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Evidence Guide: CPPCMN4003 - Establish, develop and monitor teams

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPCMN4003 - Establish, develop and monitor teams

What evidence can you provide to prove your understanding of each of the following citeria?

Establish team.

  1. Company’s social, ethical and business standards are promoted to ensure those standards and legislative requirements are applied.
  2. Team communication requirements are established and communication methods are selected to meet team member needs, according to company requirements.
  3. Roles and tasks of team members are agreed through team consultation and negotiation, and recorded according to company requirements.
  4. Team and individual KPIs are established and communicated to team members, and recorded according to company requirements.
  5. Commitment of team members to key performance indicators (KPIs) is gained and maintained through consistent outlining and competent demonstration of workplace procedures.
Company’s social, ethical and business standards are promoted to ensure those standards and legislative requirements are applied.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Team communication requirements are established and communication methods are selected to meet team member needs, according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Roles and tasks of team members are agreed through team consultation and negotiation, and recorded according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Team and individual KPIs are established and communicated to team members, and recorded according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Commitment of team members to key performance indicators (KPIs) is gained and maintained through consistent outlining and competent demonstration of workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and support team outcomes.

  1. Team’s work performance is monitored against KPIs and team members are held accountable for completing activities and achieving required outcomes.
  2. Individual coaching is provided to team members in response to requests or as a result of team monitoring, as required.
  3. Individual or team member problems are discussed and issues resolved according to company requirements.
Team’s work performance is monitored against KPIs and team members are held accountable for completing activities and achieving required outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual coaching is provided to team members in response to requests or as a result of team monitoring, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual or team member problems are discussed and issues resolved according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop team performance.

  1. Opportunities for staff development and training are regularly promoted to staff according to company requirements.
  2. Development needs of team are identified, recorded and discussed with team members according to company requirements.
  3. Development activities and support materials that suit identified needs of team members are planned and scheduled according to company requirements.
  4. Improvements in team and individual work performance are monitored, recorded and rewarded according to company requirements.
Opportunities for staff development and training are regularly promoted to staff according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Development needs of team are identified, recorded and discussed with team members according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Development activities and support materials that suit identified needs of team members are planned and scheduled according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Improvements in team and individual work performance are monitored, recorded and rewarded according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Establish team.

1.1.

Company’s social, ethical and business standards are promoted to ensure those standards and legislative requirements are applied.

1.2.

Team communication requirements are established and communication methods are selected to meet team member needs, according to company requirements.

1.3.

Roles and tasks of team members are agreed through team consultation and negotiation, and recorded according to company requirements.

1.4.

Team and individual KPIs are established and communicated to team members, and recorded according to company requirements.

1.5.

Commitment of team members to key performance indicators (KPIs) is gained and maintained through consistent outlining and competent demonstration of workplace procedures.

2.

Monitor and support team outcomes.

2.1.

Team’s work performance is monitored against KPIs and team members are held accountable for completing activities and achieving required outcomes.

2.2.

Individual coaching is provided to team members in response to requests or as a result of team monitoring, as required.

2.3.

Individual or team member problems are discussed and issues resolved according to company requirements.

3.

Develop team performance.

3.1.

Opportunities for staff development and training are regularly promoted to staff according to company requirements.

3.2.

Development needs of team are identified, recorded and discussed with team members according to company requirements.

3.3.

Development activities and support materials that suit identified needs of team members are planned and scheduled according to company requirements.

3.4.

Improvements in team and individual work performance are monitored, recorded and rewarded according to company requirements.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Establish team.

1.1.

Company’s social, ethical and business standards are promoted to ensure those standards and legislative requirements are applied.

1.2.

Team communication requirements are established and communication methods are selected to meet team member needs, according to company requirements.

1.3.

Roles and tasks of team members are agreed through team consultation and negotiation, and recorded according to company requirements.

1.4.

Team and individual KPIs are established and communicated to team members, and recorded according to company requirements.

1.5.

Commitment of team members to key performance indicators (KPIs) is gained and maintained through consistent outlining and competent demonstration of workplace procedures.

2.

Monitor and support team outcomes.

2.1.

Team’s work performance is monitored against KPIs and team members are held accountable for completing activities and achieving required outcomes.

2.2.

Individual coaching is provided to team members in response to requests or as a result of team monitoring, as required.

2.3.

Individual or team member problems are discussed and issues resolved according to company requirements.

3.

Develop team performance.

3.1.

Opportunities for staff development and training are regularly promoted to staff according to company requirements.

3.2.

Development needs of team are identified, recorded and discussed with team members according to company requirements.

3.3.

Development activities and support materials that suit identified needs of team members are planned and scheduled according to company requirements.

3.4.

Improvements in team and individual work performance are monitored, recorded and rewarded according to company requirements.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also establish a working team comprised of a minimum of three members, in which the work must involve:

establishing three different key performance indicators (KPIs) for each team member according to their roles and responsibilities

communicating KPIs to each team member and clarifying and confirming understanding and acceptance

identifying and communicating one developmental opportunity with each person

monitoring and recording team interactions and individual and team performance over a suitable timeframe.

A person demonstrating competency in this unit must demonstrate knowledge of:

team dynamics, including causes of stress or conflict in teams and suitable resolution strategies

communication requirements and methods suitable for team members and work roles

company codes and standards for workplace conduct, ethics, and personal presentation

company policies and procedures relating to own and team members’ roles, responsibilities and delegation level, including:

work instructions

counselling and disciplinary procedures

reporting and documentation requirements

staff development and learning opportunities

specific customer requirements

quality and continuous improvement requirements

legislative compliance requirements relating to teamwork and work role, including:

anti-discrimination

consumer rights

environmental protection

equal employment opportunity

privacy

sustainability

work health and safety (WHS), including personal protective equipment (PPE) requirements.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Legislative requirements must include:

anti-discrimination, equal employment opportunity and racial vilification

consumer law

environmental law

harassment and other laws specific to local government

industry codes of conduct

Work Health and Safety (WHS) Act and regulations

privacy legislation.