.
Cleaning team members are introduced and roles and responsibilities are outlined.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client business activity, work site location, and cleaning requirements are explained to cleaning team.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documentation relating to cleaning task details is distributed and explained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct work site induction tour.

  1. Work site access and security details are explained and cleaning team members are introduced to relevant site personnel.
  2. Work site areas are identified, cleaning techniques specific to each area are demonstrated, and coaching is provided to team members as required.
  3. Work site health, safety and environmental requirements and emergency procedures are identified and explained.
  4. Questions from cleaning team members are invited and addressed throughout induction tour and demonstrations.
  5. Cleaning team members’ understanding of client and work site requirements is confirmed and further explanation, demonstrations and coaching are provided as required.
Work site access and security details are explained and cleaning team members are introduced to relevant site personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work site areas are identified, cleaning techniques specific to each area are demonstrated, and coaching is provided to team members as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work site health, safety and environmental requirements and emergency procedures are identified and explained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Questions from cleaning team members are invited and addressed throughout induction tour and demonstrations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cleaning team members’ understanding of client and work site requirements is confirmed and further explanation, demonstrations and coaching are provided as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Plan and prepare for cleaning team induction.

1.1.

Information relating to work site cleaning requirements is obtained and analysed, and items relevant to cleaning team are noted for inclusion in induction.

1.2.

Arrangements for induction tour are negotiated and confirmed with client and induction session is scheduled according to workplace requirements.

1.3.

Communication strategies that meet the needs of team members are identified for use in induction activities.

1.4.

Presentation, demonstrations and induction tour are planned, and personal notes and induction documentation for cleaning team are prepared.

1.5.

Cleaning team is notified of scheduled induction presentation and work site tour.

2.

Present induction information.

2.1.

Cleaning team members are introduced and roles and responsibilities are outlined.

2.2.

Client business activity, work site location, and cleaning requirements are explained to cleaning team.

2.3.

Documentation relating to cleaning task details is distributed and explained.

3.

Conduct work site induction tour.

3.1.

Work site access and security details are explained and cleaning team members are introduced to relevant site personnel.

3.2.

Work site areas are identified, cleaning techniques specific to each area are demonstrated, and coaching is provided to team members as required.

3.3

Work site health, safety and environmental requirements and emergency procedures are identified and explained.

3.4.

Questions from cleaning team members are invited and addressed throughout induction tour and demonstrations.

3.5.

Cleaning team members’ understanding of client and work site requirements is confirmed and further explanation, demonstrations and coaching are provided as required.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Plan and prepare for cleaning team induction.

1.1.

Information relating to work site cleaning requirements is obtained and analysed, and items relevant to cleaning team are noted for inclusion in induction.

1.2.

Arrangements for induction tour are negotiated and confirmed with client and induction session is scheduled according to workplace requirements.

1.3.

Communication strategies that meet the needs of team members are identified for use in induction activities.

1.4.

Presentation, demonstrations and induction tour are planned, and personal notes and induction documentation for cleaning team are prepared.

1.5.

Cleaning team is notified of scheduled induction presentation and work site tour.

2.

Present induction information.

2.1.

Cleaning team members are introduced and roles and responsibilities are outlined.

2.2.

Client business activity, work site location, and cleaning requirements are explained to cleaning team.

2.3.

Documentation relating to cleaning task details is distributed and explained.

3.

Conduct work site induction tour.

3.1.

Work site access and security details are explained and cleaning team members are introduced to relevant site personnel.

3.2.

Work site areas are identified, cleaning techniques specific to each area are demonstrated, and coaching is provided to team members as required.

3.3

Work site health, safety and environmental requirements and emergency procedures are identified and explained.

3.4.

Questions from cleaning team members are invited and addressed throughout induction tour and demonstrations.

3.5.

Cleaning team members’ understanding of client and work site requirements is confirmed and further explanation, demonstrations and coaching are provided as required.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also:

conduct an induction presentation and tour at a work site for a cleaning team consisting of a minimum of three members

document the above induction presentation

interpret client, legislative and workplace requirements and apply to induction presentation and documentation.

The above induction presentation must involve the following four different areas to be cleaned:

wet area

food service area

general office area

public area.

A person demonstrating competency in this unit must demonstrate knowledge of:

cleaning techniques, and associated equipment and materials, suitable for different types of areas within work sites

communication and presentation techniques for presenting induction information to team members

information required in order to assess cleaning contract requirements and include required information in induction, including:

client service level agreement

health, safety and environmental protection legislation

workplace policies and procedures, including sustainability policies

work site information, including:

access and security arrangements

numbers and types of areas to be cleaned

storage areas for cleaning supplies

client requirements relating to cleaning schedules and tasks for different types of areas within work sites

safe handling and operating procedures for cleaning equipment and materials, including cleaning chemicals.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Work site must include:

wet areas

food service areas

general office areas

public areas.

Induction tour must include:

access to, and security requirements of, work site

areas to be cleaned and cleaning techniques to be used

introduction to work site personnel

supplies to be used and storage arrangements.

Induction documentation must include at least three of the following:

cleaning equipment colour-coding conventions

company policies and procedures relating to cleaner’s work attendance

emergency contact numbers

hazard and incident reporting requirements

safety requirements

site map.

Cleaning task details must include:

methods

schedules

material and equipment storage.

Work site health and safety must include:

access to communication devices when working alone

compliance with Safe Work Australia regulations and guidelines

electrical equipment test and tag compliance

environmental controls

hazard signs and barricades

health and safety induction and refresher training

manual handling techniques

processes for safely dispensing chemicals

risk assessment procedures, including:

hierarchy of control

job safety analyses (JSA) for low-risk situations

safe work method statements (SWMS) for high-risk situations

incident reporting

safety data sheets (SDS)

selection and use of required personal protective equipment (PPE)

storage and maintenance of equipment according to manufacturer specifications

use of first aid according to SDS information.

Emergency procedures must include:

calling emergency numbers as required

use of first aid according to SDS information.