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Evidence Guide: CPPCMN3007 - Support leadership in the workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPCMN3007 - Support leadership in the workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Contribute to team effectiveness.

  1. Contributions are made to developing team plans, roles and responsibilities according to company requirements.
  2. Skills and knowledge of team members are identified, documented and used to enhance team performance according to company requirements.
  3. Interpersonal skills and communication techniques are used to facilitate open communication within team.
  4. Company policies and procedures, and legislative, environmental and health and safety requirements are conveyed to team members according to company requirements.
Contributions are made to developing team plans, roles and responsibilities according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Skills and knowledge of team members are identified, documented and used to enhance team performance according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpersonal skills and communication techniques are used to facilitate open communication within team.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Company policies and procedures, and legislative, environmental and health and safety requirements are conveyed to team members according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide leadership within the team.

  1. Assistance is provided to team members to achieve team and company objectives according to company requirements.
  2. Individuals and work teams are encouraged to participate in developmental opportunities according to company requirements.
  3. Coaching and mentoring are provided to team members to achieve team and company goals according to company requirements.
  4. Conflict situations in work team are identified and conflict-resolution strategies applied, according to company requirements.
  5. Causes of incomplete work are identified and documented, and improved work practices are discussed with individual or team according to company requirements.
Assistance is provided to team members to achieve team and company objectives according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individuals and work teams are encouraged to participate in developmental opportunities according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coaching and mentoring are provided to team members to achieve team and company goals according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conflict situations in work team are identified and conflict-resolution strategies applied, according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Causes of incomplete work are identified and documented, and improved work practices are discussed with individual or team according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Contribute to team effectiveness.

1.1.

Contributions are made to developing team plans, roles and responsibilities according to company requirements.

1.2.

Skills and knowledge of team members are identified, documented and used to enhance team performance according to company requirements.

1.3.

Interpersonal skills and communication techniques are used to facilitate open communication within team.

1.4.

Company policies and procedures, and legislative, environmental and health and safety requirements are conveyed to team members according to company requirements.

2.

Provide leadership within the team.

2.1.

Assistance is provided to team members to achieve team and company objectives according to company requirements.

2.2.

Individuals and work teams are encouraged to participate in developmental opportunities according to company requirements.

2.3.

Coaching and mentoring are provided to team members to achieve team and company goals according to company requirements.

2.4.

Conflict situations in work team are identified and conflict-resolution strategies applied, according to company requirements.

2.5.

Causes of incomplete work are identified and documented, and improved work practices are discussed with individual or team according to company requirements.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Contribute to team effectiveness.

1.1.

Contributions are made to developing team plans, roles and responsibilities according to company requirements.

1.2.

Skills and knowledge of team members are identified, documented and used to enhance team performance according to company requirements.

1.3.

Interpersonal skills and communication techniques are used to facilitate open communication within team.

1.4.

Company policies and procedures, and legislative, environmental and health and safety requirements are conveyed to team members according to company requirements.

2.

Provide leadership within the team.

2.1.

Assistance is provided to team members to achieve team and company objectives according to company requirements.

2.2.

Individuals and work teams are encouraged to participate in developmental opportunities according to company requirements.

2.3.

Coaching and mentoring are provided to team members to achieve team and company goals according to company requirements.

2.4.

Conflict situations in work team are identified and conflict-resolution strategies applied, according to company requirements.

2.5.

Causes of incomplete work are identified and documented, and improved work practices are discussed with individual or team according to company requirements.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also provide the following support to a workplace supervisor or manager:

participate in two team meetings, actively and constructively responding to group discussions

provide coaching or mentor support to one colleague

identify and resolve a conflict in the workplace using conflict resolution techniques and strategies according to company requirements

communicate effectively one-to-one and with a small group

actively contribute to two different team building activities in the workplace.

A person demonstrating competency in this unit must demonstrate knowledge of:

causes of stress or conflict in teams and strategies for identifying, managing and reducing them

company requirements and procedures relating to supporting leadership in the workplace, including:

codes of conduct

communication protocols

own role, responsibility and delegation requirements

reporting procedures

role and function of workplace teams

developmental opportunities available to team members and ways to access them, including:

apprenticeship opportunities

career pathways

in-house training programs

job rotations

mentoring opportunities

key requirements of legislation and regulations, including work health and safety (WHS) legislation and industrial awards and legislation in order to provide support to leadership

company goals, including:

budgetary and profit targets

company service standards

team development techniques.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Health and safety requirements must include at least six of the following:

access to communication devices when working alone

compliance with Safe Work Australia regulations and guidelines

electrical equipment test and tag compliance

emergency response procedures

environmental controls

hazard signs and barricades

health and safety induction and refresher training

manual handling techniques

processes for safely dispensing chemicals

risk assessment procedures, including:

hazardous chemicals register

hierarchy of control

job safety analyses (JSA) for low-risk situations

safe work method statements (SWMS) for high-risk situations

incident reporting

safety data sheets (SDS)

selection and use of required personal protective equipment (PPE)

storage and maintenance of equipment according to manufacturer specifications

use of first aid according to SDS information.