The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Develop understanding of sustainable solutions.
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Purpose, benefits and practices of sustainable living are identified and considered. Completed |
Evidence:
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Current products and services are reviewed and analysed to identify their benefits and ability to provide customers with sustainable solutions. Completed |
Evidence:
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Customer expectations, needs and wants for sustainable solutions are explored and matched to the characteristics of the business's products and services. Completed |
Evidence:
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Costs associated with implementing sustainable solutions, including 'pay back' time, are identified and used to inform customer communications. Completed |
Evidence:
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Plan customer communications.
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Marketing strategies, including positioning the company as a 'green' business, are reviewed and interpreted to inform customer communications. Completed |
Evidence:
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Existing business communication approaches, targeted to the customer audience and other suppliers of products and services, are analysed for effectiveness and efficiency in communicating messages of sustainability. Completed |
Evidence:
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Consultations and research are undertaken to identify key communication messages to engage customers and consistently convey the purpose and benefits of sustainability and the attributes of sustainable products and services. Completed |
Evidence:
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Range of potential communication channels is identified and assessed. Completed |
Evidence:
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Strategies to match the use of communication channels with the needs and wants of the target audience are analysed and prioritised. Completed |
Evidence:
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Communicate with customers.
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Communication with customers is conducted in a professional manner according to standard organisational policies and procedures. Completed |
Evidence:
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Verbal and non-verbal communication is used to develop rapport with customers during communications and service delivery. Completed |
Evidence:
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Customer needs and reasonable requests for information are met in a timely manner and according to standard organisational policies and procedures. Completed |
Evidence:
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Language is used clearly and precisely to communicate complex information related to the attributes and benefits of sustainable solutions. Completed |
Evidence:
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Possible problems are identified and action is taken to minimise the effect on customer satisfaction or understanding. Completed |
Evidence:
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Opportunities to deliver additional levels of service beyond customer's immediate request are identified and acted upon. Completed |
Evidence:
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Model sustainable approaches within the business.
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Current organisational policies and practices are assessed to identify their contribution to a sustainable workplace. Completed |
Evidence:
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Marketing materials that reflect business commitment to sustainability are used according to standard operating policies and procedures. Completed |
Evidence:
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Contribution is made to the monitoring and enhancement of sustainable practices within the business. Completed |
Evidence:
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Contribution is made to the review and development of the marketing and communications strategies of the business. Completed |
Evidence:
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