The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Information may be provided either in writing or verbally, and may be contained in: | contractual arrangements industry codes of practice and standards legislative requirements manufacturer specifications and equipment manuals site specifications. |
Information sources may include: | clients employer or employee associations government agencies members of work group supervisors work or shift communication logbooks. |
Communication mediums may include: | company policy and procedures documents company training face-to-face discussions instructional materials regular and one-off meetings signs and symbols using interpreter where required work method statements written instructions. |
Company requirements may include: | company codes: conduct dress and presentation ethics company image company policies and procedures company goals, objectives, plans, systems and processes, such as quality and continuous improvement systems, standards and guidelines legislation relevant to the work or service function, such as anti-discrimination and equal employment opportunity occupational health and safety (OHS) policies, procedures and programs policies and procedures relating to own role, responsibility and delegation. |
Legislative requirements may include: | anti-discrimination, equal employment opportunity and racial vilification consumer law environmental law harassment and other laws specific to local government industry codes of conduct, practice and standards OHS Acts and regulations privacy legislation. |
Work group members may include: | colleagues and team members people from a range of social, cultural or ethnic backgrounds supervisors and line managers. |
Communication may include: | exchanging reports and information face-to-face interactions personal visits responding to email site news sheet telephone discussions written information via communication logbook. |
Workplace procedures may include: | assignment instructions instructions from colleagues, supervisor and manager personal protective equipment (PPE) requirements reporting and documentation requirements specific customer requirements. |
Workplace learning opportunities may include providing: | coaching and mentoring assistance induction and refresher training specialist process training specific equipment training other formal or structured training. |
Development opportunities may include: | career planning performance appraisals providing feedback to work group members rotation to another work groups skills assessments and recognition of prior learning. |